SUMMARY:

• Program Management: 8 years of experience in business analysis, cross functional program management, pipeline generation, team management, contract management, P&L management, ensuring business health and growth
• Project Management: 10+ years of experience managing projects, including project scoping, planning, quality control, risk management, reporting and business reviews, delivering additional value to clients and their end users
• Delivery & Process Improvement Methodologies: Agile, Waterfall, Hybrid delivery methods; Lean Six Sigma, ITIL

TECHNICAL SKILLS:

Software and Tools: MS Office Suite, MS Project, VISIO, OneNote, SharePoint, VSO, VSTS, SSMS, Jira

Coding: C, C++, VB.Net, ASP.NET, XML, CSS, JS

Database: SQL Server, T - SQL, Data Warehouse, ETL

Microsoft Knowledge: Azure, Windows, Office, SQL, Dynamics; BI, AI, Big Data, Machine Learning

Languages: Fluent in English and Mandarin, familiar with Japanese and German

WORK EXPERIENCE:

Sr. Program Manager

Confidential Redmond, WA

• Managed two concurrent fast-paced projects across disciplines and locations for commercial clients, acted as the main interface with stakeholders for business requirement collection, scope definition, problem solving, and organized project artifacts on SharePoint and Team OneNote
• Led teams of creative designers, web devs and testers in end-to-end innovative solutions development, successfully delivered data management tools, web solutions and mobile solutions for clients within budget and on schedule
• Created Business Requirement Document(BRD), project plans, test plans, project KPIs and SLAs, hosted scrum meetings, provided timely reports to all stakeholders
• Supported executives in goal planning, solution proposals, business cases, and published white papers and online blogs

Technical Project Manager

Confidential Redmond, WA

• Facilitated the launch readiness of an enterprise level project at Microsoft which integrates multiple systems and processes from Deal Preparation to Monetization in SAP
• Created and owned the Master Data Governance project plan by working closely with several work streams e.g. business, IT, BI, tax, credit; tracked milestones and internal and external dependencies
• Coordinated stakeholder project meetings, maintained issue and risk tracking and follow-ups, generated weekly status reports for teams and PMO, which ensured on-time delivery of key tasks
• Designed and implemented new data collection workflows to better communicate business requirements

Senior Account Manager

Confidential Bellevue, WA

• Responsible for increasing business growth by $1m, maintained existing MS accounts in WDG and C&E, and chartered new territories such as engagement with startups
• Directed the development of 5+ million dollar RFP proposals, presented to key stakeholders and C-Level executives, as well as addressed questions and concerns
• Performed data analysis, cold calls and follow ups to generate 10+ new leads with a 50% conversion rate
• Managed 5 key MS accounts, overseeing business reviews, contract renewals, invoicing, issue resolution

Engagement Director

Confidential, Kirkland, WA

• Global project manager for $1m MS digital marketing project
• Drove outbound communication with sales and marketing teams from over 20 countries
• Prioritized requirements and workflows with offshore team leads
• Identified/resolved/escalated site migration and feature requirement issues
• Migrated websites of 50+ countries to the new cloud-based platform on time and within budget
• Identified process bottlenecks, optimized requirements collection and ticket handling process; shortened the ticket handling cycle by 50%, ensuring faster delivery within tight timeline
• Prepared for field/partner readiness with training decks and training sessions
• Worked with top management on business growth plans; facilitated VP to develop digital marketing strategies and budget plan; and launched marketing campaigns to the targeted audience

Senior Program Manager

Confidential Redmond, WA

• Developed the delivery strategy that aligned with client’s Agile monthly release needs of Office products and the online contents of 106 languages
• Created resource onboarding plan and training plan, onboarded and trained 80 resources within 60 days
• Directed work of project managers in developing resource forecasting tool and website sanity check automation tool, improving resource management and testing efficiency
• Monitored project delivery status, KPIs and SLAs, resource utilization, budget, contracts, prepared and presented monthly business reviews with C-level clients

Director

Confidential

• $13 million P&L owner, managing Key client relationship, 200+ team members across three continents, accountable for project/program delivery results, performance review, budget control and client satisfaction rate
• Led the project planning, scope, schedule, budget and SOW discussion with clients
• Streamlined global processes of the 24/7/365 livesite support project, led innovative solutions in BI and other areas, achieved 30% cost reduction in one year
• Defined project KPIs, held post-mortem meetings, built good practice knowledge base, achieved 5% higher client satisfaction rate than competitors

Senior Project/Program Manager

Confidential

• Managed projects, vendors and key stakeholder relationships. Recruited and built project teams, led several projects in parallel from initiation to launch
• Built solid client relationships, helped the company secure preferred vendor position
• Managed several small to medium projects, took initiatives to mentor teams/leads in communication, professional writing and culture difference
• Served as main POC for clients in project planning, scoping, budgeting, resource management and issue resolution

Localization Project Manager

Confidential

• Led localization testing and vendor selection