QUALIFICATIONS SUMMARY:
Results-oriented program manager with more than 10 years of experience managing complex business projects in finance, insurance, retail, manufacturing and telecom environments (including Accenture and AT&T Bell Laboratories).

Proven ability to identify key issues, offer solutions, communicate on multiple levels and implement plans with contingencies to support both business and technology constraints.

Demonstrated ability to establish strong relationships with vendors, customer leadership teams, and staff

Well-developed problem solving, decision-making, and negotiation skills.

INDUSTRY SECTORS:
Finance (Equity and Fixed Income Securities, Credit, Billing, Recovery and Leasing), Insurance, (Property & Casualty, Commercial), Government, (State, Federal and Regulatory), Telecom, Retail, Manufacturing/Distribution, (Pharmaceutical, Chemical), Market Research and Real Estate.

EXPERIENCE SUMMARY:
Confidential Glendale AZ. 2011 - Present:
Senior PMO Project Manager
PCI 2.0 Compliance Program for all infrastructure configurable items including multiple OS Platforms, desktop, databases, data warehouses, networking; cloud computing, external vendor SOW, BCP/DR, (disaster recovery), CMDB, SDLC, service delivery procedural enhancements, PII considerations.

Environment: Multiple projects, CIS Standards, Mainframe, AIX, Sun, HP Unix, Windows Servers, Client/Server, Oracle, SQLServer, DB2, MS Project 2007, SharePoint, Service Now, Maximo, Tatum, Waterfall Methodology.

Confidential, Charlotte NC. 2010 - 2011
Senior PMO Project Manager
Systems conversion from Sungard Phase Three to Broadridge Financial Systems: Replacement of fixed income and equity trade processing, front/middle office, settlement/back office, regulatory and operational reporting functionality. Project divided into nine projects with more than fifty functional areas. As-Is and To-Be flows with system enhancements. Working with PWC, Price Waterhouse Coopers, to implement Corporate PMO. Multiple Wells Fargo Business Entities: WFS - Securities LLC, Institutional Securities, Securities Asia, Bank NA, Securities International LTD, Grand Cayman, Wachovia Risk Services Inc. and Wells Fargo Advisors. Nine Wells Fargo PMs and fifteen Broadridge SME Leads on-site.

Environment: Mainframe, Client/Server, Windows, 3270 Emulation, MQ Series, Web Services, Oracle, SWIFT Electronic Business Messaging, Enterprise Service Bus, Real-time Database with global intranet access, MS Project 2003/7, SharePoint, Waterfall Methodology

Confidential, Glendale AZ. 2008 - 2010:
Senior Project Manager
Program Management of enterprise business continuity, disaster recovery, (BC/DR) and pandemic planning, testing and deployment. Average weekly revenue stream of 4.6 million. Cost/Benefit Analysis. Multiple RFPs, external vendors and consultants. Data Center Consolidation.

Revenue increase of 31.5 million with program management for rate structure and increase change across 30+ applications with large support staff, matrix and offshore, including customer web access, call center support, insurance quotations, customer relationship and lead management, producer compensation, enterprise data warehouse, and PeopleSoft General Ledger. Migration of maintenance team and PMO as a Coach/Mentor/Champion to Scrum from Prince2 and iterative, (RUP), with Lean Process Improvement.

Program management, (early and under budget), for middleware and infrastructure POC using Agile/Scrum. Upgrade of Websphere, (WBI/ICS to WPS), planned migration of several applications using the Insurance Application Architecture, (IAA). Vendor price negotiation. Initial discussion on disaster recovery. Alignment with Payment Card Industry, (PCI), security requirements. Concurrently, RFP through deployment of Fair Isaac Blaze Advisor, with performance analysis for multiple platforms and configurations. PCI Compliance.

Project management for feasibility of initial architecture/infrastructure to support automated insurance underwriting with decision engine processing including web based underwriting, and workflow.

