SUMMARY:

• Results oriented and driven professional with over 14 years experience, seeking challenging environment in which to build success for the enterprise and leverage technology to improve Confidential, improve efficiency, and strengthen the business.
• Extensive experience in the analysis, triage, and resolution of financial, operational, and technical challenges.
• Highly developed ability to calibrate and engineer solutions to dynamic environments.
• Strong decision, analysis, measurement and metrics understanding and application with a number of operational and project management (PMI) measures.
• Experience in writing and negotiating SOW’s and other contracts.
• Demonstrated success in managing to P&L’s and exceeding stretch goals. Additional accomplishment:
• Director and manager of over 300 employees
• Substantial experience in working with executive stakeholders
• Proven ability to calibrate programs to evolving business objectives
• Experience driving parallel programs from 20 million to 430 million
• Results proven success in correcting programs with financial, performance, or operational challenges

TECHNICAL APTITUDE:

Operating Systems, Services, and Hardware: DOS, Windows 3.X, 9X, NT, 2000, XP, UNIX, AS400, SQL Server, Exchange, IIS

Languages, Scripts, and Databases: HTML, DHTML, XML, SQL, Oracle, DB2, Crystal Reports, C++, Visual C, Pascal, Java Script, JAVA, JSP, Visual Basic, Visual Basic Script, PERL, ASP, MS Access, CGI, VB .NET, C# .NET, Cold Fusion, Flash Action Scripting, COM/DCOM

Applications: Siebel 99/2000, Business Objects, MS Project, Visio, Interdev, Visual Studio, IBM Client Access, Lotus Notes, Essbase, Kana, Tivoli, Lucent Centre Vu, CMS, Proserv, Powerbuilder, BLT, Adobe PhotoShop, IP Plus, Quark Express, Allaire Homesite, Domino, Drumbeat, Selectica, PC Anywhere, Web - ex, Trumpet, MS Office

Networking and Communications: Cisco Routers, Switches, Firewalls, Proxies, Virtual Private Networks (VPN), Secure Shell (SSH), TCP/IP, FTP, Telnet

Performance and Cost Methodologies: Project Management Institute (PMI), Six Sigma, Capability Maturity Model (CMM), Earned Value Management (EVM)

Engineering, Modeling, Policy, and Auditing Management: Software Development Life Cycle (SDLC), Iterative Development Methodology, Agile, Rational Unified Process (RUP), Rational Rose, Unified Modeling Language (UML), Object Oriented Design (OOD), Information Lifecycle Management (ILM), Standards No. 70 (SAS70)

PROFESSIONAL EXPERIENCE:

Program Manager / Epic Project Manager

Confidential, St. Louis, MO

Responsibilities:

• Program Manager driving the rapid decommissioning, consolidation, and standardization of electronic medical records systems
• Management of 430 million dollar Epic Electronic Medical Records Implementation including Revenue, Interfaces, Training, and Infrastructure areas
• Advisement on American Recovery and Reinvestment Act (ARRA) Program to identify and mitigate for meaningful use of Electronic Medical Records
• Strong use of operational as well as cost and performance analysis including earned value, cost performance index, and schedule variance indicators and adherence to PMI methodology
• Extensive council with C - level, VP’s, and other Executive officers

Senior Program Director / Manager

Confidential, St. Louis, MO / Austin, TX

Responsibilities:

• Directed and accountable for over 300 resources and dozens of international services programs
• Consistently exceeded project contribution margin goals by more than 20%
• Managed multiple concurrent programs in excess of $20 million
• Developed and executed mentoring and coaching programs for Program Managers, Project Managers, and Project Associates
• Established new program locations in over 15 cities
• Extensive council with C-level, VP’s, and other Executive officers

Implementation Project Manager

Confidential, St. Louis, MO / Austin, TX

Responsibilities:

• Responsibilities included full-life cycle technical and IT services project management for transitioning software and web applications, infrastructure, architecture, data, and asset management systems to Confidential
• Achieved project goals and milestones 35% faster than expected
• Developed, maintained, and delivered earned value indicators
• Extensive application of formalized measurement principles via Six Sigma and other project management methodologies

Executive Project Manager / Web Development / Sales

Confidential, St. Louis, MO

Responsibilities:

• Project involved the development of a web portal to capture and report upon employee 360 evaluation data for sub Confidential 50 Company.
• Pilot users of this system included the Executive Board of Directors and Corporate Executives including the President and Vice President
• Executive and team coaching

Process Improvement Engineer and Project Manager

Confidential, Corvallis, Oregon

Responsibilities:

• Process Engineer for Confidential Reporting, Business Reporting and Analytics team. Team responsible for Business Objects reporting for the Printing and Imaging vertical of HP
• Achieved reorganization and process improvement goals four months ahead of schedule
• Disaster recovery, redundancy, and load balancing architecture advisement and recommendations to Executive leadership
• Engineered and Improved Processes for Change Management, Documentation, Document Storage Strategies, Hardware Procurement, Hardware Implementation, QA Process, RTP, MTP, Event Communication, Test and Validation Plans, Website Modifications, Metrics Evaluation, Disaster Mitigation, and Downtime Planning
• Developed, maintained, and delivered cost reporting and earned value models for every project. Weekly presentations to executive board for various earned value indicators
• Developed proposals for yearly Business Reporting and Analytics budget requirements

Services Delivery Manager / Senior Project Manager

Confidential, St. Louis, MO / Los Angeles, CA

Responsibilities:

• Managed implementation of largest Confidential clients in company history which each in excess of $20 million dollars
• Project implementations involved management of numerous departments including Telecommunications, Network Engineering, Software Engineering, Network Operations, Infrastructure Design, Training, Human Resources, and Center Operations.
• Managed technical implementations of client integration efforts; including UNIX and NT servers, Oracle and SQL databases, proprietary client software, and hardware and software security efforts
• Ongoing process improvement and improved methodologies analysis. Use of several business process methodologies including business event modeling
• Cost and performance tracking including earned value
• Corporate International IT representative for profitability committee

Senior Webmaster, Project Manager, and Web Developer

Confidential, St. Louis, MO

Responsibilities:

• Responsible for Development and Project Management of full life-cycle projects.
• Corporate Webmaster responsibilities included being final staging gateway and security audit prior to releasing code to live production environment.
• Developed high traffic and exposure corporate web sites for internal and external clients. Technology used to facilitate this included ASP, HTML, DHTML, CSS, XML, PERL, VBScript, VB, Flash and Flash Action Script.
• Administered and troubleshot ASP / SQL audio/video web search engine.
• Developed many process and procedures to enhance the reliability, process, and code control through environments

Senior Technical Consultant

Confidential, St. Louis, MO

Responsibilities:

• Managed and administered Windows NT and UNIX servers, as well as Cisco switches and routers
• Developed, Implemented, and administered a number of large SQL and Oracle databases
• Administered IIS, Exchange, Veritas Backup Services, and Database servers
• Developed and implemented numerous Internet and Intranet Projects utilizing technologies such as: database development (DB2 and SQL), Selectica (configuration of custom products), ASP, DHTML, Cold Fusion, Credit Card Processing in mixed NT / AS400 environments
• Worked closely with President / Vice President to develop new business and marketing strategies
• Assisted sales executives on sales calls, requirement gathering, RFP, SOW, and scope development

Technical and Business Consultant

Confidential, Carbondale, IL

Responsibilities:

• Technical and Business Consultant - Shawnee Free Net
• Corporate Account Sales Executive - American Software and Hardware
• Public Relations Coordinator (Internship) - United States Air force