SUMMARY:

• Seasoned technology professional with around 16 years of experience in customer engagement solutions in SAP, Salesfroce.com and business consulting .
• She has achieved rapid career progression from a sales executive to accomplished Application & solution Architect in SAP Techno - functional domain.
• Worked on multiple Green field SAP global implementation, Rollouts, upgrades and support assignments.
• Expert in leading projects using Agile and Waterfall methodology.
• She possesses rich experience in SAP SD, LE-Transportation, SCM-GATP and CRM Marketing, complex EDI interfaces, cloud solutions SFDC Service cloud.
• Worked as consultant, Solutions architect, Project Manager and have proven track record of building successful IT solutions across various Industries and sectors.
• Presently she is working as Program Manager, managing multiple projects under her portfolio, where she is responsible for, pre sales activities, account mining, project planning, resource allocation, managing stakeholders, process consulting, developing Integration architecture, coordination with cross team members to build right solution for customer.
• Possess deep industry insight, focused on driving business through process improvements, passion to learn unknown and a firm believer of innovation.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager/Salesforce Architect

Responsibilities:

• Conducted Workshops in Grand Rapids and Bucharest (Europe) and mapped business process maps in Visio for Salesforce design.
• Build Reports/Dashboards in Salesforce to measure identified KPI of this program
• Lightning Connect- External object integration/Email/Outlook to Case/ Accounts Management functionality in Salesforce
• Responsible for developing Project Plan, Resource plan, fulfillment, Estimations, Demand consolidations, client Negotiations and discussions
• Established Core Flex delivery Model at Confidential ’s for T&M Engagements and build Account Growth Strategies.
• Involved as Solutions Architect - Business Process consultants for Medium and Large size projects along with project management responsibilities. Won various deals within account -small and medium size Application Development Mgmt. projects ( worth 100 K to 2 Million USD) for Confidential
• In depth knowledge and expertise of Salesforce Integration with SAP via B2Bi or Net Weaver Gateway.

Project Manager

Confidential

Responsibilities:

• Ensured successful delivery from offshore considering aggressive deadlines and sprint’s showcase planned every two week
• Ensure offshore team member apprised of AGILE Methodology and tools like Rally used for story building for SAP SFDC Integration.
• Responsible for Demand Fulfillment and Resource onboarding. Also established Offshore delivery center in Bangalore and Hyderabad for Confidential
• Governance of Commercial activities and worked with Delivery Manager to manage Cost of Delivery and Fixed price projects efforts and RR/IR..
• Worked cohesively with Sales/Pre Sales to build solutions, proposals to tap new opportunities in Confidential .

Confidential

Solution Architect

Responsibilities:

• Led SD Forum Practice from Bangalore. Establish SAP TM (Transportation Management) community with in Deloitte.
• Program Manager for Confidential Trainings Programs organized for B-school hires in Bangalore Location.
• As SME contributed and participated in various pursuits (RFP) by Deloitte and was also associated with preparation of Pre -configured solution for the current assignment.
• Led testing efforts of Confidential pre-configured solution for Aerospace Industries.
• This testing encompassed MRO (Maintenance Overhaul and Repair Solution) and customer service (Third party services, Resource Related Billing) solutions.
• Led SAP Innovation quest event from Bangalore location.

Confidential

Functional Team Lead

Responsibilities:

• Led Offshore Process team during build phase. Leading and supporting Function Unit Testing and RUT ( Confidential unit testing) from offshore and from Singapore meeting critical project milestones.
• Managed team and Led testing of complicated B2B Inbound and Outbound EDI interfaces like EDI ASN, Sales Order acknowledgement, VMI ( vendor manage Inventory) enhancements and interfaces.
• Managed functional team at Singapore and ensured speedy defect resolutions during Integration testing. Coordinated this activity with US team to ensure 24/7 support to avoid any project delays and risk.
• Built excellent working relationship with the client in Singapore & U.S. Impart knowledge transfer to the client & counterparts & maintain highest level of client satisfaction.

Confidential

Solution Architect- Functional Team Lead

Responsibilities:

• Configured, Designed and implemented Logistics-Transportation ( Confidential ) and Billing solutions in SAP catering business requirements successfully.
• Led EDI functional & technical team. Designed and handled complex EDI interfaces like EDI 404 with Railways, EDI 810 (outbound invoices, EDI 856 ASN (Advance shipping notification).
• Led workshops & gathered client requirements for three different sub modules: SD-Order Management, Pricing and SD-Logistics & Transportation. Also conducted detailed knowledge sharing sessions for client to apprise them with Logistics Transportation functionalities.
• Led Offshore SD & LE Process team during blueprint phase and ensured risk can be avoided by keeping open communication between onsite & offshore. Coordinate & communicate with the other project teams to ensure the integration points are properly covered.
• Minimize risk by reducing Enhancements need and by offering standard SAP solution in the business process.
• Considering project timelines and objective of Oasis project, always supported and provided SAP standard solutions following SAP best practices to client to mitigate ambiguity and reduce potential risk.

Confidential

Sr. Consultant/Functional lead

Responsibilities:

• Involved in the designing and merging Master Data approach methodology for various locations where both Heritage and Confidential has presence. Got great exposure of SAP OGSD (Oil & Gas Secondary Downstream) module.
• Conducted process knowledge workshops & gather requirements to prepare for smooth merger. Documented gaps and enhancements, worked on cut-over activities and support during testing and go-live phases.