Environment: HP Unix, Windows, VMWare, Z/OS, SOA, .NET, JAVA, BPM, BPEL, CVS, Clear Case, Maximo, MQ Series, Web Services, Oracle, Infrastructure, Enterprise Service Bus, HP Open View, MOPS/MSP2007, Primavera. Regulatory, (DOI), Support. Iterative methodology. Multiple releases.

Confidential, Des Moines IA. 2007- 2008:
Project Manager
Program management with planning and installation of Income Maintenance Call Center for the entire state. Business process analysis of existing Income Maintenance, (TANF, Food Assistance, etc.), Medicare, (Title XIX), and Child Foster Care in preparation for the call center. Systems analysis/engineering for all aspects including staffing, training, facilities, vendor assessment, disaster recovery/ business continuity, equipment for deployment. Interactions with other State Agencies.

Planning for, assessment and movement of a data center including infrastructure support and business continuity. Enterprise Application Integration, (EAI), Background Check System from systems analysis through architecture, (Web Services, SOA), and deployment. Project Management Office, (PMO).

Environment: Mainframe CICS/VSAM, Cobol, MS SQL Server, MS Visual Studio, .Net, SharePoint, All Clear, IGrafx, Siemens, Cisco, Nortel, VOIP, IP-PBX, ACD, IVR, RFB, RFP, ISDN/T1, Frame Relay, Fiber/Ethernet, interaction with multiple vendors and internal organizations, waterfall coach..

Confidential, Hamilton Square NJ, 2007:
Senior Consulting Manager
Review of existing systems and processes. Provided business strategies including offshore outsourcing and recommendations for internet architecture with backup/recovery capabilities. Product evaluation for development and production platforms, CMS Suites and supporting software. Operations cost savings. As a result of this work the business value increased 300%.

Environment: Linux, (Fedora, Ubuntu), Mac OSX, Windows XP, Apache, Tomcat, Java, JSP, MySQL, PHP, Drupal, OpenCMS, Adobe Creative Suite with Dreamweaver.

Confidential, Richmond VA. 2006 - 2007:
Project Manager
Modifications to General Ledger & Building Management Data-Marts, two of ten. Migration of 4 database vendor applications with metric scorecards using Agile Methodology, (Scrum). Migration of 12 proprietary database applications to a new platform. Merger of COBITS/SOX Controls with Proprietary System Development Methodology and PMO. Matrix and offshore staff and multiple vendors.

Environnent: Oracle, MS SQL Server, .NET, MS Access, Ab Initio, HP Service Desk

Confidential, Savannah GA. 2005 - 2006:
Director of Business Systems and Compliance
Alignment of Infrastructure, Business Systems and Processes to support emergence from bankruptcy and new product line releases. Business Continuity Planning with Disaster Recovery. Program management for migration of credit decision engine with risk assessment and remediation. Migration of billing, collections and general customer correspondence to new vendors. Work flow and processing enhancements in credit collections, systems development, and customer service. Credit policy compliance; FCRA etc.

Environment: JD Edwards, DB2, IBM AS400/eSeries, MS-Project, MSEPM/Share Point, RPG/ILE, VOIP, SAS, waterfall methodology.

Confidential, Richmond VA. 2003 - 2005:
Project Manager
Program management for financial marketing campaigns and products with multiple concurrent projects, 3 Year NPV of 20+ Million. Process improvements for several internal business processes, software development methodology and technical resource management enhancements. Capital Budget and platform upgrades to OS, DBMS & Operating Hardware. Business case for multiple business units and back office operations. PMO interface.

Environment: Agile/Waterfall Methodologies, Windows, Visio, Rational Products, MS-Office, MS-Project, Project One, JAD, Oracle, Brio/Microstrategy, Lean-/Six-Sigma, Java/COBOL, SUN/HP UNIX, Regulatory Support

Confidential, Birmingham AL. 2002 - 2003:
Senior Consulting Manager
Process and system analysis of a market research firm. Reviewed operational requirements and provided recommendations for service delivery, configuration management, and testing. RFP for blade servers. Multi-dimensional modeling for migration of proprietary database.

