PROFESSIONAL SUMMARY:

• IT professional with over 20 years of technical experience.
• Has people - winning personality that encourages cohesiveness within teams and instills a positive memorable presence among stakeholders. Successfully leads teams of professionals to meet project goals in a timely manner, within budget, and achieve high customer satisfaction.
• Proven effective liaison between business and technology entities.
• Knowledge of various PM methodologies, including Agile, Waterfall, etc.
• Provides quality solutions, deliverables with great consistency, and reliable status reports.
• Possesses excellent oral and written communication skills.
• Able to develop and conduct presentations and provide summaries to executive management.
• Approaches projects and work with a security-minded assessment.
• Able to approach project work in accordance with established best-practices and processes.
• Experienced in interacting with corporate and government customers.
• Aware of globalization challenges, including culture and time differences.
• Able to obtain Secret level security clearance.

SKILLS:

Soft Skills: Strong interpersonal skills; excellent oral and written communication and presentation skills; leadership skills; flexible and adaptable in various work roles and environments; team player, independent worker; listening and negotiation skills; time-management and organizational skills; creative problem solving skills; ability to work on multiple projects simultaneously; pays attention to details when needed.

Technical/OS/HW: Project management skills, including estimating, project tracking, status reporting, risk management; knowledge of SDLC methodologies and models, such as Agile and Waterfall models, and Rally/Jira; understanding of change management, app delivery cycles and source control; CMMI; provide project deliverables and field advisories; NetApp storage devices/SW; Cisco HW/SW; Laboratory administration; System administration UNIX, Linux, Windows, HW & SW app support for enterprise servers, storage devices, workstations, and laboratories; secure encryption devices.

Software & Tools: Proficient in MS Office, including MS Project, Excel, Visio; Microsoft SharePoint; System Testing and Certification; Source Code Management; NetApp Data ONTAP; Cisco IOS for routers and switches.

PROFESSIONAL EXPERIENCE:

Confidential, Berkeley Heights, NJ

Project Manager

Responsibilities:

• Acted as a liaison between program stakeholders, including Program Management, the PMO Team, vendor PMs, Implementation Development Executives (IDEs)/Account Managers, and multiple internal application and support leads, to identify and schedule servers for various targeted migration dates and activities.
• Worked in a fast-paced Agile-like environment in which kick-off, data validation, and other migration meetings were held, and migration events and change controls were constantly updated and implemented per targeted milestones and deadlines. Continually considered process improvement and lessons-learned with other PMs.
• In constant communication with PMs in other BUs to identify internal dependencies, resolve schedule conflicts (e.g. releases, patching events, clustered servers, etc.), and managed work flows and issue resolution.
• Focused on stakeholder engagement and satisfaction and clear communication throughout an application’s end-to-end migration process, sometimes working with 10+ applications simultaneously. Activities could include health checks, secondary assessments, reviews, and providing time/effort estimates where needed.
• Negotiated and assessed schedules and needs of numerous servers, many of which hosted multiple applications that crossed business units. Obtained buy-in/approval of migration dates and activities from IDEs and application leads.
• Developed processes and best-practices surrounding customer/vendor engagement and information handling.
• Managed challenges of information attributes, such as scope and schedule changes, workflow, accuracy, and consistency. Updated information sources with real-time information for potential reporting and knowledge sharing.

Confidential, Middletown, NJ

Project Manager / Certification Coordinator

Responsibilities:

• Acted as a liaison between six internal teams with separate functions and a vendor to coordinate storage and other work product certifications in a timely manner for use in a large production implementation. Work products included items such as HW, OS, SW, Network, and Storage items, and monitoring schedules, dependencies, designs, protocols, images, and processes.
• Acted as representative/point of contact (POC) for the Storage Engineering Team on standard and non-standard Hosting projects. Evaluated solutions, releases, cross-project, cross-team, and internal dependencies, and managed workflow and issue resolution between various teams.
• Managed tracking of milestones, deliverables, and change requests for multiple simultaneous projects.
• Completed an Agile Boot Camp offering, which explained Agile methodologies and concepts, including scrums, sprints, backlogs, etc., and an introduction to Rally.
• Created/presented reports and presentations to management and teammates. Conducted process training.
• Managed environments, progress, and status for numerous projects with Storage Team involvement, and provided ongoing project status to stakeholders and input status into SharePoint tracking systems.
• Ensured use of formal change requests and SharePoint system requests for traceability.
• Engaged Product Managers to determine project work prioritization for custom and standard projects.
• Identified team members to assist with new and upcoming project work.
• Engaged certification team representatives to ensure smooth environment hand-offs and work completion and to identify product support dependencies between different SW products.
• Engaged storage team members to strategize project priorities/approaches and produce product road maps.
• Tracked certification and project completions and compiled metrics and accomplishments.
• Developed process documents and reports as needed. Assisted in certification documentation reviews.
• Conducted after-action/lessons-learned reviews/retrospective analysis to assist in future work efforts.
• Tracked production support issues worked by team members.
• Coordinated project environment decommissions after project completions for resource reuse.
• Partnered with Product Management to produce and maintain NetApp Confidential certification matrix that facilitated Solutions Center and Production Operations in various SnapX data protection deployments.

