SUMMARY:

Senior - Level Project Manager / Scrum Master with over 20 years in information technology (IT), infrastructure, and business management experience in both the private and public sector with key emphases in web application, relational database, integration, J2EE, Java, .NET, DMS, ETL, Security, mainframe, and vendor management. Manage teams of over 80 resources in matrix and direct environments.

TECHNICAL SKILLS:

• Technical Project Management, Project Management, Change Management, Vendor Management, Release Management, Resource Management, PM Tool Kit, Project Budget Management, Risk Analysis, Grant Award, Matrix environment, PMO, MOSS, Clarity, VersionOne, Billing Systems, ETL, Data Management Systems, Infrastructure Security Manager
• Agile, KANBAN, Sprint, Scrum Master, Systems Analysis and Design, Dreamweaver, Visio, Power Point, SDLC, Waterfall, Agile, JAD, Outlook, IMS/DB Programming, IMS/TM Programming, Legacy, Cobol, VSAM, TSO/ISPF, JCL, IDMS, IMS, CVS, DB2, File Aid, INFOMAN, PANVALET, Xpediter, MS Word, MS Project, MS Project 2010, SharePoint, Client Server, Office 365, Daptive, Quality Center bug tracking (QC)
• Healthcare, eCommerce, .Net, J2EE, Java, Web Application, Web Servicing, Struts, SOAP, XML, HTML, SOA, Websphere, SQL, Visual Basic, Easytrieve Plus, Access, Excel, Data Warehouse, Business Intelligence, Dimensional Modeling, Entity-Relationship Modeling, Factual (data platform), Windows Communication Foundation (WCF), Networking, Firewalls

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Sr. Project Manager/Scrum Master

• Manage multiple projects and teams in direct and matrix environments from inception to delivery.
• Manage projects scope, budget, schedule, change management, business and technical requirements, team building
• As coach, introduce the Agile Manifesto / Agile framework to the organization
• Facilitated the transition of the division from Waterfall methodology to Agile framework while also acting as Scrum Master of 2 mixed on/off shore teams.
• Train teams how to write good user stories, order the work based on business value and how teams handle tasking. Perform ongoing review of project status, develop and revise plans, strategy, issues, quality assurance, and risks assessment, technical and non-technical scope and objectives
• Understands program/project roadmap and key milestones regarding criticality, downstream impact if dates missed and determines alternative/mitigating actions.
• Interacts with program sponsors, stakeholders and various project members to ensure that specified business needs met.
• Maintains quality service by establishing and enforcing organization standards
• Monitors all major project activities and escalates as appropriate
• Organize and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, and other Scrum-related meetings
• Work collaboratively with Product Owners, cross-functional development teams, support development and software delivery, velocity
• Assist the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organized goals
• Track and report team metrics as requested
• Resolve and escalate blocking impediments as necessary
• Coordinate dependencies between teams with Scrum Masters and Project Managers
• Work with Development managers to manage team capacity,
• Ensure development team is working efficiently towards Sprint goals
• Coach the development team and stakeholders on how to use Agile/Scrum framework
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility
• Ensure cross functional coordination (analysts, developers, and testers) is occurring early and often
• Adhere to and coach team on specific best practices, SaFe
• Adapt approach based on cultural shifts and regulatory requirements
• Agile, Kanban (Coach and Scrum Master), Waterfall methodologies
• Manage sponsor expectations
• Manage security Log consolidation and management, Wireless access points, Malware prevention controls at the end point, Directory services
• Successfully implemented variable annuity product for investors who want-tax deferred growth.
• Successfully implement variable annuity product for Broward County, Florida.
• Successfully allow policy owners the ability to create, store, retain, and access a second password and third party account access for a participant.
• Put in place egress and ingress traffic monitoring and intrusion prevention
• Apply hardening (Identify and apply latest security updates and hot fixes)
• Operational management of infrastructure (backup processes, restore data, change and configuration management policy)
• Optimized existing malware implementation
• Efficiently comply with regulatory requirements, secure critical applications and sensitive data (Oracle Identity Access Management)
• Orchestrate people, process, and technology to enable and oversee the protection and appropriate use of all data assets (whether at Confidential or third party)
• Successfully build a Data Mart for Confidential 's sourcing and business areas to support their reporting needs.
• Lead ongoing assessment and management of data risks.
• Integrate inforce plan data and our prospect data in one central database to query and analyze prospects to sale conversion data and understand all aspects of sale activities from the top of the funnel to sale.