Environment: SCO Unix/Linux/Windows, C/C++, Java, HTML, DB2, Data Warehousing, CTI.

Confidential, Mechanicsburg PA. 2001- 2002:
Senior Consultant
Coordination of engagements and vendor capability briefings. Evaluations and recommendations of methodologies, technologies, and practices; System Development Methodologies for Regional Contracting Centers, and Naval Safety Center, (distributed architecture). HR requirements and product selection for DOD-Wide Civilian Personnel System. Function Point training and tool development. Elearning across DOD. Project Management Guidelines. Senior management briefings. Organization representative for Egovernment Conferences in Washington, D.C.

Environment: MS-Project, Mil-Std 498, IEEE 12207, EDI/XML, Oracle, Linux, Windows, RUP/UML/Use Cases, Visio, Rational Products, JAD, COBOL, Visual Studio.

Advanta Leasing 2000 - 2001:
Senior Consulting Manager
Recovered the ECommerce initiative under Senior VP of IT at the request of the vendor. Facilitated requirement sessions for functional requirements, prioritized feature sets across separate iterations. Provided project plan, risk identification, mitigation, and change control. Improvements across the development organization, and business workflow. Multiple vendors. Project Management Handbooks.

Environment: RUP/UML, Solaris/Microsoft, FORTE/Visual Studio.

Advanta Leasing 1998 - 1999
Senior Project Manager/Consultant

Roche, Parsippany NJ: Coordination with European Headquarters for a global Data Warehouse, and OLAP with Oracle. Data analysis, modeling, reconciliation and administration of legacy and ERP data for all domestic locations. Business requirements and data standards compliance. Analysis of IDMS legacy data for migration to SAP. Multi-dimensional modeling and preliminary assessments for supplemental data mining products, (Essbase, Cognos).

Environment: HPUX, ORACLE, SAP, BW, ABAP.

Dupont, Wilmington DE: Created and implemented a work plan for the migration of more than 150 EDI Mappings under Mainframe MVS from a Sterling Translator to Harbinger, (Y2K compliant). Initiated process and testing standardization with metrics. Project completed early.

Environment: MVS/CICS, Windows.

Advanta Leasing New Jersey 1988 - 1999
Senior Project Manager/Consultant
Project Management for AT&T 800 services. Project consisted of 400 transactions, 276 programs, and 40 databases across 3 concurrent MVS environments. Monthly releases. Quarterly disaster recovery exercises.

Environment: VS/UNIX, IMS DB/DC, VSAM, COBOL/C, PLI, 360-Assembler.

Business Process Reengineering of Sales and Customer Service Contact Systems using OOA/OOD, RUP, Use Cases. Consolidation of several Customer Support Databases. Coordination of Direct Billing Requirements across Customer Service Systems. Requirements for eleven additional support systems and forty-four change requests.

Environment: MVS/UNIX, ORACLE, SQL/COBOL/C.

Organizational requirements for a Professional Services Organization to support a CTI Contact Center and HP Customer Contact Middleware. RFP for vendor sub-contracting. Competitive analysis of similar products. Requirements and functional specifications for feasibility of major features. Department representative for internal presentations.

Environment: HPUX/Windows NT, ORACLE, C, BX.25, TCP/IP.

eCommerce, (EDI), Telecom Direct Billing, Ordering, and Payments. System/Functional requirements, specifications and development. Consultations on EDI for mainframe, UNIX, and PC platforms. UNIX System Administration. Environment: MVS, Amdahl UNIX, Win9x, Informix, SQL/C/C++.

Environment: MVS/UNIX, IMS DB/DC, VSAM, COBOL/C, PLI, 360-Assembler.

EDUCATION:

MBA
MS Information Science

CERTIFICATIONS:
Project Management:

SUPPLEMENTAL:
ITIL V3 Foundation, Confidential Team Leader, Six-Sigma,
DOD Secret Security Clearance (Inactive)