SUMMARY:

• More than five years of experience in information technology, networking, installation, data security, communication, documentation, maintenance, infrastructure and technical support.
• Dedicated leader with comprehensive IT and project management experience.
• Understanding of TCP/IP structure, Confidential, Integrity, Availability (CIA), HIPAA policy audits, Data Lost Prevention (DLP) Hacking Attacks: Social Engineering, Phishing, DoS, DDoS, MiTM, DNS Poisoning, Privilege Escalation, Brute - Force attacks, Buffer Overflow, and Zero Day attacks.
• Cyber Security Professional that is familiar with Compliance, Operational Security, Audits, and Policy
• Self-driven team player with strengths in communication and developing interpersonal relationships.
• Possess excellent planning, organization, time management and decision-making skills.
• Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.
• Certified Ethical Hacker
• Interim Secret Security Clearance

TECHNICAL SKILLS:

• Word 2013
• Excel 2013
• Power Point 2013
• Outlook 2013
• One Note 2013
• MITSC NCR Remedy
• BlackBerry BES 12
• Activity Directory
• Global Address List (GAL)
• Project Management
• Return of Investment training VMware
• Risk Management
• NMAP
• Input validation

PROFESSIONAL EXPERIENCE:

Senior Enterprise Service Desk NIPR Queue Manager

Confidential, VA

• Provide remote support of several user systems such as desktops, laptops, printers, peripherals, MS Office 2013 suite issues and handhelds (Black Berry devices on BES 12)
• Increase knowledge base and G6 help desk effectiveness in IT processes and management style
• Handles incoming Remedy trouble tickets and requests for assistance (tasks varied)
• Provides expert IT trouble shooting and customer service training with G6 staff and personnel
• Controls the influx of tickets and provides distributions of incidents and work order management

Senior Enterprise Service Desk Analyst

Confidential, VA

• Provide remote support of several user systems such as desktops, laptops, printers, peripherals, and handhelds (Black Berry devices on BES 12)
• Works closely with HPE employees and military personnel to create a stable IT security infrastructure
• Handles incoming Remedy trouble tickets and requests for assistance (tasks varied)
• Provide first and second level user administration, software and network support.
• Provide training to oncoming new employees to ensure a smooth transition into the MITSC-NCR

Confidential

• Paramedic focused on full assessment of a patient from an (ALS) advance life support view with a focus on emergency medical lifesaving acts.
• Duties: BLS ALS and PALS CPR, Pharmacology Medication and Administration, Intravenous (IV) therapy Airway Management, Baseline Vital signs, Medical/ Trauma Patient assessment, Knowledge on Altered Mental Status, Stroke, Shock, Resuscitation, Burns, Fractures, Basic Splitting, Respiratory and Cardiovascular Emergency.
• Clinical Hours: 1000

Emergency Medical Technician

Confidential

• EMT focused on full assessment of a patient from a (BLS) basic life support view with a focus on emergency medical lifesaving acts.
• Duties: BLS CPR, Airway Management, Baseline Vital signs, Medical/ Trauma Patient assessment, Knowledge on Altered Mental Status, Stroke, Shock, Resuscitation, Burns, Fractures, Basic Splitting, Respiratory and Cardiovascular Emergency.
• Clinical Hours: 100

Desktop Support Tech

Confidential, NC

• Responded to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
• Installed, operated, and performed company maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.
• Building and configuring PCs and laptops as well as loading software, and conducting audits for unlicensed software
• Utilizing help desk software to evaluate, work or assign work requests to the proper technical resource.

Enterprise Systems Administrator

Confidential, NC

• Administered and maintaining large-scale enterprise systems management infrastructure that provide patch management, electronic software delivery, and hardware and software inventory services
• Duties included implementing new enterprise systems management technologies and providing necessary maintenance and troubleshooting to minimize production downtime.
• Worked closely with IT operations, and change management function, to coordinate hardware and software changes
• Ensured servers are backed up according to business needs and ensures server data is secure from unauthorized access.

Project Manager (MLSPE)

Confidential, NC

• Responsible for organizing over 10 programs to educate students on campus about HIV/AIDS, STDs, and drug and alcohol abuse prevention
• Maintained social media page for the program (Facebook) reaching over 350 individuals in one week
• Worked in correlation with the FSU Student Health Services Center, Project Alpha, March of Dimes, FSU Center for Personal Development and the Cumberland County Health Department
• Management a $100,000 budget with cost analysis risk to benefit and area of opportunistic spending.
• Successfully met & exceeded all deadlines and performance standards.