Confidential, Charlotte, NC

Sr. IT Project Manager/Scrum Master

Responsibilities:

• Managed Confidential 's tax billing systems, Properties assessments, revenues, ETL, Polaris, POSSE, ParcelSync, Re LookUp, Address One, NCPTS billing user integrations, data warehouse, application and quality assurance.
• Managed multiple projects and teams in a direct and matrix environments from inception to delivery. (Agile, Scale/SaFe, Waterfall, Company method, PMBOK)
• Drove Sprint planning and estimation, velocity, capacity
• Organized and facilitate daily stand up/scrum meetings, reviews, retrospectives, sprint and release planning, and demos, SaFe, and other Scrum-related meetings.
• Worked collaboratively with Product Owners, cross-functional development teams, support development and software delivery
• Assisted the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organized goals
• Tracked and report team metrics as requested
• Performed ongoing review of project status, develop and revise plans, strategy, risk assessment, technical and non-technical scope and objectives.
• Resolved and escalate blocking impediments as necessary
• Coordinated dependencies between teams with Scrum Masters and Project Managers
• Worked with Development managers to manage team capacity
• Successfully implemented integrations with multiple Confidential systems
• Successfully integrated property tax work flow that includes valuation, assessment, billing and collections
• Successfully migrated legacy application to web applications
• Led Technology and Data remediation efforts due to enterprise wide migration of billing system

Confidential, Charlotte, NC

Sr. Project Manager/Scrum Master

Responsibilities:

• Managed nationwide and international employment background search, drug testing, verifications, Data Management
• Managed multiple projects and teams from inception to delivery (direct and matrix work environments Agile, SaFe, Waterfall, Company method, PMBOK)
• As coach, introduced the Agile Manifesto / Agile framework to the organization
• Transitioned teams from Waterfall methodology to Agile framework while also acting as Scrum Master of mixed teams on/off shore.
• Drove Sprint planning, SaFe, and estimation, velocity, capacity
• Organized and facilitate daily stand up/scrum meetings, reviews, retrospectives, sprint and release planning, and demos and other Scrum-related meetings.
• Worked collaboratively with Product Owners, cross-functional development teams, support development and software delivery, velocity
• Assisted the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organized goals
• Consulted and review with executive management and business partners' project proposals, presentations, schedule and resources.
• Performed ongoing review of project status, develop and revise plans, strategy, risk assessment, technical and non-technical scope and objectives.
• Managed projects scope, budget, schedule, issues and risks, business, and technical requirements
• Successfully implemented new software release of the Drug Background Processing
• Successfully migrated legacy application to web applications

Confidential, Charlotte, NC

Program Manager/Scrum Master

Responsibilities:

• Managed multiple projects and teams from inception to delivery in direct and matrix environments (Agile, Safe - Scale Agile Framework, Data Warehouse)
• As coach, introduced the Agile Manifesto / Agile framework to the organization
• Transitioned teams from Waterfall methodology to Agile framework while also acting as Scrum Master of mixed teams on/off shore.
• Consulted and review with executive management and business partners project proposals, presentations, schedule, funding limitations, and staffing
• Identified project risks and raise them immediately as Scrum Master.
• Performed ongoing review of project status, develop and revise plans, strategy, risk assessment, technical and non-technical scope and objectives.
• Organized and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings, velocity, capacity
• Worked collaboratively with Product Owners, cross-functional development teams, support development and software delivery
• Assisted the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organized goals
• Tracked and report team metrics as requested
• Resolved and escalate blocking impediments as necessary
• Coordinated dependencies between teams with Scrum Masters and Project Managers
• Worked with Development managers to manage team capacity
• Manage the effort around all of the billing systems (ICOMS & CSG) billing systems project work required to enhance the billing systems functionality in accordance with the changing nature of Confidential ’s business environment. (SOA)
• Successfully implemented new billing system, which allows consumers online payments
• Consolidated over 20 instances of ICOMS to 3-4 instances
• Integrated support of high-speed and wire line telephony

