TECHNICAL SKILLS:

• Project Management
• SDLC Experience
• Jira Project Management Software
• Agile Development Methodology
• Confluence Collaboration Wiki
• Windows Server 2003/2008/2012
• Active Directory Administration
• Unix, Linux
• Citrix XenServer, XenDesktop, XenApp
• VMWare
• Single Sign - On, SSL
• IIS versions 1.0 - 8.5
• HTML/CSS/Java Development
• SQL Server 2003/2008/2011
• MS Exchange
• ServiceNow Admin and Developer
• Network switching
• Telecommunications/VOIP
• Anti Money Laundering (AML)
• Rightfax
• Netbackup
• Sharepoint
• Genesis Data Warehousing
• Management Experience

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

Project Manager - Scrum Master

Responsibilities:

• Responsible for managing the complete SDLC life cycle of complex global projects. This includes the conception, proof of concept, contract negotiation, infrastructure design, approval, budgeting, planning, audit compliance, documentation and execution of various applications and systems related to a new Communication Surveillance department tasked with monitoring all forms of electronic communication as mandated by federal law. Some aspects of this include working with the Compliance team and others to develop and implement web based monitoring applications, formulate policies, develop agile project management methodology, design document repository systems compliant with artifact repository compliance, define and implement incident management methodology, apply security policies, develop in-depth reporting and tracking processes as well as bringing existing web based applications into audit compliance. Some of the standards which this encompassed are SOX, Dodd-Frank, ISO9001, ISO27001, Security Policies and PCI among others.
• Other responsibilities include audit compliance for the Communication Surveillance department. This provided an in-depth knowledge of Audit Compliance, Entitlement Remediation, Corrective Action Process, Enterprise Supply Chain (ESC) process and the Document Tracking System (DARTS)
• Also served as a Scrum Master utilizing Jira project management application to facilitate Agile methodology. Managed five production instances of the Jira project management tool for five separate global design teams. This entailed managing and tracking the full software development life cycle (SDLC) in accordance with Waterfall and Agile XP, Scrum and Kanban methodology.

Confidential, Tampa, FL

Application Development Manager

Responsibilities:

• Managed the full software development life cycle (SDLC) of global banking related applications and systems infrastructure including AML/KYC/CitiScreening (CS), Global Directory, REMS, Genesis Data Warehousing among others.
• This provided experience with all corporate and consumer banking products/services and operational processes in the DEV, SIT, UAT, Prod and COB environments.
• Also created and maintained SLA support standards and partnered with business leaders, developers, engineers, and production support teams to develop design guidelines and transfer knowledge.

Senior Infrastructure Administrator - Incident Manager

Responsibilities:

• Responsible for the third tier SME end to end support, design and documentation of major corporate banking IT applications and systems infrastructure. Served as a technical expert on a team providing full Life Cycle design and support of over 100 banking related web based applications including AML/KYC/CitiScreening (CS), Genesis Data Warehousing, Global Directory, REMS among others. Some of these responsibilities include the project management, design and modification of multi-platform applications which provided experience with all corporate and consumer banking products/services and operational processes. This involved creating and maintaining SLA support standards and partnering with business leaders, developers, engineers, and production support teams to provide design guidelines, transfer knowledge on technical trends.
• Also served as an incident manager and ServiceNow developer responsible for consolidating the fragmented legacy ITSM support tools into one single system of record. This consolidated Incident Management, Problem Management, Change Control, Configuration Management, Knowledgebase, Release Management and Asset Management and Reporting into a single more efficient and user friendly application.

Confidential, St. Petersburg, FL

Senior Systems Engineer

Responsibilities:

• Served as a member of the design team which was tasked with the development, implementation and support of the HSN.com web infrastructure.
• This experience encompasses a broad range of systems, technologies and platforms some of which include but not limited to IIS based front end web application hosting, .NET framework design, HTML/CSS/java coding, network/web security, DNS solutions, SQL database backend systems, disaster recovery and backup solutions as well as patch automation and third tier SME support.

Confidential, Clearwater, FL

Director - Information Systems

Responsibilities:

• Oversaw the IT mortgage operations of a national home building corporation.
• One major task of this position was the automation and integration of the entire mortgage process from loan origination to closing which increased efficiency and decreased closing time by more than 70% on average.
• This involved developing new applications for not only the mortgage process but also an application to manage the contractual and purchase agreements between the builder and home buyer as well as integrating the closing process of the title company.