PROFESSIONAL EXPERIENCE

Confidential,Odessa, Florida · 2010 to present
eCommerce company

Director of IT/CIO
Oversee all aspects of IT operations for $7M e-commerce firm with 70+ Web sites. Direct planning, administration and upgrading of enterprise-wide IT infrastructures. Devise, update and ensure compliance with IT policies and procedures. Gauge effectiveness of and implement enhancements to proprietary applications and research new technologies to drive efficiency of IT operations. Recruit, hire, train and guide top-flight employees spanning multiple sites including offshore teams. Liaise with key technology vendors in installation, configuration and servicing of hardware and software. Lead design, deployment and troubleshooting of e-commerce and software solutions. Coordinate quality assurance and testing of all technologies to drive compliance with business standards. Facilitate department-wide project progress / status meetings.

Specific Accomplishments:

• Orchestrated planning and execution of enterprise-wide disaster recovery strategy to drive stable network infrastructure and continual Web site uptime for maximum revenue gain.
• Championed in-depth cost analyses of all resources assigned for workload entailing 20-30 concurrent projects ensuring efficient and effective delivery.
• Reduced cost of internet and phone lines by 40%
• Develop tools and strategies to manage the offshore team decreasing projects by 25%
• Developed training packages for staff on technology which increased productivity 10%

Confidential,Brooksville, Florida · 2009 to 2010
Consulting of management, IT and operations company

Senior Vice President
Started the organization from the ground up. Sold software solutions to businesses to effectively and efficiently scan and track gift cards. Managed all aspects of business for technology, accounting, sales and operations. Performed CIO management functions for companies. Performed technology audit of systems for companies to ensure they were in compliance with applicable rules and regulations. Provided companies with best practices on technology and operations. Developed disaster recovery and contingency plans for businesses.

Specific Accomplishments:

• Developed software to scan and track gift cards giving 100% accuracy for audits
• Showed weakness in IT department by doing IT Audits
• Built technology budgets for a business’s saving up to 40%
• Performed CIO functions for a business’s by the better alignment staff, increasing productivity by 15%
• Developed technology plan for business for branching off saving over $5 million

Confidential,Brooksville, Florida · 2006 to 2009
Staffing, training and employment company.

Senior Vice President (2006 to 2009)
Spearhead day-to-day technology operations of company to enhance productivity, efficiency and profitability using technology. Manage strategic business planning activities for technology department utilizing a $13M annual budget. Deliver final approval for all documentation for budgeting, purchases, payroll, contracts and media requests. Oversee actions of 5 staff spanning 4 offices in 2 counties. Analyze requirements for design, building and troubleshooting of major projects. Create overall organizational operational/technology strategies and internal controls while implementing quality improvements and industry best practices. Forged high value relationships with vendors to control costs and elevate service delivery. Hands on with Active Directory on Windows 2003/2008 server. XP, Vista and Windows 7 experience. Responsible for security for network and devices, backup and recovery for servers and all mobile devices.

Costs Control Improvements:

• Lead high availability data center.
• Reduced costs $50K+ annually by negotiating leases for hardware/software.
• Saved time, generated sales and lowered costs by developing innovative card scan system for improved electronic paper trial for auditors.
• Slashed costs $100K+ by developing new staff alignment strategy for several departments.

Specific Accomplishments:

• Developed web applications to track gift cards and customers through full life cycle.
• Implemented Cisco VoIP/fax solution.
• SOX management and compliance.
• Software license management and compliance.
• Implemented Microsoft and VMware Virtual servers.
• Implemented social network sites to increase advertisement and communication.
• Lead technology department consisting of datacenter and 30+ servers.
• Developed business strategies, policies and process for technology and other departments.
• Served as Chairperson for statewide Florida MIS/IT group to promote technological advancements.

Director of Information Technology (2003 to 2006)
Provided information technology leadership for company utilizing $250K annual budget. Originated disaster recovery plans and coordinated daily actions of information technology staff. Devised methods to capitalize on emerging technologies to fuel operational capability and efficiency. Coordinated vendor relationships while negotiating prices to reduce costs and maintain best possible service levels. Managed network deployment, IP networking, circuit provisioning and all technology implementations while crafting long term information technology plans.

Specific Accomplishments:

• Led creation of information department and infrastructure from the ground up.
• Enhanced communications by delivering round-the-clock communication system capabilities while tracking information technology issues.
• Maximized business capabilities by performing technology audits for Florida regions and developing e-mail archiving system.
• Cut technology budget $100K+ per year by renegotiating, combining and disconnecting lines.

COMPLETE TECHNOLOGY SOLUTIONS, Spring Hill, Florida · 2001 to 2003
Information technology consulting firm.

Network Administrator
Delivered superior service for calls and trouble tickets. Devised prioritization strategies for problems, before using remote systems to access server and repair issues. Performed onsite service and inspections of network issues. Served as project manager for multiple kiosk deployments. Built high performance network consisting of multiple servers using an array of different platforms. Managed web/mail/SQL servers, domain controllers, firewalls, VP/LAN/WAN routers, intrusion protection and terminal servers while developing all IT policies and procedures.

Specific Accomplishments:

• Enhanced customer service by implementing updated communication strategies with clients to analyze and deliver business requirements.
• Elevated business performance by coordinating deployment of 100+ large kiosk projects simultaneously.
• Lowered client and company costs by developing networks of 250+ workstations and implementing cutting-edge technologies.

EDUCATION

Bachelor of Science, Business