SUMMARY:

15+ years of progressive experience managing complex mission critical software development, infrastructure, localization and system integration projects from concept to delivery of finished products. Excel at communicating with key stakeholders, all management levels including C - level, cross-functional teams, partners, vendors and end users. Successfully built trusted relationships and motivated team members to achieve business goals of on time delivery, with in budget and achieving highest quality. Lead global cross-functional teams from multiple geographic locations to deliver multi-million dollar global strategic offerings in High Availability, Virtualization, Business Intelligence and Data Warehousing tools, Mobile Payments, Cloud/SaaS and many more products. Proven organizational and communication skills, problem solving skills essential for negotiating requirements, SLAs, SOWs and managing customer and user expectations. Drove complex issues to successful resolution by identifying and mitigating risks through a risk mitigation plan.

TECHNICAL SKILLS:

• Agile Coach, Certified ScrumMaster (CSM)
• Agile Scrum/Waterfall Development Process
• MS Project, Project Server
• JIRA, Rally, Confluence, Clarity, SharePoint
• Cloud/SaaS, CPQ/Salesforce, CRM, Compliance
• Product (HW/SW) Development/Integration
• Applications Development/SDLC
• IT Infrastructure Deployments
• Communications Planning
• Global Team Leadership
• Resource/Portfolio Management
• Stakeholder Management
• Vendor/Partner/Supplier Management
• Strategic Planning/Budgeting/Forecasting

PROFESSIONAL EXPERIENCE:

Confidential, Walnut Creek, CA

ScrumMaster/Engineering Project Manager

• Overseeing high-level technical design, managing forecast/budget, reporting status to stakeholders by using key metrics to assess the overall health of project while using Agile Scrum Methodology. Managing requirements and proposal documents.

Confidential, San Jose, CA

ScrumMaster/Engineering Project Manager

• Coached a start-up group with two scrum teams of 20 engineers simultaneously and $8M budget to adapt Agile Scrum methodology, using JIRA and Confluence, resulted in timely customer validation; signed up 5 new customers with potential revenue of $15M.
• Planned scrum ceremonies including, sprint planning, story point estimation, daily stand up meetings, burn-down / burn-up charts, sprint retrospective, backlog refinement,
• Lead cross-functional teams from technology, business, marketing, design (UX/CX including content, look and feel, UI) legal, information security, HW/SW integration, operations and support, licensing infrastructure, export control and 3rd party vendors.
• Designed, built and maintained complex project plans including scope, schedule, budget and risk management; Monitor progress to plan and published regular status reports.
• Managed Alpha and Beta customer trials with First Data, Nationwide, MasterCard, Visa, Euro Info, Lloyds, TSYS, ANZ, Chevron and other key customers.

Confidential, San Francisco, CA

Engineering Program/Project Manager

• Drafted and persuasively presented proposal to executive team, and directed initiative for a major mobile banking project, projected to increase revenue by $20M per year.
• Led a team of software engineers, focused user testing, customer validation and a 3rd party vendor through the design, engineering and development of POC Prototypes that lead to a successful product offering, meeting budget, timeline and resource constraints.
• Successfully executed a project to design and implement current Wells Fargo products and services including financial compliance related functionality i.e. KYC, KYB, customer CIP, FINCEN, SARs, WLM, PEP, AML, OFAC and BSA.
• Successfully performed multiple roles of business analyst, project manager and account manager. Wireframes and clickable HTML prototypes were used at each stage to get UI pre-approval from the customer.

Confidential, San Jose, CA

Engineering Project Manager

• Led a cross functional team to develop DMS 3.0; drove up customer satisfaction score by 25% in just 4 months due to improved product efficiency by 50% over prior version.
• Program Managed eBay’s Developers Program, managing a portfolio of projects including a project to facilitate easier and faster integration of large merchants with eBay’s Large Merchant Services API at significantly reduced cost and a project for implementing a Payment Gateway and Enterprise Service Bus in eBay’s Sandbox.
• Successfully executed a company-wide initiative to achieve production-like availability, reliability and functional parity with production site for the eBay SandBox used by eBay’s 3rd party developers to develop and test Selling and Buying products that leveraged eBay’s APIs and services. Project Managed StubHub migration to Microsoft Office 365.

Confidential, Santa Clara, CA

Director Consulting Services

• Designed, built and managed the infrastructure and integration for two new customers, which acquired and developed relationships representing $1.5M in additional revenue.
• Provided leadership for implementing SAP Basis/Netweaver and Functional (SD, MM, PP, EWM, FICO) support services to clients such as, SAP, Cisco, BASF, Siemens, Novellus, Exelixis, Genentech, GILEAD and others to support business objectives.
• Researched and created needs analysis, requirements and proposal documents.
• Managed junior level staff, addressed performance issues and established performance goals. Identified opportunities for new business and managed client expectations.
• Translated business and user requirements into functional specifications. Provided recommendations for strategic direction as well as tactical execution of projects.
• Scheduled and coordinated workflow to meet client’s deadlines within budget.

Confidential, San Jose, CA

ScrumMaster/Agile Coach/Principal Engineering Program/Portfolio Manager

• Coached a technical team using Agile/Scrum; $4M-$10M budget and 3rd party vendors to develop compliance software, a regulatory mandate for all countries Confidential operates in, to be compliant with tax laws i.e. OFAC, BSA/AML, KYC, KYB, customer CIP, AML, FINCEN, Transactions, SARs, WLM, PEP, AU IFTI reports, and dual factor authentication features that resulted in increased revenue of $25M as additional customers signed up.
• Program Managed Confidential Site Operations (Infrastructure) PMO. Successfully executed projects for the Compliance and Emerging Technology business units (Mobile, POS, IVR, Wallet, Risk, Global Ops). Managed a portfolio of 10+ projects with budgets up to $10M.
• Executed projects using Confidential ’s private Cloud SaaS, Oracle Databases as well as NoSQL databases such as Couchbase, physical servers, Virtual Machines, routers and switches.
• Provided portfolio management for Global Core Payments business and Payments infrastructure roadmaps. Responsibilities included maintaining portfolio roadmaps and driving program/project prioritization to ensure delivery of critical regulatory requirements and business goals. Provided business metrics for staffing and analysis of ROI. Lead portfolio communications to business owners and senior management.

Confidential, Cupertino, CA

ScrumMaster/Agile Coach/Senior Engineering Program, Project Manager

• Directed smooth transition for technically complex migration of 1 million customers following multibillion-dollar Compaq acquisition, achieving high retention and revenue.
• Served as an Agile Coach/ScrumMaster and led a cross-functional team to integrate complex CPQ/Salesforce software, HP/Compaq High Availability and Veritas Cluster File System products using Business Intelligence and Data Warehousing tools from inception to delivery as part of the post merger key success factor using Agile Scrum framework.
• Actively managed program progress and dependencies, mitigated risks, resolved issues and made critical trade-off decisions to meet aggressive release requirements.