SUMMARY

• Confidential is a resourceful PMI® certified Project Management Professional (PMP), and Certified Scrum Master (CSM), with more than 10 years of management experience in the Information Technology (IT) industry. As a Program/Project Manager, Confidential has a solid background in planning, budgeting, resource management, and program oversight of high - profile projects. His significant program management experience has focused on implementation and quality delivery of IT solutions for federal clients in the areas of system integration, enterprise hybrid cloud architecture, software as a service (SAAS), object-oriented software development, web content management systems, records management, quality management, and relationship management with stakeholders.
• Confidential success is attributed to his ability to communicate effectively, deliver creative, problem-solving solutions, while promoting efficiency through application of industry proven methodologies; Lean Six Sigma (LSS), Agile Software Development Life Cycle (SDLC), Information Technology Infrastructure Library (ITIL), ISO-9001:2015 Quality Management (QMS), and Project Management Life Cycle (PMLC) that serve to enhance the quality of deliverables. This approach combined with a management by walking around (MBWA) style helps to promote his direct and concise communication skills.

TECHNICAL SKILLS

Hardware: Most office equipment, Microsoft Windows and Apple OS based computer systems and mobile devices

Software: Microsoft Office Outlook, Word, Excel, PowerPoint, SharePoint, Project, and Visio.

PROFESSIONAL EXPERIENCE

Confidential

Policy & Governance Group Manager

• Support implementation of the Confidential throughout the Confidential enterprise
• Responsible for managing a team of Subject Matter Experts (SME) delivering core Policy & Governance IT support services including Enterprise Architecture, Records Management, ISO-9001:2015 based Quality Management, Marketing and Communications, Policy, data analysis and reporting, governance board facilitation, and other as assigned activities as contractors to the Confidential;
• Provide Enterprise Program Management Office (ePMO) support across program areas including National Institute of Standards & Technology (NIST) Cybersecurity Framework, Federal Information Security Management Act (FISMA) information security controls, and periodic audits, as well as Federal Information Technology Acquisition Reform Act (FITARA) implementation planning with DOE and NNSA OCIO governance teams in collaboration with the Management and Operations (M&O) contractor managed labs & plants;
• Promote implementation of Control Objectives for Confidential based governance framework and oversight of NNSA major IT investments through policy updates and investment management processes;
• Responsible for analysis, management and validation of capital planning and investment control (CPIC) and Office of Management and Budget (OMB) issued PortfolioStat & TechStat data calls through each phase of the governance and project oversight process.

Confidential

Deputy Program Manager

• Responsible for managing the FITARA implementation effort in support of the Confidential, in coordination with DOE OCIO;
• Provide Enterprise Program Management Office (ePMO) support across program areas including Federal Information Security Management Act (FISMA) information security controls and periodic audits, as well as FITARA implementation planning with NNSA’s Management and Operations (M&O) labs;
• Promote governance and oversight of NNSAs major IT investments through policy updates and investment management processes;
• Responsible for analysis, management and validation of capital planning and investment control (CPIC) and Office of Management and Budget (OMB) issued PortfolioStat & TechStat data calls through each phase of the governance and project oversight process.

Confidential

Sr. Program Manager

• Lead customer support services and program management office activities, including but not limited to budgeting, service delivery coordination, knowledge management, and enterprise application modernization planning;
• Applied knowledge of resource planning and execution processes to support ACAP program planning, decision briefings, and progress assessment;
• Managed and supervised a cross-functional team of project managers, analyst, and facilitators addressing critical capability issues related to access to healthcare for Veteran’s with the VHA;
• Managed personnel morale and ensured appropriate skill mix across the shared services team;
• Prepared and delivered both oral and written communication to the highest levels of VHA and Evoke management;
• Built a cohesive relationship with the customer at a senior level in support of coordinated and synchronized efforts;
• Oversaw the development, analysis, and maintenance of the ACAP PMO Integrated Master Schedule (IMS)
• Applied a full range of program management strategies, methodologies, policies, and procedures to perform a wide range of clinic access and ambulatory scheduling management activities including governance and process improvement programs;
• Identified performance gaps (operational, policy, training, resources, etc.) and presented comprehensive solutions to help develop and implement repeatable, sustainable processes that increased operational efficiencies throughout 154 VA Medical Centers (VAMC);
• Produced briefings and reports as well as facilitated monthly portfolio review and change management boards (PRB), portfolio management reviews (PMR), and technical reviews in coordination with ACAP work unit leads.

