SUMMARY:

Extensive provenleadership experience in the strategic planning,technical execution, and operational process establishment of global expansion, integration, and consolidation programs, engagesstaff to perform at their highest productivitylevels, and to support all cost containment initiatives. Confident, polished executive adept at helping IT earn due recognition by consistently delivering value.

AREAS OF EXPERTISE:

• Program Management
• Solutions Planning,
• Design& Execution
• Integration,
• Migration,
• Virtualization
• Process Design
• PMO Development & Leadership
• SLADevelopment & Management
• DevOps & Engineering
• Resource Management & Planning
• Data Center Migrations / Expansions
• Budgeting / Forecasting & Cost Control
• Vendor Management / Contract Negotiation
• Governance Coordination
• Continuous Improvement

TECHNICAL SKILLS:

Ecommerce: Oracle Commerce 11, Endeca,Coherence

Monitoring: NewRelic, mPulse, Catchpoint, HPE APM

Networking: Akamai, F5 Load Balancers Viprion, Cisco

InfoSecurity: Imperva WAF, BlueCoat Proxy, CheckPoint

Frameworks: ITIL, Agile / Scrum, SAFe, PMP, Waterfall

Database: Oracle 12c (Managed upgrades from 11g)

Data Forensics: Splunk>, SumoLogic, IBM Tealeaf

Automation: Urban Code, GitHub, Jenkins, Load Runner

Virtualization: VMware ESX Server 5.5, JDK 1.7.131

UNIX O/S: RHEL 7.3, Solaris 11.3, HPUX 11i, AIX 7.2

PROFESSIONAL EXPERIENCE:

Confidential - NJ

Present Manager, Technical Program and Change Management, eCommerce

Responsibilities:

• Manageproduction operations by ensuringavailability and performance for all websites, generating revenues of >$5B annually.
• Managed capacity expansion program of two data centers: 1 yr, $3.5M; expanded infrastructure increased sales by 400%.
• Delivered rollout to stores of customer-facing associate-driven kiosk inventory system, resulting in higher conversions.
• Defined and improved upon change management processesfor complex Oracle ATG Commerce 11hosteddata centers.
• