SUMMARY

• I am a seasoned IT professional seeking remote or onsite positions with relocation package as a Vice President of Operations or as a Director of Technology Operations supporting Cloud SaaS infrastructure. I have 16 plus years of technology experience in the many areas of systems operations, data center infrastructure with PMO, and cloud operations. I have worked running my own business as a CTO and Senior Consultant of technology for Primero Networks LLC (IRS#56 - 2514145 / NJ Business #115158) for the past 11 years (2005 est.). I increased consulting business hours and obtained a unique government certification from the Department of Veterans Affairs as a Service Disabled Veteran Owned Small Business (SDVOSB) in 2012 to do business for set aside veteran owned small businesses. Recently, Primero Networks LLC was recertified for two additional years as a SDVOSB by the Department of Veteran’s Affairs.
• My skills can support and manage technologies in the areas of cloud (AWS, Azure, SoftLayer, Heroku, DigitalOcean), IoT - Internet of Things, security with cloud, cloud SaaS operations, service & product delivery, or managing a PMO. My technical projects have consisted in distributed systems with security data prevention, IT operations, cloud architecture (PaaS, IaaS, SaaS) migrations with security, and data center infrastructure build-outs including co-locations, SAP ECC (ERP) SD v7/HR/FI/CO/CRM/SAP DB HANA, SAP HANA 1 (AWS), SAP cloud for travel, server automation, application migrations, NOC & SOC systems engineering, Salesforce.com CRM with Cloud, and Office365 migrations. I am familiar with WAN/LAN topology covering hardware, networks and open systems. I am a certified CloudMaster by NCTA and NJIT.Edu and have worked in AWS, IBM SoftLayer, DigitaOcean, and Heroku Paas / IaaS environments.
• I am detailed-oriented senior level professional with intensive experience in keeping focus on the big picture by being an excellent negotiator, extensive business development, vendor management & procurement experience. Able to deliver different type of projects managing time and Scope Creeps, influencing cultural changes and achieving long and short-term goals. Served six years as a U.S. Marine receiving an honorable discharge earning two Combat Action Ribbons and other awards, a US Citizen fluent in English, Spanish, minor in French, and currently learning Russian/Ukrainian.

PROFESSIONAL EXPERIENCE

Confidential, RTP, NC

Program Director / Cloud Technical Operations

• Executive Management Responsibilities: 12Mil project: Senior member of the executive team reporting to two Vice-Presidents and one General Manager of Confidential Analytics division. Used my expertise as a certified CloudMaster with knowledge in Cloud Operations, Infrastructure, and Technology.
• Tasked to build a global 24 x 7 cloud Devops engineering team in an effort to support IBM’s global cloud SaaS applications services consisting of 5,600 servers within the SoftLayer PaaS / IaaS infrastructure and 1.5 million customers. I am both executive managerial and a technical hands-on director responsible for the overall build-out of a three global SaaS Devops operations, RTP, Ireland, and Bangalore with 25 direct reports. Served as an advisor to senior executives for best practices to reduce SWATs and or TBs.
• Worked with procurement and vendor management, financial approvals, financial reviews, used IBM BOND to order equipment, met with recruiting firms, interviewed consultants, hire and fire personnel, RFQs, RFPs, SOW review of contracts, developed KPIs for metrics and network /, build web portal Wiki for the group for training and references, provided feedback of networking tools such as NewRelic, Dynatrace / Gomez, PagerDuty, IBM APM internal tools, Synthetics, performed business cases, artifacts, runbooks, change management CAB, ITIL, playbooks, portal dashboards, and benchmarking analysis.
• Responsible for 23 global Devops engineers, 3 HR regional people’s managers, with an additional projected global growth of 32 Devops cloud engineers. Worked with facilities to allocate space for 60 projected personnel in the RTP area, ordered new hardware equipment and systems for engineers, approved all USAM access of terminals secured within SoftLayer.
• I processed all visas invitation letters for US Immigration. Hired USA based consultants from numerous 3 rd party consultant companies based in within the RTP, NC. Staff of 11 in the USA, 7 in India, and 5 in Ireland.
• Technical Responsibilities : Monitored a cross-functional area effort to architect and build the IBM Confidential experience supporting many services a customer can purchase in a bundle. The Experience is composed of operational, infrastructure and marketing components.
• Analyzed complex systems to build the IBM Confidential components to throttle, manage and report on third party access to the Cloud APIs. Administered various systems to enable Activity Streams in the IBM Confidential .
• Gathered requirements, reviewed security with experts, and participated with a global team to execute the delivery plan .
• Worked with a team to deliver an IBM Verse (cloud email) offering, which integrates IBM Confidential with the Cloud broker, sample application, documentation, and customized release details.
• Researched and analyzed various DB2 databases to include LLN Glider, SC4SB Runbooks, WDP Situations, and Social Business Inventory for further changes on various systems
• Recommended the effort to build the IBM Confidential Experience around the website, engagement on StackOverflow, Hola for financial, Ven Pay, and evangelized the use of IBM technology to rapidly enable developers with IBM Services for automation using Jenkins, Chef, Puppet, and Python scripting for other projects for alerting via emails. Raised application defects using Rational Team Concert (RTC).
• Provided consistent and effective technical support to Redhat 6.0, F5 LTMs load balancing network users, WebSphere servers, Vyattas firewalls, TFIM, VMWare NSX with IBM’s SoftLayer PaaS environment.
• Gained excellent technical knowledge of system applications such as virtual F5 Networks, New Relic, Softlayer, Gomez, PagerDuty, Websphere, and DB2 databases to maintain 100% connectivity to outside customers while maneuvering within Sotlayer owned by IBM as a IaaS/PaaS for all SaaS services.