Confidential

Governance Lead

• Responsible for oversight of major IT NNSA investments by applying proven project management methodologies including SDLC and PMLC
• Performed analysis, management and validation of capital planning and investment control (CPIC) and OMB PortfolioStat & TechStat data calls through each phase of the governance and project oversight process
• Reported directly to the OCIO as Project Management Subject Matter Expert in support of IT portfolio reviews, governance and oversight, including CPIC performance analysis, and periodic updates as defined by OMB in support of Exhibit 300 and Exhibit 53 data using eCPIC
• Participated in, and presented at, monthly NNSA executive briefings in review of the OCIO portfolio regarding oversight initiatives, budgeting, IT consolidation, hybrid cloud migration, cybersecurity initiatives, strategic planning, enterprise architecture reviews, and various agency directives as part of the policy & governance team
• Conducted research and facilitated the review of analytical data to ensure NNSA OCIO investments align with DOE-NNSA strategy and mission
• Developed and supported the NNSA IT Enterprise Portfolio Management Office (EPMO) model directive promoting a governance framework incorporating policy, IT consolidation efforts, best practices and lessons learned.

Confidential

Consultant

• Responsible for customer satisfaction as well as all deliverables for the new website design, usability study and site analysis for OMB Intranet redesign
• Delivered an intranet web redesign including wireframes, associated graphics and site map.

Confidential

Program Manager

• Oversight and coordination of all deliverables, resources, and budget associated with the development, design, maintenance, and operations of the Office of the Secretary for HHS (OS), POTUS and FLOTUS web sites (e.g., stopbullying.gov, healthcare.gov, letsmove.gov, and vaccines.gov)
• Provided leadership and promoted documentation of standardizing processes and reviews of technical documents
• Focused on quality by implementing formal training programs for developers and content managers, promoting peer review, 508 compliance and lessons learned meetings
• Participated in quarterly HHS enterprise IT council meetings to ensure effective communications with stakeholders, promote coordination with HHS Operating Divisions (OpDiv), as well as assessment and management of issues & risks
• Managed Helpdesk Tier 2 & 3 teams delivering 508 testing & remediation, usability review, testing & remediation (UX), web development (deploying technologies including but not limited to HTML, CSS, XML, and JavaScript), web content management, training, graphic design, and business analytics.

Confidential

Technical Lead

• Reviewed industry-leading web content management systems to support intranet requirements.
• Analyzed and documented requirements and features across industry-leading COTS and open source content management applications.
• Created and delivered a technical solution report detailing the approach, findings and AOA recommendation for implementation of SharePoint 2010.

Confidential

Project Manager

• The management of all deliverables, resources, and budget associated with the integration and implementation of the Percussion web content management system along with Confidential initiative (a firm fixed price, performance-based contract).
• Day-to-day project management and direction for Aquilent's technical and functional staff assigned to the project.
• Worked closely with OCC executive stakeholders, project management team, and technical staff to promote quality and effective project communications to reduce risk and associated issues utilizing proven project management methodologies and standards.
• Utilized SharePoint to maintain project documentation, files, user surveys and content collaboration.
• Managed this project applying SDLC, PMLC and ITIL practices; as a result, this project was key in Aquilent acquiring CMMI level 3 Certification.

Confidential

Director, Client Services

• Training & Document Management: As Project Manager for the FAA’s Acquisition Management System (AMS) Training project, he led a team responsible for the consolidation of training materials from various print and electronic media into two FAA specific custom training course modules. Also provided FAA subject matter experts to facilitate the training of FAA’s Contracting Officers Technical Representative, Managers, and Contracting Officers on how to utilize the FAA Acquisition Systems Tool set (FAST.faa.gov).
• Managed a five-year $4.2 million contract at the FAA William J. Hughes Technical Center/Data Center (TCDC); supporting a technical services team providing IBM Mainframe systems help desk (Tier 1 and 2) systems and applications support for web portal and records management systems.
• Served as Deputy Project Manager in support of Panacea’s contract with the Department of Labor, Employment Benefits Security Administration (EBSA) Public Disclosure Room and as Project Manager managing a Tier 2 helpdesk team supporting Wage and Hour Division.