SUMMARY

Multi-faceted bilingual (English and Mandarin) professional with over 17 years of combined experience in Mobile Communication and Software Development industry

* Strategic planning and establishing of new functions with business acumen to achieve enterprise business goals
* Market and business analysis to identify customer requirements and solutions for product management, specification design and sales support
* Excellent leadership and communication skills in cross-cultural, cross-functional and multinationals business environment
* Successful track record of functional, product, project, program management and process improvement
* Software development, sustaining, integration, QA testing, localization, documentation, offshore and outsourcing management

WORK EXPERIENCE

Confidential,San Francisco, CA
Product Manager and Engineering Project Manager April, 2008 – July 2009

Managed product design, development and deployment of Confidential,Advertisement Platform.

• Successfully designed the web-based Zad Mobile Advertisement Platform SaaS product specification based on customer requirements and market analysis. Managed the product development with J2EE/JSP and deployment to win the business contracts with wireless carriers.
• Managed mobile advertisement platform development and deployment project based on improved Agile/Scrum process, including subscriber registration via SMS, campaign management, ad creative design, content management, subscriber database import, response management, subscriber reward, on-line payment report and financial analysis, etc. The service delivery channel includes but not limited to SMS, MMS, RBT, USSD, WEB and WAP.
• Successfully managed the integration of ZMAP with third party solution to provide Rich Media Call and location based services, deployed based on Salesforce.com, to wireless carriers.
• Developed the marketing collateral and RFI/RFP response for wireless carriers to explore business opportunities in Domestic, European and Asian market.
• Developed the Zad Mobile Advertisement Platform 2.x product documentation and user training materials.

Confidential,San Jose, CA
Project Manager August, 2007 – March, 2008

Managed the pre-sales support and post-sales product development and deployment projects with Confidential,Content Backup solutions.

• Successfully delivered FusioneOne product demo, sales tools and managed the system integration to win the business contracts with Asian wireless carriers (Asia Pacific Telecom Group, Taiwan Mobile and China Unicom).
• Managed strategic accounts and customer relationship, including AT&T/SBC and Sprint to successfully release mobile content (address book, ringtone, SMS/MMS and picture) backup services to the market.
• Effectively improved the project management process to define product specification and roadmap, product development project plan and SOW. Managed the SDLC, including the wireless application certification on BREW, JAVA and Symbian platforms with NSTL, VeriSign and Nokia.
• Managed the product localization, marketing collateral development and product release documentation.

Confidential,Sunnyvale, CA
Program Manager November, 2005 – April, 2007

Confidential,

• Managed ALP (PalmSource’s first integrated, open and flexible platform with Linux kernel support for mobile devices) development life cycle across geographic locations, including MRD/PRD review, architectural design review, project milestone and deliverable management, product release, technical training and licensee support.
• Successfully managed the ALP Linux kernel support, middleware and application development, as well as visual and UI design.
• Successfully managed the integration of SMS/MMS middleware plug-in and application developed between France and China development teams through effective collaboration and communication.
• Provided architectural design and internationalization/localization guidance to China development team. Organized and delivered project management, leadership and communication trainings to significantly improve working efficiency between US headquarter and remote subsidiary in China.

Confidential,Alviso, CA
Product Development Support Director October, 2003 – September, 2005

Confidential,

• Managed the project of InnoPath product customization for China Unicom. Collected product requirement from customer and defined product specification. Successfully managed the strategic partnership with China Unicom to launch value added service with InnoPath solutions.
• Successfully managed the projects of developing and delivering InnoPath OTA end-to-end wireless software management system DeltaUpgradePlus 3.0.x.
• Managed multiple projects and project administrators simultaneously. Coordinated function teams between HQ and China for PRD review, architect and detailed design review, coding, system integration, QA testing, product release, documentation and product training, marketing and sales support.
• Managed the China server development team to develop and deliver the InnoPath first commercially available FUMO 1.0 (OMA related) compliant OMA Device Management server product.
• Successfully managed the integration of software products developed between HQ and China R&D Center through collaboration.
• Managed the technical writing and release engineering teams to define working processes, improve the product and service quality, develop the product documentation, build and release products.
• Managed the product development support team to provide pre-sales & post-sales support to marketing division for product demonstration and porting, marketing collateral development and translation.

Confidential,Menlo Park, CA
Project Manager/Staff Engineer 1998 – 2002

Confidential,

• Defined and documented sustaining working processes. Fixed escalated bugs to assure customer satisfaction. Enhanced existing functions and implemented new features for current and future releases.
• Developed and implemented strategies, including information websites, to ensure smooth coordination with remote Russian outsourcing team.
• Partnered with marketing division to conduct market analysis and identify customer needs and solutions. Generated marketing collateral, product release notes, and FAQs for raising customer product awareness.
• Partnered with product management team to monitor the development status of future release; Evaluated and defined priority of new bugs.
• Developed and enhanced function, regression, conformance and performance test cases and suites to improve product quality. Developed effective test plan for automated testing against nightly and weekly product builds.
• Managed product training design, implementation and delivery.
• Coordinated with the Release Engineering team to create and maintain workspaces, build product and patches. Defined and improved working process to reduce the patch release cycle time by 20%.
• Provided pre-sales and post-sales backline support to customer. Effectively managed the equipment planning and budgeting for the team.

Confidential,Mountain View, CA
Mission Critical After Hour Technical Support Lead 1994 – 1998

• Pioneered the 24x7, mission critical technical support at Sun. Supported every product Sun sold to Platinum or Gold service contracted customers, including but not limited to Starfire super computer, High Availability System, load balancer, Oracle database, network storage device, Veritas Volume Manager, Solstice DiskSuite and NetBackup. Provided kernel core-dump analysis and performance tuning, trouble shooting on NIS, NIS+, NFS, network and hardware configuration.
• Led the effort of handling customer satisfaction issues, optimized the working schedule of the group, provided and organized training for the team to improve customer satisfaction.
• Defined and documented Mission Critical After Hour Technical Support working processes, which significantly contributed to the ISO 9000 Certification of the organization.

Confidential,Mountain View, CA
Technical Support Engineer 1991 – 1994

• Performed post-sales support for SunOS system administration and Electronic Design Automation (EDA) tools.
• Performed final testing on finished products. Prioritized system level bugs and partnered with the Research and Development team for bug resolutions.
• Provided technical pre-sales support to the Marketing and Sales teams.

EDUCATION

M.S. in Computer Science.

COMPUTER & WIRELESS COMMUNICATION SYSTEMS

UNIX, Solaris, Linux, RedHat, HP-UX, Mac OS X, Windows, CDMA, CDMS2000,
EVDO, TD-SCDMA, GSM, GPRS, EDGE, UMTS, LTE

PROGRAMMING LANGUAGES

ASSEMBLY, C, C++, JAVA, HTML, PHP, sh, csh, Perl, yacc, lex, PASCAL, FORTRAN

TOOLS

dbx, ld, lint, Sun ONE Studio, sccs, Teamware, Apache, Tripwire, JumpStart, Veritas Volume Manager, RAID, SAN, DNS, NFS, NIS, HA Clusters, MRP/ERP, MS Word, Excel, Visio, Project, PowerPoint, SMS, MMS, IM, Email, OMA, BREW, Symbian, Eclipse, Scrum, Agile, Waterfall, ISO 9000, CMMI