Confidential, JERICHO, LONG ISLAND

Sr. SAP / ECC Technical Consultant

• 15.800Mil project: Served as both technical and functional Sr. Project / Business Analyst and responsible for a 12.2-million-dollar initiative for SAP ECC SD v7module, a 2-million-dollar Cloud AWS migration, an 800k Salesforce implementation, and roll out of MS Office 365. Developed a core team of 19 internal employees to tackle all projects, oversaw a 3 rd party vendor and their senior level engineers to develop SAP SD modules for billing & invoicing, finance & pricing, sales & distribution, collections, to be implemented for warehousing operations across the USA.
• Managed the development business processes from the As-Is to the To-Be New World concept & design including business and personnel change management. Worked with the internal HR department and a 3 rd party business strategic company and engineers developing a RACI chart.
• Developed security access or role based access controls (RBAC) framework for all modules of SAP SD, Salesforce.com CRM with cloud for 250 internal users, AWS security for users and groups. Scrum agile software development framework used to manage the core team for the delivery of two GUI interface applications (JACK & JILL) for calculating and data extraction during the SAP UAT phase using HP QC QA application tool to check for defects.
• Used a PMBOK methodology for kick-offs, scope, milestones, kpi’s, wbs, sow, risk, CPM, resource, review of high level functional designs and signed-offs, dashboards, bi-weekly status for all core teams involved.
• Used HP-QC for UAT phase to test scripts for SAP, build business test cases, security access ACLs, ABAP debugger, workflows from as-is to the to-be new world. Used MS Project, SharePoint, Google Docs, JIRA, Salesforce CRM. Maintained regression testing, metrics, and defect information. Prepared ERP SAP to run in parallel to customer’s Legacy EDI system. Worked with MDM testing and resolving Idocs errors.
• Architected an ERP Migration, Salesforce.com, SAP HANA 1 AWS, SAP Cloud for Travel, and Office365 Migration. Responsible for aligning SAP ECC SD module migrations for 850 external customers upon renewal of yearly contracts.
• Architected a Hybrid Cloud platform using AWS EC2 including the migration of internal applications (45) including SAP SD using HANA 1 while provisioning 250 servers / instances using Chef and Puppet. Servers provisioned in Ubuntu, Linux, and Windows O/S. Used Oracle VM VirtualBox and Eclipse Indigo Console. Migrated 400 USA users to Office365.
• Reported to the Director of IT, USA CEO, and Canadian Steering Committee.

Confidential, NUTLEY, NJ

Technical Web Hosting & Technical Project Manager - Consultant

• 8Mil project: Responsible for technical project management of all ISP Data Center Colo (DR) for web hosting, engineering and auditing of a new implementation and migration of ITSM Remedy following an ITIL framework for IT Operations consisting of Incident, Problem, Change Release, Capacity, Configuration, and Service Desk Management SL1-SL3.
• Audited BT Radianz ISP (Data Center Colo / DR) for web hosting applications, servers, and senior engineers supporting numerous financial clients (Bridgewater and Associates, Reuters, and Bloomberg).
• Initiative was part of an internal IT audit failure that needed to be addressed as part of BT’s IT Operations transparency (BTSEC / ISO/ IEC / 27001:2005, SOX/SEC/FDA/FCC) for all servers (UNIX, Wintel, SAN, DBA, NOC, Storage, DR, and Networking).
• Investigated and developed new role based access controls (RBAC) framework for all modules of ITIL modules to impact new business processes for all external customers that the ISP managed including access control list (ACLs), single sign-ons, passwords, and system engineering access.
• Reported to the Facility IT Director.

Confidential, NYC, NY

Associate Director - Consultant

• 8Mil project: Responsible for technical engineering of distributed systems including projects for IT Operations using an ITIL framework consisting of Incident, Problem, Change Release, Capacity, Configuration, and Service Desk Management SL1-SL3.
• Responsible for Change, Incident, and Problem Management to improved new CABs, new business processes upon impact, and escalations. Reviewed, rejected, or approved global changes to Novartis’ Pharmaceutical infrastructure to be in HIPPA / SOX compliance.
• Developed: technical processes to avoid data security exposures, alerts via IAX servers, high level processes to be used with IBM during server provisioning.
• Project managed using PMBok PMI methodology and used MS Project, SharePoint, Remedy, Eclipse portfolio tool, and coordinated all change management.
• In charge of vendor management for IBM and Deloitte-Touche to implement a functional service improvement (SIP) security processes and operations process to be in HIPPA compliance.
• Reported to the CIO and Senior IT Director.

Confidential, PRINCETON, NJ

Global Change Manager - Consultant

• 879Mil project award: Managed IT operations for Incident, Problem, Change Release, Capacity, Configuration, and Service Desk Management SL1-SL3. Reviewed, approved, or rejected all global changes under FDA 21CFR Part 11 to be in compliance for IT projects, moves, data centers, new installs, break/fix (USA and Global vendors) for Novartis Pharmaceutical’s infrastructure consisting of SL1- SL3, NOC, and SOC.
• Oversaw and reviewed global projects by BT’s PMO, network engineers, network security engineers, business analyst onsite or remote and 3 rd party vendors to meet OLS, SLAs compliance processes.
• Initiated bi-weekly CAB and emergency reviews for EU, LATAM, APAC for all WAN / LAN technical transformations, IPT, data center relocations, server migrations (NDIQ / IQOQ / PQ compliance).
• Documentation stored in an eQMS (FDA and Novartis web portal system for quality and document management) mandated by FDA 21CFR security audit.
• Focused on PMBOK & ITIL methodologies using ITSM / Remedy to manage capacity, incident, problem, configuration, asset, and change management.
• Reported to the Facility Director.

Confidential, NYC, NY

Senior Technical SAN Project Manager- Consultant

• 8Mil project: Responsible for NYC and metro are of customer’s project by HDS and external vendors for SAN products within the NYC metro area. Coordinated those projects with principle consultants, senior engineers, and sales to develop and action plan for a SOW, EBS, Risks (GRC) for HDS and customers, Gantt charting, RACI, CPM, financial updates as to consulting hours, resources, execution, and conclusion of projects using a PMBoK methodology.
• Responsible for server migration projects, SAN migrations, product / application implementations. Notified groups by using Salesforce.com for leads and project statuses. Used ITIL Remedy operations and Salesforce.com for the business and marketing groups.
• Managed all projects with MS Project, SharePoint, ChangePoint and scheduled client’s times with the Change Advisory Board (CAB) for change management.
• Reported to the Director of PMO.

Confidential, PRICENTON, NJ

Global Manager for Technical Writing - Consultant

• 879Mil project: Responsible for a global technical writing manual worth 878 million dollars for a 9-year IT operations contract for Novartis Confidential . Followed the FDA 21 CFR Part 11 a federal mandated governance policy standard for technology operations. Technical writing part for ITIL framework modules (Incident, Problem, Change Release, Capacity, Configuration, and Service Desk Management SL1-SL3).
• High level definition processes for WAN/LAN using BT’s MPLS, NOC, SOC, SL1 - SL3 engineers to troubleshoot any IT operational incidents, ticketing, and exceptions. Introduced an ITIL ITSM Remedy compliance based tool for transparency to be used for LAN technical transformation (IBM to BT MPLS).
• Define in technical writing the process for a global system migration or decommissioning to follow a NDIQ / IQOQ / PQ methodology while developing an eQMS (electronic quality management system) in order to maintain documents for FDA access.
• Reported to the CCO.

Confidential, NYC

Senior Infrastructure Project Manager - Consultant

• 15Mil project: Responsible for project management under SOX/SEC compliance building-out two multi-million-dollar data center effort and one collocation at Sungard and Internap. Dealt with 3rd party vendors, resources, financials matrix, and hardware purchases. Designed in VISIO data center diagrams, cabling, ladders, AC, PDU, server locations, electrical kw infrastructure.
• Controlled project using PMBOK methodology and Salesforce for ticketing to manage projects from inception to completion. Followed ITIL and PMBOK methodologies.
• Supported the business owners for migrating and staging of Confidential ’s financial applications and servers for Millennium ATS (Alternative Trading Systems), Fusion OMS, and Euro Millennium. Worked with development and QA teams following their SDLC methodology for QA, staging, and release applications into the hosting data centers. RFPs and RFQs from 3 rd party vendors to purchase equipment for all WAN/LAN remediation projects.
• Decommissioned an EMC SAN array, migrated a NetApp (NAS) array, migrated an Exchange server to a new data center environment installing a new XIV (IBAM SAN array) and implemented a new Egenera server appliance.
• Reported to the CIO, Director of Data Centers, and VP of Operations.

Confidential, NYC, NJ

Director of Data Centers and Networks - Consultant

• 14Mil project: Managed 4 senior managers, 35 IT personnel (LA, NYC, and NJ) which reported to me, and 9 IT groups. Daily high level executive operational meetings with CIO regarding daily functions of 9 related IT groups that I assumed responsibility; NOC, SOC, Wintel, UNIX/SAN, DBA/Oracle, Exchange Email & Messaging, Service Desk, BA/PMO. Raised and reviewed tickets using ITSM Remedy.
• Responsible for developing a new PMO initiative, data center move, data center build-out, procurement & vendor management. In charge of three 25-million-dollar data centers, operations & networks. Additional responsibilities consisted of IT auditing for SOX/SEX/FCC servers within the data center.
• Managed the implementation of Pilat Media’s software Integrated Broadcast Management System (IBMS) two versions for the Sales, Traffic, Finance departments and Content module for programming, Copy, Promotion, Traffic and Finance departments using SLDC and UAT testing.
• Reported to the CIO.

Confidential, NYC

Senior Data Center Engineer - Consultant

• 30Mil project: Supported daily data center projects for operations (Sungard, NJ, Whippany, NJ, 200 Park Ave, and NYC), facilities, storage arrays, and DR colos. Mid-management meetings with Sungard concerning data center / power issues or incidents. Maintained logs for internal IT auditors to be in compliance for SOX/SEC and trained bi-yearly on governance of SOX/SEC and insider trading.
• Trained 20 IT personnel from a 3 rd party vendor, worked with multiple groups to support the banks infrastructure and integrity. Assigned work to union electricians, control access to data center and monitored hardware and infrastructure with Aperture. Release and configured Aperture for global usage. Worked in a 24 x7 NOC operations environment & SAN Backups / Veritas Net-backups, Asset management, and prepared IT audit reports in Remedy and web portal Excel spreadsheets.
• Reported to the Director of Data Centers.

Confidential, PENNINGTON, NJ

Systems Engineer - Consultant

• Data Center & NOC Systems Engineer working in a 24X7 global enterprise environment mandated and regulated by the FDA 21CFR Part 11 compliance. Managed all web portal applications, DR, Storage Arrays, Documentum R&D content publishing platform using WebTop and monitored SNMP agents for all assets including SAP CRM/FI CO/HR servers.
• Supported hardware/applications using SNMP tools, ITSM/Remedy ticketing, VERITAS Net-backups, Wintel, UNIX Solaris, Tapes, HP OVO and EMC storage arrays .

Confidential, RARITAN, NJ

Systems Engineer - Consultant

• Handled Incident & Problem Management and developed RCAs for NOC operations in HP UX environment mandated and regulated by FDA 21CFR Part 11 compliance. Managed all web portal applications, Documentum for internal R&D content publishing platform using WebTop. Used Remedy ticketing to raise escalation and outages / incidents.
• Worked in a 24x7 NOC environment and monitored network security alerts, monitored global hardware and web-based applications, batch files using SNMP tools (HP OVO, SMARTS), Veritas Net-backup, reviewer of Incidents / Problem Management for RCA.

