SUMMARY

• Expert Senior Project/Program/Portfolio Manager within the Enterprise PMO (Project Management Office) with extensive experience managing all aspects of project, program, and portfolio management.
• Managed teams of 50 plus personnel/resources and project/program budgets of $4M to $20M.
• Possess well developed interpersonal intelligence ensuring a custom approach to working with teams that builds trust and cooperation. Develops Project and Portfolio Management business policies, procedures, processes, and training curriculum.
• Currently oversees EPMO business process compliance for the $112M company project portfolio.
• Also have solid end to end professional services experience from Confidential in New York City starting with the pre - sales bid development process through Project Implementation to Operational Handover.

PROFESSIONAL EXPERIENCE

Confidential - Long Beach, CA

Senior Project/Portfolio Manager

• Develops and maintains key project and portfolio management policies and procedures such as project request and intake process (including business case development), project re-estimation, scope change request, project closure, and project timekeeping process, as well as other key project and portfolio management processes.
• Monitors Portfolio compliance for the 112 million corporate projects portfolio ensuring the various Business Process Areas adhere to key processes.
• Works with business process area leads and PMO leads to oversee status of the portfolio ensuring it remains within the approved budget CAP. Also, facilitates monthly Portfolio Review meeting where overall project portfolio prioritization, health, and status is determined.
• Monitors project resource capacity and demand, project cost forecasting, and actuals reconciliation in Oracle P6 Primavera and OPPM (Oracle Project and Portfolio Management) systems to ensure process compliance between the tools.
• Revamping the end to end PPM, project and portfolio management business process and tools training curriculum for the Enterprise Project Management Office.
• EPMO Training Lead for Project Management including Business Process training and training for the Oracle Suite of applications including P6 Primavera, OPPM, P6 Analytics, and P6 Progress Reporter Timekeeping.

Confidential, Los Angeles, CA

Sr. Project/Program Manager

• Identified major technical and program scope issues that resulted in a re-definition of overall scope that recovered the Global program in terms of cost savings and delivery of the proper technical solution. This was accomplished through re-definition of technical and business requirements and review and re-alignment of global program resources.
• Acted as the communications lead and conduit to executive sponsors, program steering committee, and division leaders, conducting periodic presentations/briefings/status updates.
• Mentored and advised junior program manager and staff to build trust throughout the process and to ensure smooth handover of redefined program.

Sr. Project Manager

Confidential, Los Angeles, CA

• Developed customized Project Management methodology, tools, templates, and training curriculum to support the Project Management and Professional Services organizations.
• Developed refined project audit process and conducted bi-annual audits of client projects to ensure correct and consistent application of project management best practices. Continuous improvement efforts yielded 30% increase in CSAT scores.
• Trained and mentored Project Management Organization and Professional Services staff to consistently apply industry best practice using GAP and trend analysis, metrics measurement and metrics reporting, in order to ensure consistency of process and continuous improvement.
• Demonstrated project P&L management improvements of 25% and change management/control improvements of 20%, resulting in increased revenue (up selling), accomplished through staff training, use of trending tools, metrics measurement, and reporting.

Team Lead, Project Management

Confidential, Los Angeles, CA

• Managed West Coast Project Management Organization (10 PMs) and was responsible for overall project portfolio, headcount management, budget, hiring, training, career development, and annual performance reviews.
• Applied presales bid development methods and Project Management strategy through collaboration with sales, professional services, customer service and operations on new business opportunities, resulting in 30% blended profit margin on Fortune 500 new logo wins and up-sells on current accounts.
• Led West Team to deliver solutions to multi-national customers and achieved an overall West Coast Project Management profit margin of 34%.
• Assisted in developing numerous pre-sales bids for network, security, messaging and integration opportunities

Team Lead, Project Management

Confidential, New York, NY

• Led New York Project Management Organization (9 PMs) to deliver solutions to multi-national customers; achieved profitability in the East at 40% margin and increased CSAT by 30%. Also responsible for project portfolio, headcount management, budget, hiring, training, career development, and annual performance reviews.
• Mentored project managers in bid development, requirements development, level of effort estimation/work breakdown structure process, implementation planning, risk analysis/management, risk contingency planning, and P/L management
• Directed delivery of $1.8 M in network and integration services and achieved 96.6% annual revenue capacity for NAM East
• Established governance and quality assurance models for large, multi-national projects and programs

Sr. Project Manager

Confidential, New York, NY

• Managed a $6M global network infrastructure, integration services and upgrade project spanning 350 sites around the globe for Confidential ; managed over 30 personnel and completed project according to quality service levels, on time and on budget. Generated additional revenue by tracking and billing out of scope work
• Directed on-time delivery of a150 site multi country Network and integration services

Confidential, New York, NY

Project Manager, Siebel CRM Infrastructure Project

• Successfully recovered and completed $1.5 million Siebel infrastructure project on time and within budget and according to quality plan, accomplished in the absence of full lifecycle environment and scarce human resources.
• Operational SLAs ensured all cross-departmental units organized and scheduled all critical changes to avoid work conflicts and systems outages. Results included reduction of costly outages and re-work by 85% to 90%.