SUMMARY:

• Confidential is a Lead Business Architect and Engagement Manager possessing more than 12+ years of Project management, PMO and business architecture experience in the IT - Business Consulting industry specializing in Pega Confidential . He primarily worked in the capacity of PM and Lead Business Architect in executing & delivering engagements in BPM, Process consulting and IT strategy.
• Confidential excels in formulating strategy, PMO management, defining program road map, metrics development, process consulting, Business Process Re-engineering and Business development. He has been enabling clients to successfully align enterprise-level technology to the core business, thereby realizing ROI through improvements in key metrics. He has leveraged Accenture & PwC delivery methods and consulting frameworks to successfully deliver high impact solutions and generate pull through revenue in the form of System integration projects.
• He is also a leader in visioning & stakeholder workshops for Confidential 500 clients; he has effectively carried out responsibilities of managing a team of resources throughout all the phases of the SDLC with focus on product vision and scope management, use case/user stories documentation and test strategy.
• He has actively managed client relationships, SOWs and vendors for driving the solution. He has excellent communication management skills articulating the project needs and status to the CXO stakeholders.
• Led pursuit teams to prepare response to proposals, whitepapers, presentations & conducted orals.
• Development knowledge assets and frameworks which established firm as key differentiator.
• Solutioned business problems via technology enablement and framework driven analysis.
• Led 12 proposal responses wining 6 projects estimated total of 40 M USD
• Pull through revenue aggregating 2 M USD from delivered work at client locations.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Program Manager

Responsibilities:

• Leading multiple Pega projects under the engagement and collaborate with the client developing the project pipeline, multi-vendor management, budget control.
• Negotiation and established key metrics and Q-Q performance improvement in service level agreements (SLA) and master service agreement.(MSA).
• Manage project risks with establishing early warning mechanism and adhering to communication plan in terms of chairing status meetings and project tracking/updates on regular intervals.
• Project budget management and resource forecasting to ensure smooth execution of the project as per timeline targets.
• Lead visioning workshops and developing functional/technical requirements based on organizational goals and business objectives.

Confidential, Minneapolis, MN

Engagement Lead

Responsibilities:

• Introduce and socialize Agile Pega delivery methodology as a proof of concept for the client so that they can leverage “build-for-change” platform for expediting time to market.
• Led the project management activities integrating various tools like Rally, JIRA and Pega 7
• Led the product management activities with stakeholders creating product roadmaps, milestones and prioritization of incremental roadmap features.
• Drive executive communication around the project status and proactive risk management to stick to the project schedule and budget.
• Manage onsite - offshore delivery in a multi-vendor, multi - geography scenario to maintain smooth communication

Confidential, Princeton, NJ

Lead Business Architect

Responsibilities:

• Lead requirements discovery workshop with the client business SMEs through Pega Confidential
• Establish project plan and status reporting framework with the client.
• Manage resource ramp up plan and actively recruited developers, architects and testers.
• Coordination with offshore team to setup environment installation of AECP framework.
• Lead the Confidential, BA team to arrive at the enterprise class structure
• Create and develop business architecture blueprint for the solution.

Confidential, Boston, MA

Engagement Lead

Responsibilities:

• Leveraged the ASEF-P methodology and Accenture’s Global Delivery capabilities to reduce TCO
• Established an understanding of how Agile methodologies and Pega work effectively together
• Collaborated with the Confidential staff to give a clear roadmap of how prototype development and ensuing build/transition should take place
• Provided detailed planning - release 0.5 (Irregularities), release 1.0
• Advised and co-led the implementation of the Pega COE
• Provided an estimation tool based on the ASEF-P methodology

Confidential, New York, NY

Engagement Lead

Responsibilities:

• Delivered guidance to business team on implementing an Appeals and Grievance process through Confidential .
• Input on architecture and expertise in guiding business through Confidential design, build and testing phases.
• Provide expertise in leading business through iterative process and in report design and build
• Led enablement in design and build of reporting
• Provide business with consulting services in integrating Appeals and Grievances managed through Confidential .
• Designed and built Reporting through Confidential .

Confidential, Austin, TX

Engagement Lead

Responsibilities:

• Deployed Pega Healthcare Claims WS+ and Healthcare Industry Framework into development and test environments.
• Assisted with Operational Data Store (ODS) Database and Quantum Choice (QC) Claims Engine Integration design which was key in preparing for go forward Confidential implementation.
• Web Service Integration with backend systems: Enrollment System (ES), Other Health Insurance (OHI), and Identity Management System (IDM).
• Completed technical requirements and design documents and related artifacts and lead the business requirements through the Confidential sessions.

Confidential, Camphill, PA

Senior Delivery Lead

Responsibilities:

• Working with client business and technology experts, delivered a solution that leveraged Pega Confidential to automate critical and complex Claims business processes, especially around claims error correction. The solution implemented new process flows and screens to simplify work for the claims processor, while componentizing and leveraging significant portions of the existing system to reduce overall development cost.
• Simplified set of new claims processing flows and screens and Sophisticated claims routing and assignment capabilities based on urgency, skill and other parameters
• Control center capability to monitor/report/manage claims processing at organizational level

Confidential, Michigan

Senior Delivery Lead

Responsibilities:

• Project management plan and estimating the project size for delivering the solution as per organizational goals
• Sizing the solution using the Pega sizing sheet and collaborating with the Confidential .
• Replace the HITS desktop with Pega’s Customer Process Manager ( Confidential ) for all Customer Desktop users
• Develop IVR/CTI through Pega Confidential and Enable interaction tracking for all customer telephone calls
• Display and modify summary-level customer data through Facets integration (two-way interface)
• Integrate with key systems and inputs for case creation (email, Documentum, Right Fax, Cognos, web/portals)

Confidential, Boston, MA

Senior Delivery Lead

Responsibilities:

• Develop project charter, plan and multi-year implementation roadmap.
• Plan the project using a right onsite and offshore resource mix.
• Coordinating between business users, developers and testers and architects to drive the solution forward.
• Estimation of the solution and project planning in MS project.
• Ensuring the timeliness and quality of the deliverables for the entire Team (BA, SA, DBA and QA)
• Delivery methodology and team development by recruiting right fit for the role.

Confidential, Tennessee

Senior Delivery Lead

Responsibilities:

• Provided oversight and drove requirements gathering efforts using Confidential and planned the project using the project management tools and techniques.
• Responsible for all risk management, communication, estimation and planning of the deliverables.
• Developed to-be business processes working closely with client teams to drive out significant efficiencies targeting:
• Increase number of appeals processed by 10%
• Reduce rework by 15% including corrected letters, in-process review errors, re-openings, etc.
• Decrease management oversight of workflow by 3 hours per day
• Support for reduction in cycle time between receipt and decision
• Partnered with Pega on solution design to accommodate business objectives.