Deputy Program Manager Resume Washington, DC - Hire IT People

SUMMARY

Successful leader and Project Management Professional with 15+ years of experience driving business results within information technology industry. Expertise in Portfolio/Program/Project Management, Delivery Management and executing complex projects throughout the SDLC using Waterfall and Agile Development methodologies. Strong business acumen with proven leadership skills in managing teams in both private and public sector.

TECHNICAL SKILLS

Software: Microsoft Windows 7/XP/Vista, Microsoft (MS) Office Suite Outlook, Word, Excel, PowerPoint, MS Project, MS Visio, MS Sharepoint, Lotus Notes, Tableau, ClearQuest, Rational JAZZ, ServiceNow, Adobe Professional, Salesforce

Other: Conversational Japanese, Technical Writing, Business Analytics, Ability to travel

PROFESSIONAL EXPERIENCE

Deputy Program Manager

Confidential, Washington, DC

Responsibilities:

Maintained CMMI compliant, ITIL conforming processes for Change, Configuration, Release, Test and Problem Management, SDLC, and Quality Assurance. Developed policies, processes, procedures and plans to control and monitor ITS’ entire portfolio including software, databases, network, servers, storage devices, and appliances.
Oversaw several projects from initiation to execution with specific attention to strict management of scope and schedule. Used MS Project (Single User and Enterprise Version) to manage timelines, maintain project plans, and coordinate resources. Produced metrics reports and other contract deliverables. Created and delivered presentations for stakeholders including senior management.
In addition to oversight and management of the various functional areas and projects, led the implementation of new software implementation for a change management tool and a problem management tool. These implementations involved managing projects through each of the stage of the SDLC: planning and requirement gathering, design, development, tracking change requests, testing (including user acceptance testing), production implementation and post implementation review. Managed software projects using both waterfall and agile development methodologies.

Summer Business Associate

Confidential, Atlanta, GA

Responsibilities:

Developed an international expansion plan for niche SAP consulting firm. Conducted market research and served as the primary point of contact for the client, responsible for developing relationships with key stakeholders in each of the target European markets for solicitation of business requirements.
Documented business processes for communication with technical teams. Documented business requirements for technical team implementation. Responsible for project development, status reporting, deliverables, and team cohesiveness.

Account Executive/Project Manager

Confidential, Atlanta GA

Responsibilities:

Successfully allocated $1.5M in project costs for planning and pre - execution of a basketball promotion tour for major client in the Food Services Industry. Established relationships with key media contacts to coordinate PR/Media buys in local and national media which included leveraging traditional and social media.

Executive Administrative Assistant

Confidential, Atlanta, GA

Responsibilities:

Responsible for managing administrative support for the Southeast Region of Ricoh Business Solutions (RBS). Provide general and specialized administrative support and managed assignments of increasing complexity during nationwide restructuring of RBS due to merger of Lanier Worldwide and Confidential Corp. Confidante of the executive team as the plans were developed and implemented.
Lead cross department work to support customers, coordinating responses to customer complaints and providing resources to personnel in sales and operations. Managed operational budget for headquarters and assured reduction in general & administrative expenses.

Senior Administrative Assistant

Confidential, Atlanta, GA

Responsibilities:

Hired into an administrative support role but quickly demonstrated ability to function as a project leader and technical analyst.
Provided project and administrative support to a team of information technology analysts; initiated new procedure for fielding service calls and deploying technicians. Served as coordinator between the Confidential and Department of Information Technology for installation and management of software and hardware for all city departments.
Delivered technical support and training in use of software and hardware to the staff of the Confidential (over 200 employees). Created, modified, and maintained databases for financial systems.

Fellow/Assistant Language Teacher

Confidential

Responsibilities:

Became leader among the program participants, developing curricula and team teaching tools, interacting with governmental and educational officials, presenting workshops, editing electronic newsletter, and administering focus groups to address program deficiencies.
Mastered spoken Japanese

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Deputy Program Manager Resume

Washington, DC

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