SUMMARY:

• Strategic IT Program/Project Manager with over 15 years of experience in Enterprise Work Environments, Organizational Change Management, Financial Budgeting, Quality Assurance, Quality Control and Quality Processes.
• Experienced in large - scale financial programs/projects for Confidential Security and compliance, application development, infrastructure, client management, requirements management, systems analysis, release management, financial and data analysis across North America, Europe and Asia.
• Managed vendor implementations, conflict management, public speaking and customer presentations with excellent communication skills.
• Ability to build consensus with cohesive teams in a cross functional area department/environment for programs exceeding $13MM.
• Expertise as a developer of Mainframe Applications with software banking and insurance conversions in addition to testing and managing Mainframe, Java based Server Applications, Web Applications and Infrastructure Projects.
• Developed process improvement implementations using Six Sigma, Lean, Agile, Business Process Modeling, System Integration, User Acceptance Testing and Confidential Quality Center Administration tools.
• Generated over $3.5MM in revenue retention with a Six Sigma Green Belt project.
• Effectively led teams to design testing strategies that reduced testing time up to 80%.
• Brings over 13 years of experience working through vendor implementations, conflict management and customer presentations with excellent communication skills.
• Strategically managed teams of over 150 people and 17 cross functional areas to meet milestones and budget goals
• Extensive experience in program team management, mentoring, offshore teams, sales/marketing, customer support
• Consistent performance in achieving financial goals, project budgeting, planning, risk mitigation through changes
• Skilled in program management, strategy and scope, metrics reporting, business process modeling, testing validation
• Process expert applying functional testing best practices: MS Project, Agile, Six Sigma, Lean, RUP, Waterfall, TFS
• Broad industry experience: IT Security, Banking, Insurance, Government, Public Utilities and Automobile Industries

CORE COMPETENCIES:

• Agile, Iterative, RUP, Change Management
• Vendor/Contract Negotiation, Risk Management
• Project Estimating, Financial Tracking
• MS Project, HPQC10 Administrator, AML11
• Risk Based, Harmony, Compatibility Testing
• Functional, Integration, System and UAT
• MTM, TFS, QTP, Bugzilla, Excel VB Script
• Confidential RT Interface, OCS IVR & VRU
• Confidential Security, SCCM, Auto Fraud Pega System
• Oracle, SAP, DB2, ETL, Manual Web Testing
• Intertest, Expediter, Easytrieve
• MVS, Unisys, DOS/VSE, XP, Win7/XP/NT
• SQL, QMF, SPUFI, TSO, ISPF, SDSF
• CICS, COBOL II, 68, 74 OS /390
• Assembly, JCL, PL1, VSAM
• File Aid, Abend-Aid, ICD, DRG Grouper

EMPLOYMENT HISTORY:

Confidential, Buffalo, NY

Senior Program Manager

Responsibilities:

• Planned and managed the security and compliance programs with budgets of $9.2MM and $4MM including Governance Audit Prep.
• Expected fraud savings projections exceeded $15MM in Retail fraud including active Confidential transaction monitoring and authorization.
• Projected resource allocation issues and risks working toward resource leveling for smooth transitions during changes from phase to phase.
• Provided weekly status to cost functional department senior management that included milestone tracking, financials, forecasting and risks.
• Managed stakeholder contact, engagement, risks and delivery expectations throughout project life cycle selecting change management strategies.
• Tools: Progressive Elaboration using Agile project management, EPM (Enterprise Project Manager), SharePoint, Confidential QC and TFS.

Confidential, Columbus, GA

Senior Project Manager

Responsibilities:

• Planned and managed 5 projects with budgets of $0.15MM to $1.8MM and prepared WIN7 Program of $8.8MM for Governance Audit.
• Expected revenue projections for projects range from $1.2MM to $4.5MM including maintenance and license agreements with Vendors.
• Projected resource allocation issues and risks working toward resource leveling for smooth transitions from phase to phase.
• Responsible and accountable for Win7 infrastructure stakeholder communications, checklists/milestones, risk analysis/mitigation strategy.
• Managed stakeholder contact, engagement, risks and delivery expectations throughout project life cycle selecting necessary mitigation strategies.

Tools: Progressive Elaboration using iterative project management, Planview Enterprise, Service Now PPM, Vignette, SharePoint and Confidential QC.