Confidential, Eatontown, NJ

Project Manager/Project Lead/Senior Network Engineer

Responsibilities:

• Improved customer satisfaction while leading two teams of engineers. Management responsibilities included: conducting performance reviews, prioritizing daily/major activities, and creating personnel development plans for engineers.
• Managed a highly visible network-based project by maintaining/updating numerous Linux and Windows servers and network appliances/elements, including, but not limited to, NetMRI, Cisco routers, switches, ASA, Firewall service modules, Cisco Call Manager.
• Interfaced with government point of contact (POC)/stakeholders to understand requirements. Ensured network connectivity, backed up/restored servers, upgraded/patched SW and applied security remediation procedures per security standards, delivered SW/docs to the field, and provided field support.
• Managed/delivered SW releases for network-based projects. Conducted all PM activities, including estimates, requirements management, risk management, metrics analysis, resource/personnel management, continual contact with the customer POC for approval/updates, conducting project close-out activities, information archiving, lessons learned, etc.
• Obtained project continuance Confidential critical milestones and provided projects status/updates throughout by leading phase gate meetings with management.
• Obtained renewals of “approval to operate in the field” for projects by hardening all baselined project elements in accordance with Army/DoD standards.
• Interfaced with other teams/security departments to ensure smooth system operation and to understand project direction.
• Managed handling of confidential, sensitive, and classified categories of documents and media.
• Developed cross-training and personnel development materials and procedures for new and existing engineering team members.
• Supported the organization in obtaining CMMI Level 3 certification. Attended three-day CMMI course to understand the processes, which allowed me to be an independent auditor.
• Possessed Secret level security clearance.

Confidential, Middletown, NJ

Senior IT Specialist

Responsibilities:

• Enhanced customer support and provided customers cost-saving solutions by implementing a source code management SW migration initiative from one SCM SW to another. Analyzed project scope, feasibility, initial requirements, application data, activity schedules, effort estimates, solution direction and implementation, challenges, and risks.
• Successfully managed a team of six seasoned IT professionals to achieve objectives on schedule, delegated tasks, tracked status, performed testing, considered security policies, and documented technical details and design. Continually interfaced with vendors, PMs, and app teams.
• Communicated oral summaries and developed presentations for metrics of production application outages, year-to-date/monthly statistics, and outage causes/resolutions to executive management.
• Managed a security team of three seasoned IT professionals to ensure compliance with internal/external security policies/audits (e.g. Sarbanes-Oxley, independent SW audits, security patches, etc.) by evaluating/recommending remediation processes and tracking initiatives for various UNIX & Microsoft OSs across 800+ servers. Reported results and status to relevant stakeholders.
• Provided high-quality system/laboratory administration of infrastructure and application environments (1000+ users, 400+ servers, Solaris/HP-UX/Windows/Linux). Increased SA coverage and productivity by conducting knowledge-sharing and training sessions. Provided general system administration, and general server and laboratory networking support for the entire Department.
• Obtained smooth cut-over of LAN reengineering project. Coordinated schedules and tasks of technicians/engineers/users. This effort simplified maintenance, configuration, and troubleshooting.
• Designed and implemented fail-over and DR procedures for highly visible applications.
• Reduced cost/number of Solaris servers by implementing server consolidation efforts for similar application migrations to separate domains on shared UNIX servers.
• Minimized downtime of two core Solaris production business applications by supporting, securing, monitoring, and documenting server layouts, scheduling automated and manual work, and providing failover, redundancy, disaster recovery, field advisories, and instructions for scheduled work.
• Led Development Team in a highly-visible effort to obtain successful application builds required by the customer. Provided advice/support and ensured constant communication/status with Developers
• Documented, tested, tracked, certified setup/installation/connectivity of dozens of software packages on Windows platforms for a key Customer Care Platform portal.

Confidential, Middletown, NJ

Senior Technical Associate

Responsibilities:

• Administered Sun Solaris OS and HW, SW applications, and networking for approximately 35-50 billing servers; developed startup/shutdown/monitoring scripts for applications and third-party SW.
• Managed/supervised end-to-end design, specification, and relocation of a computer/testing laboratory to new facilities. Engaged key stakeholders and suppliers, tracked progress, activities, and milestones, and coordinated entire move of the whole laboratory.
• Created organization’s technical training environment by coordinating classroom environment setup, purchasing/installing/troubleshooting PCs and SW, ensuring network connectivity, and installing SW for technical training courses.