Confidential, BRONX, NJ

LAN Project Manager - Consultant

• Followed a PMBOK methodology for controlling the projects and maintained an audit documentation using Remedy ticketing . Worked with approx. 10 consultants to roll-out and implement McKesson EPF, Care-Link, Horizon Patient Folder (web portal) / Medical Imaging / Lab, IDX, GE Centricity applications, CISL, Medical / Billing Group to comply with HIPPA governance, desktop O/S roll-outs, Citrix installs.
• Configured wireless laptops (IBM ThinkPad’s) at numerous nursing locations (CCU, ICCU) and doctor’s satellite locations re-image of O/S, remote control usage of desktops to configure and store folders.

Confidential, LYNDHURST, NJ

Systems Engineer - Consultant

• NOC Systems Engineer supporting a 24x7 environment monitoring global hardware & web-based applications using SNMP tools (HP OVO, SMARTS, Control-M/T/ S). Managed security access to all web portals applications, UNIX boxes and Wintel servers. Reported on all incidents / problems and resolved outages to maintain RCA and ETR solutions using ITSM/Remedy ticketing for all raised issues. Maintained SOX/SEC servers within the data center and troubleshoot those servers when needed or call the owners of those boxes.
• Monitored and assisted in the migrated a global financial application called GFIS with development team using their Waterfall methodology for delivering a global application.

Confidential, FORT LEE, NJ

LAN Help Desk - Consultant

• Worked on SL1-SL2 network issues, supported web applications & portals for DirecTV GUI, MCI WorldCom, and Enron. Monitored hardware performance of servers and applications. Conducted nightly batch transfer to clients, kept metrics, raised tickets, and escalated SL3 issues.

Confidential, NYC, NY

Business & Data Analyst - Consultant

• Technical writer for incidents maintaining raw data metrics of outages for the North East meeting SLAs or not meeting SLAs and converting raw data into metrics for the utilities commission via legal department for fines reviews of outages.
• Worked in regions that Verizon was trying to acquire long distance and local services in the northeast of the United States (land line and international access). Reported to Lead Manager.

Confidential, NEWARK, NJ

Business Systems Engineer - Consultant

• Worked with CLECs and ILECs on billing issues, application GUI setups, and emulation of users via remote control. Provided security access to new customers. Responded to outage incidents as per SLAs by notifying Confidential NOC. Raised tickets via Tivoli Management System. ping servers, customers, and monitored nodes via HP OpenView. Provided ETR, RCA for all problems and incidents for compliance to utilities commission. Reported to Lead Manager.

TECHNICAL SKILLS

• IBM Watson
• IoT (Internet of Things - IBM and Cisco relationship)
• Box
• CloudFactory
• IBM SameTime
• IBM Notes
• IBM SoftLayer PaaS
• IBM Verse
• IBM Toscana
• IBM Rational Team Concert (RTC)
• Dynatrace/Gomez
• New Relic
• New Relic Insights
• PagerDuty
• Data Center Operations Tier 3 & 4
• Cloud SaaS Operations
• AWS
• MS Azure
• Heroku
• DigitalOcean
• RackSpace
• Chef
• Puppet
• IDS/IPS (40 hours)
• SAN: EMC
• HDS
• TSM
• Netapps
• Netbackups
• BladeLogic Server & Administration 8.0v (40 hours)
• WebSPhere (WAS)
• WebLogic
• Web Methods
• IIS
• WebTrends
• virtual F5
• VMWare NSI
• Vyatta
• MS Project
• MS Visio
• MS Office 2010
• SharePoint
• ChangePoint
• MS Office365
• Primavera P6
• ITIL & ITSM Remedy (Incident
• Problem
• Change
• Capacity
• Release
• Configuration
• and Service Desk Management)
• SDLC Agile Scrum
• JIRA
• GreenHopper
• SalesForce.com (SFDC)
• Crystal Reporting
• C
• C++
• ASP
• CSS
• DHTML
• HTML
• XML
• PHP
• Visual Basic
• VBScript
• ADO.Net 2.0
• Capacity Planning: Shunra
• HP Capacity Advisor
• ITIL
• CA eHealth and Fluke VPM NetFlow
• Citrix MetaFrame
• O/S: UNIX
• HP UX
• AIX
• Linux
• Ubuntu
• HP-Quality Center (QC for UAT)
• HP Openview
• ERP ECC v7 SD Module
• Winshuttle for SAP
• SAP Cloud Travel