OBJECTIVE

Management services provided with respect to SaaS - Based EMM delivered across a global base featuring enterprise, mid-market and government customers

SPECIALIZED SKILLS

• Hands-on experience delivering SaaS solutions on time across a global customer base
• Experience with Agile/Scrum; creating epics, stories, and tracking sprints (Jira/Confluence)
• Experience working with cross-functional teams including DevOps, QA, and Engineering
• Experience tracking costs and developing predictive models used in product pricing (COGS)
• Experience managing multiple projects in parallel while driving relationships with project sponsors and stakeholders in the face of conflicting interests
• Experience working with and deploying architectures in AWS across global regions using a team across 4 Geos
• Experience collaborating with DevOPS on integrating, rolling out and architecting cloud monitoring solutions for multiple cloud platforms
• Experience providing KPI data to management on product adoption, churn and performance.
• Experience deploying and monitoring SaaS ( Micro-Services)

PROFESSIONAL EXPERIENCE

XenMobile Cloud Operations Manager

Confidential, Fort Lauderdale, FL

Responsibilities:

• Responsible for managing the WW XenMobile Cloud Operations 24/7/365 delivering a SaaS-Based EMM solution along with several micro-services based on multiple platforms and architectures hosted in AWS with a 99.9% uptime.
• Developed comparative analysis models with quarterly and annual projections between AWS and Azure including ancillary costs and discounts in both single and multi-tenant architectures used to evaluate product pricing and impact to COGS
• Responsible for delivering the XenMobile Cloud 1st SaaS model utilizing a 3-week canary deployment cadence across the global XenMobile customer base.
• Responsible for hiring and managing a team of 15+ Ops and DevOps engineers across 4 GEOS who work with cross-functional teams including product management, engineering, sales and support.
• Provide weekly and monthly reporting metrics. These metrics gave visibility into key areas such as uptime, response SLAs, and led to a 35% reduction in unforced errors.
• Developed and implemented ITIL V3 change management process with tracking that provided metrics around product and operational inefficiencies.
• Worked extensively with engineering as the main stakeholder in developing and deploying cloud automation and monitoring. These projects were tracked using epics, stories, and by way of sprint planning sessions, daily standups, along with sprint reviews.
• Experience with AWS infrastructure cost management by implementing a bi-weekly cost analysis regiment and leveraging AWS RI’s across multiple regions and availability zones, effectively reducing operational cost and waste by 40%
• Responsible for working with the General Security Office in implementing security protocols, operational policies, and mediation efforts with respect to the pursuit of FedRAMP and SOC2 certification for the XenMobile SaaS platform.

XenMobile Cloud Operations Engineer - Lead

Confidential, Fort Lauderdale, FL

Responsibilities:

• Utilized Cloud-Formation to deploy XenMobile Enterprise products including Device Manager, NetScaler, and App-Controller instances.
• Coordinated configuration and troubleshooting sessions with Confidential, Amazon AWS and customers for IPsec VPN connectivity between Amazon VPCs and on-premise firewalls including Cisco and Checkpoint.
• Contributed to security best practices to protect cloud deployments.
• Proactively monitored cloud instances and execute preventive actions to avoid or mitigate service outages.
• Utilized tools to collect, analyze, and monitor application and server logs.
• Provided data and root cause analysis for service interruptions with all possible corrective actions for improvement.
• Participated in an on-call rotation.
• Participated in discussions with management regarding operational improvements.
• Contributed to the testing of pre-release versions of Confidential mobile software.

Project Coordinator / Expeditor

Confidential, Fort Lauderdale, FL

Responsibilities:

• Successfully led the implementation of City-Wide Cisco VoIP with video solution for 650+ endpoints, including routing and switching with all sites going live on or before deadline.
• Responsible for weekly team project agenda, milestones, updates, and time management as defined by project SOPs utilizing the “L” block concept.
• Developed high level view resource of project status and updates for divisional managers.
• Coordinated with team members on parallel projects and work orders utilizing process improvement strategies to enhance overall effectiveness and efficiency of the deployment team.
• Responsible for Cisco VoIP solution hands-on user training and Q&A in both formal and informal sessions with large and small groups.
• Participated in the deployment, training, and live support of multiple call centers.
• Devised measurable process improvement architectures to provide accurate departmental performance metrics used to identify under or over utilized resources in cross-sectional meetings.

Satellite Communications Consultant

Confidential, Pompano Beach, FL

Responsibilities:

• Conceptualized and installed Ku/Ka/C band systems including stationary, motorized and mobile tracking.
• Developed and implemented single and multi-wire distribution environments for residential and commercial applications.
• Provided maintenance, installation, and advisory services with respect to Ku/Ka in various marine environments including luxury yachts.
• Performed testing, load balancing, and compliance with respect to signal distribution on DIRECTV and Dish Network systems.

IT Project Manager

Confidential, Pompano Beach, FL

Responsibilities:

• Project planning and execution for onsite enterprise class environments
• Performed multifaceted role as senior-level IT consultant tasked with ensuring system continuity and optimal uptime for user population of 200+.
• Successfully implemented Enterprise-wide domain migration under extreme time constraints
• Facilitated installation of HP severs, OS upgrades and virtual machines with failover support
• Provided operational support to CIO to ensure smooth transition with minimal user downtime.

IT Operations Consultant

Confidential, Oakland Park, FL

Responsibilities:

• Designed and supervised the implementation of satellite media distribution for 56 housing units.
• Deployed Wi-Fi using Cisco Aironet AP’s while employing load balancing with failover.
• Evaluated workstation and optimal network configurations, performed testing and repair with recommendations to maximize efficiency and network stability.
• Implemented corporate wide database used in billing, contact management, intake and discharge.
• Responsible for deployment of backup and recovery in the event of power outage or hardware failure utilizing RAID and offsite backup.
• Managed AD DS (Active Directory) user environment implementing GPOs.
• Managed and supported both hardware and software deployment of updates, patches, and upgrades for 35+ workstations.
• Deployed VMs using VMware and Hyper-V for testing and troubleshooting before live production deployment.

Software Test Analyst

Confidential, Tallahassee, FL

Responsibilities:

• Served as administrator for beta and production software testing used in generating law enforcement investigative aid reports utilizing data mining concepts.
• Generated reports as requested by superiors on cases and persons of interest.
• Developed recommendations for beta and production software testing to senior management.
• Developed user guides for a beta and production applications used to aid investigative work.
• Responsible for the receiving, handling, logging, securing and returning media containing sensitive law enforcement data dumps used in data mining and analysis.
• FCIC/NCIC certified. (Florida Crime Information Center/National Crime Information Center)