SUMMARY

Experienced professional with solid knowledge in a managerial environment. Responsible individual with strong leadership and relationship - building skills. Action-oriented with strong ability to communicate effectively in a technological, executive, and business capacity.

PROFESSIONAL EXPERIENCE

CUSTOMER FINANCIAL SERVICES MANAGER- F&I

Confidential

Responsibilities:

• Computer literate, ADP, Spanish (novice) / F&I Manager Certification
• Communicate directly with banks to obtain financing for qualified buyers
• Support the Accounting Office with daily Accounts Receivable
• Aid the Title Clerk with all State Motor Vehicle work for numerous states
• Manage a staff of 23 sales associates
• Ensure the dealership is and maintains compliance with all National and State guidelines.
• Comply with federal, state, and local regulations that affected the new and used vehicle and finance departments.
• Assist customers in providing best finance and insurance product to suit individual needs and ensured maximum profits for dealership.
• Establish and maintain good working relations with finance sources.
• Ensure absence of all objections while making product purchases.
• Review paperwork and ensure correct details.
• Evaluate customers for insurance policies and obtained receipts for payments.
• Establish banking relationships to secure competitive interest rates.
• Process financing contracts accurately and secure approval for qualified customers.
• Maintain the profitability of the department and control expenses.
• Manage the secondary department (sub-prime lending financing).
• Educate the sales team with information on the finance programs
• Follow up with pending applications and aftersales

internal service advisor

Confidential

Responsibilities:

• Computer literate, ADP, Spanish (novice) / F&I Manager
• Work closely with Used Car Sales Dept./Manager to ascertain automotive concerns and services needed for Maryland State Inspection from traded in vehicles. Supervise inspections performed by MSI Inspectors; partake on test drives; check vehicle maintenance records and examining service schedules. Diligently attending to New Car Sales Managers and techs in Prep Checks and PDI’s, examine vehicles and sign Quality Control Inspections documentation before allowing vehicles for customer test drives and Showroom.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions, including deductibles. Develop estimates by costing materials, supplies, and labor; helping in the profitability of the sold vehicle.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Responsible for accurate accessory installation purchased at the delivery of the vehicle.
• Maintain automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Adapt easily to constant changes in a fast paced department.

General manager

Confidential

Responsibilities:

• Managing store, staff and customer relations.
• Responsible for customer claims / service, store logistics and sales.
• Report to District Manager on a daily basis regarding store budget, performance and goals.
• Joined the company as an Assistant Manager and based on performance and competency performing duties and excelling goals, as well as, great customer service and management reviews, was promoted 6 ½ months later to Store Manager. Excelled budgets, exceeded previous year's sales month after month, increased customer influx and boosted general service.
• The store consistently improved on a monthly rate between 24% - 39%. Increased profits by assessing, developing and managing company objectives.
• Trainer for new acquisitions in VA, NC and KY

general accountant/accounts controller

Confidential

Responsibilities:

• General Accounting, Cash Management, Taxation(SA), Reporting Documentation, Journal Entry Adjustments, Accounts Reconciliation, Monthly Closing of Books, Debtors and Creditors Control.
• Initiated the use of company credit cards and opened accounts to create credit rating of company.
• This venture resulted in positive credit reviews of the company increasing its credibility in the export market.
• Human Resources Duties: Staff Payroll and Management, Interviewing and Recruiting of Staff, Payroll, Revised and conducted update on all staff internal personal data, developed and concluded plan to revise all staff policies, including Medical Health Insurance, Benefits and Compensation, Retirement Plan and liaised with Manpower SA, when required.
• Reported to foreign parent holding company in Europe, at Financial Director's level.
• Software used: Pastel Accounting and Pastel Payroll