SUMMARY:

Proven professional with progressive, results - driven project management and information technology experience. Skilled in leading all phases of projects in multi-functional areas. Excellent ability to work with both the business and the technical areas to achieve on-time, on -budget and on-spec project completions.

TECHNICAL SKILLS:

• Proficient in Microsoft Office and Google Docs
• Knowledge of Hyperion Essbase, SAS, SQL, and Business Objects

PROFESSIONAL EXPERIENCE:

Senior IT Project Manager

Confidential - Miami, FL

Responsibilities:

• Responsible for creating and maintaining project plans from inception to completion for assigned projects
• Lead weekly change management meeting to decide what code, system and fixes can be moved to the production environment
• Create the annual MIS department budget and liaison with the Finance department to maintain checks and balances
• Ensure business processes are followed prior to project deployment and QA requirements are documented according to SOX documents
• Manage interim and year-end IT Audits between the MIS department and both the internal auditors and external auditors
• Provide day to day administration and end user support of the Hyperion Essbase environment including troubleshooting both system and data issues
• Managed the Business Objects Upgrade from version 3.1 to 4.1. Worked with the vendor, the internal technical team, the training department and management to ensure a smooth delivery with no interruption to the business.
• Managed the implementation of the Salesforce CRM platform. Collaborated with resources in Marketing, Finance, IT and eCommerce to ensure the success of the company’s first Loyalty Program
• Managed the implementation of the Oracle Fusion Human Capital Management (HCM) module. Collaborated with consultants, internal resources and the vendor to ensure project success
• Managed the upgrade from Oracle Retek v12 to Oracle Retail v14. Worked across all spectrums of the business including the vendor and the store associates to ensure the implementation at both the company’s headquarters and across the 50 stores were successful
• Directed the planning, design and management of the Demandware eCommerce platform implementation for 4 US brand websites as well as the UK website and the mobile site. Also responsible for implementing the Mainstreet application which serves as the Order Management System (OMS) for the platform
• Responsible for executing the launch of the Starmount Mobile Application which gave over 50 retail stores the ability to checkout customers via iPod Touch and tablets
• Coordinated the Yearly Disaster Recovery exercise for the company. Worked closely with both the IT Team and the Business to ensure the company can continue to operate in the event of a disaster

Senior Consultant

Confidential - Fort Lauderdale, FL

Responsibilities:

• Assisted external financial audits by leading the SAS99 Analysis (Journal Entry Fraud Testing) performed at over 40 companies
• Senior member of the Data Quality and Integrity (DQI) group tasked with leveraging business process and data quality knowledge and experience to assist clients by evaluating, improving and sustaining the quality of their data
• Responsible for supporting audit engagements and performing data analysis on various platforms including programming, documentation, and testing
• Responsible for manipulating large data files, then transforming the data into business information that helps clients fulfill strategic objectives
• Provided clients with custom data analysis, eliciting trends that could point towards fraud and inefficiencies in business processes
• Cleansed, validated and analyzed data to provide clients useful information, trends and relationships from their data

Information Technology Summer Intern

Confidential - Tempe, AZ

Responsibilities:

• Created financial proposals to present to upper-level management to acquire funds for project
• Worked with an outside consultant to develop detailed specs about process flows and business rules
• Assisted in the implementation of a workflow tool in the Request for Service process

Programmer Analyst

Confidential - Miramar, FL

Responsibilities:

• Modified existing code to enhance the NAMU (North American Medallion Upgrade) program for Delta Airlines. This new process allowed Delta SkyMiles members with over 50,000 points to receive greater rewards and more points for their continual travel
• Designed, coded and implemented a Preview Registration process and a Test Mode Registration process for the Business Objects Software Development Kit that allowed users to register to use the product and also to test their product with the mainframe computer
• Key contributor to the highly visible 3-Host ITCI (Interhost Through Check In) project. This enhancement allowed passengers to check in only once if they have several legs of a travel itinerary. Collaborated with technical staff in three cities. Interfaced with quality assurance team and customer during testing. Coded seat map portion required by Northwest Airlines
• Evaluated new computer service requests and gathered customer requirements, conducted detailed technical analysis and design of programs and wrote technical documentation of program code
• Analyzed current functions and processes to ensure correct merging of new functions into existing logic
• Conducted unit, integrated and customer testing and implemented developed code into production

Customer Service Representative

Confidential - Plantation, FL

Responsibilities:

• Resolved both merchant and cardmember disputes within a specified time frame by research and analysis techniques
• Contacted merchants and service establishments for information and support
• Processed financial adjustments to various client and merchant accounts