SUMMARY:

• Project Manager / Business Analyst specializing in Business Process Analysis, Development, Effective Strategic Planning and Problem Solving in building all aspects of multiple channeled business architecture with enhanced service and satisfaction.
• Seeking to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization.
• Obtain a position that will provide me the ability to apply my Project Management and work experience to a growing industry.
• Looking forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned Project Deliverables.
• Consultative approach coupled with the energy and drive as an individual contributor with minimal supervision or team selling environment.
• Business solutions experience includes Application, Infrastructure, and Requirements Gathering.

TECHNICAL KNOWLEDGE:

Project Management: MS Project, ITSM, Confluence, JIRA, Six Thinking Hats®, Clarity, Alacrity Ticketing System, BMC Remedy System

Reporting: PitchPro, Crystal Reports 10, Qlikview, SharePoint Workspace / Designer 2010 / 13, MS Visio 2007

ERP / CRM: Hansen8, SalesForce

Operating Systems: Windows 2005 / 2008, XP, Windows 7, Windows Server 2003 / 2008 /2012

Software: Microsoft Office 2010, Microsoft OneNote 2010, Microsoft Project 2007, Confidential Investran 442, 531, 6.2,7.0, HP Quality Center, RSA, MS Center, Tortoise SVN, Jenkins, Citrix 10, ASP.NET, MS Visual Studio.NET

Database Skills: MS SQL 2005 / 2008, MS SSRS

Web / Email Services: IIS Web Services, Internet Explorer 11, Mozilla Firefox Microsoft Outlook 2010

AREAS OF EXPERTISE:

Business Strategy Solutions / Business Processing / Customer Experience / Knowledge Management Concepts / Productivity Improvement / Work Flow Optimization / Quality Assurance / Technology Control & Deployment / Process Reengineering / Strategic Planning / Impact Assessment / Business & Technology Partnerships / Cross - Functional Processes / Global Sourcing / Facility Relocation & Migration / Cost Controls/ Mentoring & Team Building/ Compliance / Project Forecast / Financial Forecasting / Infrastructure Solutions / Full Project Lifecycle / Strategic Systems Planning / Large Scale Project Management / Budgeting & Costing / Organizational Development / IT Planning and Support / Business Process Optimization / Disaster Recovery Planning / Training & Development / SDLC/ ITSM/SOA / Cross-Functional Supervision / Team Building & Mentoring / Client Relations & Presentations / Business & IT Planning / Requirements Analysis / ROI Analysis

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Promoted to Project Manager Role to plan, schedule and execute all stages of enterprise software, hardware and system implementations from $250,000 to $8 million .
• Defining, developing and determining the time-frame, funding limitations, procedures, staffing requirements and allotment of resources to various phases of projects.
• Consulting engineers to manage the state systems through the SDLC and to deliver as per the SOW with integrated solutions.
• Planning and delivering demands for the Private Cloud, PaaS, IaaS, SaaS and automated builds for business partners.
• Tracked and monitored numerous project issues on demands on tactical matters, scope creep and divergent business and development needs via infrastructure design document.
• Working closely with the Stakeholders, Sponsors, and Engineering and Development teams for the ongoing releases on APPVIEWX and Load Balancers (for the CIB Suite of applications).
• Maintain timelines and project deliverables as per the Agile methodology adopted to the line of business.
• Excelled in guiding the work of technical teams, articulated project goals and scope, translated business needs into technical terms, and preparing detailed work breakdown structures (WBS) and accountability activities for achieving project milestones.
• Manage dependencies and relationships between projects and teams, coordinating engineers across business verticals for the work stream.
• Resolved numerous small to large project issues including; Geographic locations, staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Tracking actual performance against planned project performance, analyze variances and problem solve to ensure all business needs are met while maintaining control of the project.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structure.

Senior Business Analyst

Confidential

Responsibilities:

