PROFESSIONAL SUMMARY:

Results oriented, passionate and energetic professional with 10 years of experience in the IT and PMO Leadership. Expertise in IT PMO Operations, Revenue management and IT Resource restructuring for multi - million dollar accounts/projects. Former direct report to Global Delivery Head and excellent communication skills. Chosen to drive the US recruitment team onsite for a special charter to meet the targeted headcount for Confidential .

COMPETENCIES AND SKILLS:

• PMO support to multiple Projects/Accounts
• Tools: Proficient in MS Project, MS Excel, PowerPoint and other Office tool.
• Resource management/Training programs/ Resource Allocation
• Internal Consulting and mentoring on best practices
• Integrated Master PMO plan creation
• Coordination between various business units/verticals
• Sales and Operations support
• Continuous track of Actual vs Planned Cost and Schedule for project success and to reach organization targets
• Cost Optimization for optimal use of right resources.

PROFESSIONAL WORK EXPERIENCE:

Confidential, New Jersey

PMO Support /Project Lead

Responsibilities:

• Coordinated with the stakeholders to create a Project plan based on the client’s requirements.
• Lead a team of 6 people to design and develop web application project using technologies like PHP, MYSQL, Java, CSS, HTML, and Photoshop
• Partnered with Recruiting\Staffing team to build well-rounded, effective team of 4 developers and 1 tester.
• Liaison with procurement team for hardware and software’ requirements.
• Scheduled weekly meetings with the project team at offshore.
• Updated the MS Project tool on a daily basis to track the project status.
• Clearly communicated the progress to the senior managers.
• Kept track Actual vs Planned Schedule and cost.
• Kept a track of the team’s performance, projects status and deadlines.
• Keep a track of all existing issues and risks, so that it could prove helpful in future projects and also in the other phases of existing project.
• Documented all the lessons learned at the end of the project.

Confidential

Senior Executive PMO/Business Operations Manager

Responsibilities:

• Monthly revenue closure and overseeing invoicing, validating monthly billing information.
• Identified and updated new Project deals and Bids after discussion with the BDM’s and proactively identified resources to work on the projects
• Prepared and programmed monthly and weekly reports in Excel for the Vertical Delivery Head and the Vice President for Global Media Vertical, used in budget projections.
• Ensure timely billing with accuracy, in line with Contracts, Sows & CRs
• To work closely with the auditors at month / quarter end and provide relevant information necessary for audit.
• Scheduled Weekly meetings with the PM’s and DM’s to discuss the Accounts status to measure planned vs actuals.
• Prepared reports weekly monthly and quarterly reports in excel to measure the organizational targets vs actuals and provided to senior management
• Created a Master PMO plan on a quarterly basis, which included all details about the accounts, projects, resources start and end date, skill sets, Projects Actuals vs Planned Cost and Schedule.
• Proactively kept a track of all employees end dates in the current projects and made sure their details are circulated to the PM for future utilization and reduced non billable dates.
• Converted the raw data to easily managed graphs and pivots on a daily basis for access of information to senior management
• Created Dashboards and Reports for the projects and reviewed/discussed with the Projects managers, Delivery and senior leadership in a weekly monthly and quarterly basis.
• Exceeded challenging quarterly targets set by the Chief Financial Officer, for onsite and offshore bench cost optimization.
• Effectively increased low cost resources which reduced cost of delivery. Reduced onsite contractors, efficiently managed bench workforce and implemented rotation plans to move out high cost resources.
• Gathered data for all the non-billable resources in each account and followed up with the Project managers on their utilization plan in weekly operations meetings.
• Made sure that no non-billable candidates are in the projects and made sure they are utilized either by scheduling internal trainings for them to suit client needs or allocating them in other business units.
• Saved $$ each quarter for my accounts in each quarter from FPP.
• Scheduled the projects audits with senior operations/IT managers, scheduled time and provided necessary documentation and communicated the audit results.
• Managed the Talent Acquisition team at Onsite and offshore and made sure that the client requirements are met, either through new recruitment/contract/internal free pool.
• Scheduling walk-ins across locations in US, rate negotiation with vendors, interview coordination selection, approvals, work order release, coordination and follow-ups with recruit.
• Consolidate and report accounts business profitability on a monthly basis, through the Account Health Dashboard.
• Analyze all operational cost and loading cost impacting the OM/ GM to senior management to facilitate quick decision making
• Highlight and red-flag to respective cost owners any deviations/exceptions, and variances from budget.
• Provide variance analysis in relation to budgets and forecasts
• Support Business Development Managers’ in tracking & monitoring Order booking & pipeline.
• Contract Reviews and tracking - Pre Win & New Accounts
• Set up Offshore Development Centre & Near shore Development Centre for new and existing accounts.
• Interfacing with various functions like Business Finance Managers, Staffing, HR and other Stakeholders internally/externally.
• Publishing system dump of resources tagged to individual accounts along with Assignment Start and End dates
• Working with the delivery managers to set the billability and billing dates for resources for existing projects
• Allocation and proposal of new resources for upcoming projects
• Bench Management
• Publishing of weekly reports for current Billable and Allocated Head count, Possible Extension and Ramp Ups, Ramp Downs and allocations against new proposals and positions

Confidential

Responsibilities:

• Managed end-to-end deployment of IT infrastructure Projects Virtual or Physical.
• Performed Customer Requirement Gathering & Project Plan Updates
• Scheduled weekly meetings with the stakeholders, discussed the requirements, prepared and updated project reports with each phase of the project
• Followed up with the stakeholders, technical teams and managers for any software or hardware needs.
• Made sure the project is running on Scope, within budget and on Schedule.
• Updated the Deployment Management Database and PM Plan for the teams review.
• Managed day-to-day operation of the Change Management Process for a Customer, responsible for the request for Change (RFC) administration, ensuring the RFC is managed according to the process, approved and completed successfully.
• Raised the IT Infrastructure related Change Requests (CR) using Bridge Clarify for implementations.
• Also, Prioritized the changes based on the impact and urgency set for the request.
• Prepared project plan using MS Project, coordinating with clients and stake holders, discussing on the timelines for the same and delivering the project as per the defined SLA.
• Identify all stakeholders and interact to ensure effective deployment.
• Coordinated with Data Centre Team for Hardware installation, Cabling, Configuration and other onsite jobs.
• Change Request reporting process as a part of Continuous Improvement Plan (CIP).
• Take lead in Continuous Improvement initiatives within the DM discipline.

Senior Technical Support Analyst

Confidential

Responsibilities:

• Provided level 2 support for the Confidential process. For all the Issues affected globally, creating a work request and then contacting the site administrator and working on the root cause to resolve the issue.
• Sending notification to all the users about the time frame and the application affected and the resolution provided.
• Took 50-60 calls in a day and resolved clients issues with their applications at work.
• Worked upon Incident Management by dealing with production and development servers. Involves coordination between technicians and production environment managers, keeping track of incidents.
• Handling Calls and worked on priority 1 issue.
• Worked on Remedy tool, Citrix and Active Directory Account.