Confidential, San Francisco, CA

Delivery Project Manager

Responsibilities:

• Planned, managed and implemented delivery of Win7 Infrastructure Project converting 4500 machines from XP to Win7 with an $8.6MM budget, 40000 hours, 44 resources, 15 departments, 33 functional areas (user collections) and over 2500 employee’s and contractor’s machines.
• Developed a streamlined process for Development and Testing Practice that set project priorities, realistic timelines and burn down rate.
• Responsible and accountable for Win7 infrastructure stakeholder communications, checklists/milestones, risk analysis/mitigation strategy.
• Completed change management review of testing team system test plans, high level and detail design and estimates on time and budget.
• Managed stakeholder contact, engagement and delivery expectations of UAT and Integration testing through entire testing cycle.

Tools: Progressive Elaboration using iterative project management, SCCM, AD, Microsoft Test Manager and Team Foundation Server.

Confidential, Cincinnati, OH

Technical Project Manager

Responsibilities:

• Managed six projects with budgets $1.4MM to $1.8MM (Total $9.8MM) for teams up to 60 BAs/Testers/Developers and cross-functional PMs.
• Pega Automation Fraud program included projects of up to $1.7MM including the Operations Communication Service (OCS), Pega MDM modules and vendor OCS IVR VRU card processing projects for reconciling potential fraudulent transactions.
• WinXP/IE7 upgrade to Win7/IE8 cards infrastructure project converted 1200 machines, $1.8MM budget and 60 resources.
• Completed team review of business/functional requirements, high level/detail design and testing estimates on time and within budget.
• Managed and lead testing teams to creating use cases, test plans, test scripts, script walk through, stats and exit reports for implementation.

Tools: Waterfall, MS Project, Quality Center, Mobile Device Management (MDM), Interactive Voice Response (IVR or VRU unit).

Confidential, Columbus, OH

Technical Project Manager/Quality Center Administrator

Responsibilities:

• Managed Programs for Confidential $130MM Oracle Tax Project MS Project Plan for Technical Team of 40 QA/QC testers and managers.
• Managed peripheral systems programs/projects ( Confidential Security, Real Time Interfaces and Batch Interfaces) budgets from $0.8MM to $1.5MM.
• MS Project plan included maintenance of all phases for Confidential QA/QC and UAT including requirements, development, execution, change control process, batch, Real Time and Batch Interfaces, Confidential Security, Implementation and Go Live support.
• Effectively worked through a concerned customer’s issues about the delayed Security Testing and then led team to design testing strategies that reduced Security and To Do testing time by 35% and 80% respectively for UAT entrance.

Tools: Agile, MS Project, Quality Center Administration. BI Tools: VBA Metrics, management reporting, defect and change process automation.

Confidential

Test Center, Detroit, MI

Responsibilities:

• Lead team of nine onshore and two offshore QA/QC testers to create requirements and test plans for $12MM budget per month test center.
• Effectively tested and deployed 36 new software versions for nine applications each week for bi-weekly production implementation.
• Tools: Agile, Quality Center, Manual online testing of Ford Direct java based website.

Confidential, Columbus OH

Program Management Trainer and Coach

Responsibilities:

• Facilitated program processes and trained groups up to 30 introduction leaders in how to train and teach transformational programs on how to use Ontology (education technology) which focuses on transforming behavioral life aspects.
• Facilitated, Trained and led six personal teams through a six month training program in how to overcome obstacles in breakdown situations.
• Provided group training programs that introduce guest participants just starting the training program to discover choice versus decision.
• Program training specialties were in leadership, communication and facilitation.

Confidential

FocusFrame/SAP

Responsibilities:

• Effectively developed QA/QC strategic plan and scope for interface testing and implementation of SAP FSCD Billing System.
• Developed and presented strategic project scope and plan to AIU Insurance senior management for testing and implementing SAP.
• Led team of 22 BA’s, QA/QC’s and developers to create/analyze test data requirements and plans for $15MM Project.
• Responsible for test data coverage, usage documentation and decision tree to identify and resolve defects.

Confidential, Columbus, OH

Project Coordinator-QA/QC Lead

Responsibilities:

• Reported to Director-Implementation Support, coordinated testing on eight projects, budgets of $0.3M to $4.5M.
• Managed teams of three to ten testers on three separate platforms using mainframe, server and meter technology.
• Provided leadership and design of test strategies, summaries and data mapping for QA/QC System, Integration and UAT.

Confidential, Columbus, OH

Lead QA/QC Analyst and Consultant

Responsibilities:

• Created test plans, use cases and test scripts for Market Link/Visibility projects using Confidential Quality Center.
• Designed test strategies reducing regression testing time by 50% for Market Link CIF legacy system.
• Completed Market Link project on time and budget when all regression testing needed retesting in last two weeks.
• Provided metrics, QA/QC project planning and reporting to management for three projects with budgets over $2M.