Confidential, Greensboro, NC

Sr. IT Project Manager

Responsibilities:

• Managed multiple projects and teams from inception to delivery in direct and matrix environments
• Managed projects scope, budget, schedule, change management, business and technical requirements
• Wrote proposals as a response to prospect's request
• Performed ongoing review of project status, develop and revise plans, strategy, issues, quality assurance, and risks assessment, technical and non-technical scope, objectives and vendor management.
• Worked with Development managers to manage team capacity
• Consulted and review with executive management and business partners project proposals, presentations, schedule, funding limitations, and staffing.
• Partner with Risk and Operations LOBs to align with Data Sourcing strategy and compliance with Risk Data Aggregation.
• Successfully support enhancements to Rate Runner, RAPid Link, DPI, Loan Central, Loan Inquiry, and DEU to improve the customer experience when accessing rate quotes and comparison pricing.
• Addressed specific issues identified in underwriting systems that impact the productivity of the underwriting departments.
• Implemented a phase of Performance Premium Plan pricing to extend the use of performance premium pricing and monitor the risks associated with pricing.
• Successfully correct the ARM qualifying rate in the origination systems, correct the LTV rounding in the origination system, and non-occupant co-borrowers to the DTI calculation.
• Successfully implemented/delivered off-the-shelf software release Microsoft Office SharePoint Server 2007

Confidential, Glenn Allen, VA

Sr. Project Manager/Scrum Master

Responsibilities:

• Managed multiple Data Warehouse projects and teams in a matrix environment from inception to delivery (Agile, Scrum Master)
• Consulted and review with executive management and business partners project proposals, presentations, schedule, funding limitations, and staffing
• Provided training to the teams on the agile process
• Identified process issues and improve them
• Drove Sprint planning, SaFe (Scale Agile Framework) and estimation (velocity, capacity)
• Organized and facilitate daily stand up/scrum meetings, reviews, retrospectives, sprint and release planning, and demos and other Scrum-related meetings.
• Performed ongoing review of project status, develop and revise plans, strategy, risk assessment, technical and non-technical scope, objectives, clarity.
• Implemented five decommissioned loan origination systems centralized system of record.
• Converted data elements from each application and transferred through DDE to DB2 database
• Converted legacy loan origination system data
• Verified source data to converted data
• Developed five standard reports to provide access to the data
• Implemented a new system of record for the ODS life-cycle

Confidential, Raleigh, NC

Project Manager

Responsibilities:

• Managed multiple projects and teams in direct and matrix environments from inception to delivery using (PMI, PMBOK, Agile, and Clarity). Gather complex project requirements and business cases (JAD).
• Developed and maintain technical and non-technical project documentation.
• Consulted and review with executive management and business partners project proposals, presentations, schedule, funding limitations, and staffing
• Provided training to the teams on the agile process
• Help team to answer all the questions on the agile process during the project execution
• Drove Sprint planning and estimation
• Organized and facilitate daily stand up/scrum meetings, reviews, retrospectives, sprint and release planning, and demos and other Scrum-related meetings.
• Managed maximum 2 million dollar budgets, develop and revise plans, strategy, risk assessment, technical and non-technical scope and objectives, change management, performance evaluation.
• Identified project scope, reports, deliverables, milestones, durations and dependencies in network diagram via Critical Path Method (CPM).
• Organized and facilitate daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Worked collaboratively with Product Owners, cross-functional development teams, support development and software delivery
• Assisted the Product Owner in user story creation/prioritization and product Backlog grooming via emergent requirement elicitation while supporting overall organized goals
• Tracked and report team metrics as requested
• Resolved and escalate blocking impediments as necessary
• Coordinated dependencies between teams with Scrum Masters and Project Managers
• Worked with Development managers to manage team capacity