• Conducted regular meetings with Senior Management, PMO, Project Managers and Developers as necessary for funding, approvals, status, deliverables, standards, requirements, and recommendations.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Drove impressive improvements across the business as a result of IT implementations. Equipped in house solutions that accelerated the process on architectural projects by 45% shortened the cost cycle by 50% and saved $1.2M annually.
• Creating RACI Documents and aligning development teams to the activities.
• Procured new infrastructure (via the WRM) and worked with delivery teams to ensure infra build out is completed.
• Build Data mapping information for Investran 7 and Confidential Mapping information within the CRM Module.
• Organized detailed project plans, coordinate team resources and manage overall project milestones and time line.
• Conduct project post mortems and create recommendation reports to identify successful and unsuccessful project elements.
• Design UI/UX and building on the capabilities mapping with Investran CRM application.
• Write necessary requirements/specifications/epics/user stories for all new product features and enhancements.
• Re-engineered Data from legacy platforms to new Platform environments within the Confidential .
• Managed new enhancements within Investran CRM and training internal users.
• Analyze infra architecture and work on plans to decommission single tenet and move to shared Infra.
• Provide day-to-day coordination and quality assurance for tasks pending from the projects.
• Gather client requirements via existing business artifacts and systems documentation for business process change and communicate needs to systems personnel via Business/Functional Requirements ( Confidential documents.
• Establish and maintain positive relationship with client managed service team, helping achieve goals and influencing interfacing with business users to prepare and update Business Process Requirements ( Confidential ) and Software System. Requirements (SSR), creating test case scenarios and scripts when needed for deliverables.
• Help in development of portal technology to be used by developers and approvers for Enterprise Change Management to allow single point of approval and monitoring of all changes deployed by Development Team.
• Work on solutions to automate development of builds with Jenkins and AIM toolsets.
• Building and analyzing requirements for Investran 531 CRM Migration to Investran 7.

Confidential

Business Analyst / Project Manager

Responsibilities:

• Involved in Sprint Planning and participated in Daily Scrum meeting to discuss work status and software bugs or deficiencies based on project deliverables.
• Provided backlog of lessons learned and reviewed milestones for completed deliverables.
• Define scope for legacy application requirements and working on new processes to streamline on boarding process for applications.
• Scheduled the project Go Live program with participation of the operation and Business leads.
• Managed issues and risks that had mitigation plan for any Confidential or manual workaround options.
• Designed and identified new Confidential fields needed with Investran 531.
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
• Analyze Rainmaker CRM and creating new processes within Investran 531.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Reviewed current CRM Datasets and mapped data to the Investran 531.
• Maintained awareness of changing Banking Regulatory Environment impacting businesses and processes, documented policies and procedures for current and new practices.
• Managed all project phases, including initiation, planning, execution, monitoring, control, and closure.
• Liaised with development teams and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Accountable for requirements, designing, coordinating and supervising implementation and development work in accordance with established internal standards.
• Analyzed ETL feeds from Investran to Rainmaker CRM.
• Documented and updated Software System Requirements (SSR) Standard Operating Procedures (SOP) Documentation.
• Built Confidential Log Reports and Status Logs to completed milestones.

Confidential, New York

Project Manager

Responsibilities:

• Managed on-shore /off-shore developers for Project Deliverables related to Investran application.
• Gathered requirements for Crystal Reports, ETL Development, SSIS Packages, BAU Releases and SSRS Reports.
• Built and scoped milestones for project deliverables for new enhancements and break fixes (BAU).
• Facilitated Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Developed Behavior Diagrams (Sequence Diagrams, Collaboration Diagrams, and Activity Diagrams) via Microsoft Visio to present current models of applications.
• Worked with QA Team on test planning, test preparation, test execution, issue resolution and report generation in Compliance with Business Requirements (via Jira and ECM).
• Created use case studies utilizing screen mockups to identify GAP, Cost Benefit, Risk Analysis for vendor and bespoke applications.

Confidential

Business Systems Consultant

Responsibilities:

• Worked with Project Managers, Solution Engineers and QA Teams while managing client deliverables.
• Loaded and validated static / transactional data into SQL Investran Tables.
• Trained and documented CRM changes (within Investran 531 and 6.2) for Clients.
• Interacted and resolved inconsistency issues on raw data and populated Excel templates.
• Built and implemented client custom report packages within Investran 442, 531, 6.2.
• Developed tests scripts on specific patch releases on various and components within Investran.
• Reviewed financial statements and transferred data into Investran by creating extra Confidential Fields and workflows.
• Helped document all changes and requests provided by clients for new Enhancements.

Confidential

Business Analyst

Responsibilities:

• Traveled nationally for meetings and implementation strategies for Confidential 8 Suite (ERP /CRM Solution).
• Analyzed and developed new workflows within the CRM Module.
• Build requirements for data mapping, configurations changes, custom changes, workflows and User interface screens.
• Worked with PMO Office on roadmap and releases for in house solutions.
• Documented all data mappings for workflows and fields assigned to data.
• Assisted on production release with the Helpdesk, Support and Operations Teams and Work Force Crew.