SUMMARY:

Detail oriented, reliable, accomplished telecomm project professional with a proven track record of success in every facet of project coordination. MBA. Excellent verbal and written communication with strong problem solving and organizational acumen. Effective leader who is eager to continuously develop process improvement.

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Project Coordinator

Responsibilities:

• Partnered with Project Managers to successfully provide customers with extraordinary results; budgeting and managing $1M plus per quarter
• Integral communication partner with both internal and external customers to drive change and ensure success
• Implementation team member for procurement of Confidential & Confidential direct turf program with Confidential
• Sustained monthly, quarterly and yearly financial forecasts ensuring that all revenue is appropriately allocated and collected Verizon 2015 $7.5M & 2016 $3.9M
• Provided, prepared and maintained project critical documents including purchase orders, vendor invoices, budgets, reports and trackers
• Participated in and lead when required deployment, construction and status calls with District Manager, PMs, Construction Managers, Real Estate, Account Executive, Structural Analysts and customers
• Trained new Project Coordinators as needed due to company growth and cross trained to ensure coverage Confidential all times for all customers as well as job shared when needed

Project Coordinator

Confidential

Responsibilities:

• Work jointly with Confidential Mgr. and Maintenance Process Supervisor to forecast, track and maintain repair & maintenance, $1.9M per year as well as sustaining budgets
• Managed Area wide jobs encompassing over $1M in cost each, reporting requirements to area and individual districts
• Trained new Project Coordinators as needed due to company growth and cross trained to ensure coverage Confidential all times for all customers as well as job shared when needed
• Worked in tandem with purchasing to develop new billing procedures for tower inspection vendors that is currently used nationwide
• Lead deployment calls with Field Techs, Confidential Mgr. and Maintenance Process Supervisor when necessary
• Managed Tower Modification / Construction Install jobs

Confidential, Clayton, MO

Service Specialist

Responsibilities:

• Liaison between customer and all Confidential divisions for sales, samples and account management functions
• Traveled to Confidential shoe shows in NYC and customer location in Toronto, CA for sales and service functions
• Processed 3rd party / 1st cost customer orders with partners in Far East manufacturing factories through SAP
• Processed domestic customer orders shipping from Sikeston, MO and Chino, CA warehouse facilities through SAP
• Utilized AS400 and Legacy software for warehouse shipping, routing and tracking
• Maintained constant communication with Far East partners

Service Specialist

Confidential

Responsibilities:

• Processed customer orders for Mid - Tier accounts such as DSW, TJ Maxx, Burlington Coat Factory, Ross Stores, etc.
• Provided problem solving and service support for 2 account directors and Naturalizer merchandising
• Travel to customer accounts for sales and new product line introductions
• SAP/AFS testing, authentication, implementation and go live start up team

Confidential, O’Fallon, MO

Customer Service / Parts Data Management

Responsibilities:

• Processed customer orders domestically and internationally
• Developed and maintained spreadsheet pricing databases integral to entire parts department
• Managed electronic media as well as organized, manipulated and took digital photography for corporate web site
• Point person for Confidential Canada parts and warranty orders
• International warehouse liaison

Confidential, Foley, MO

Director

Responsibilities:

• Managed facility including assistant director and 13 employees
• Brought Preschool from $12,000+ deficit to $14,000+ profit in 14 months
• Maintained enrollment and employment files, all HR functions including hiring, onboarding and termination
• Developed collection procedures for outstanding balances
• Reported to church board and daycare board attendance, income and expense records
• Supervised maintenance of facility including bidding out maintenance or repairs when necessary
• Interviewed and arranged tours for prospective enrollees

Confidential, St. Peters, MO

Sales CSR

Responsibilities:

• Maintained dealer and salesperson database
• Compiled information for custom orders
• Researched and requested art work and legal documentation
• Developed and maintained relationships with dealers via phone, fax, e - mail
• Obtained dealer verifications and approvals for all artwork and legal information
• Entered all Direct Embroidery and Screen Print orders into Fox Pro driven system

Confidential, Troy, MO

Customer Service Manager

Responsibilities:

• Compiled and organized orders and reports
• Developed tracking methods for costs and expenses
• Conducted daily production meetings to ensure customer delivery in a timely and accurate manner
• Instrumental in all aspects of order placement from completion of job ticket through production to billing
• Heavy MS Office use including Word, Excel, Publisher and Outlook

Confidential, Troy, MO

Graphic Design/Typesetter

Responsibilities:

• Processed orders through graphic design department
• Integral in all stages of production from concept through printing
• Heavy software usage including: Quark Xpress, Pagemaker, Illustrator, Photoshop, and the MS Office Suite
• Complete automated film processing through Confidential and Confidential Imagesetters
• Promoted to Customer Service Manager

Confidential, Addison, IL

Sales Director

Responsibilities:

• In - home, internet and personal sales of kitchen products
• Hired and developed team of sales consultants
• Developed programs and spoke Confidential meetings regarding training and products