Project Manager Resume

SUMMARY:

Six years of work experience in IT Industry as Application developer, Operations Lead, Application Support Analyst and Transition Lead.
Skilled in IBM Mainframes platforms
Competent in IMS DB, DB2 and Adabas
Competent in Tivoli OPC, Control - M, Changeman, Endevor, CA7
Trained on IBM MQ Series middleware and SAS
Domain Expertise in Telecom BSS, Insurance and Retail.

TECHNICAL SKILLS:

O.S.: MVS, Windows 2000/NT/XP

Languages: COBOL, Natural and C

Tools: Schedulers OPC, Control-M

Debugger tools: Expeditor

Source Code Control: Changeman, Endevor

FileAid, File: Aid for IMS, Netview, Infoman, Assyst, Remedy, $VERS, SAR, EVT, Control-D:

DBMS: IMS DB, DB2 and Adabas

Middleware: IBM MQSeries

Engg/Computing: MATLAB

IBM Mainframes: OS/390, JCL, COBOL, IMS DB/DC, CICS, Natural, Adabas and DB2

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Be a member of the Program Core Team in the Service Monitoring Organization Program.
Role is to be the Transition Manager of the receiving site and acting as the driver for all the local project teams.
Work closely together with the local Project Managers to make sure they are following the decided method and model for transition.
Participate in the activities for the global Program, such as Program Core Team meetings and activities needed in between meetings.
Also work towards the local site projects and drive them to keep the migration schedule.
The responsibility of this role requires travelling to the local sites.
The transition manager should be the main driver of the local projects and follow up on the migration schedules.
Create the migration plan and continuously improve the transitions by sharing knowledge from the different sites.

Confidential, Winston Salem

Onsite Coordinator

Responsibilities:

Break Fixing (Incidents)
Working on Problems and Changes
Leading 4 member team and helping them technically
Took the Knowledge Transfer from the customer and transformed to off-shore team successfully.
Handling incidents and service requests based on defined matrix, metric and agreed service levels
Coordinating internal / partner / vendor support groups wherever appropriate for resolution of incidents / requests
Keep customer informed on incident / request status and progress as per defined norm or service level requirements
Maintain documentation and provide reports as per defined process and procedures.

Norwich Union

Project Leader

Responsibilities:

Leading 12 member team and helping them technically
Took the Knowledge Transfer from the customer and transformed to off-shore team successfully.
Handling incidents and service requests, attempting to resolve them or escalate/refer them, based on defined matrix, metric and agreed service levels
Coordinating internal / partner / vendor support groups wherever appropriate for resolution of incidents / requests
Keep customer informed on incident / request status and progress as per defined norm or service level requirements
Ensure correct information is logged before closure of Incidents
Provide information for Shift Handovers to the designated managers
Adherence to Quality Management System
Compliance to all Policies, Processes and Procedures
Participate in Service Improvements
Maintain documentation and provide reports as per defined process and procedures.

Confidential, Colorado Springs

Module Leader

Responsibilities:

New application design, development and implementation
Application support
Test plan preparation, Review of test plans, unit & integration testing.
Work with the SME (Client) and off-shore team for functional enhancements & application interface development and delivery.

Confidential

Module Leader

Responsibilities:

New application design, development and implementation
Application support
Test plan preparation, Review of test plans, unit & integration testing.
Work with the SME (Client) and off-shore team for functional enhancements & application interface development and delivery.

Confidential

Module Leader

Responsibilities:

New application design, development and implementation
Application support
Test plan preparation, Review of test plans, unit & integration testing.
Work with the Client, on-site technical lead and off-shore team for functional enhancements & application interface development and delivery.

Confidential

Project Engineer

Responsibilities:

Development of new programs
Unit testing and Integration testing and
Support for UAT and post production

Confidential

Project Engineer

Responsibilities:

Attending the bug fixes assigned to our group
On-call support and week end support for application
Analysis, Coding and unit testing .

Confidential

Project Engineer

Responsibilities:

Analysis, Coding and unit testing.

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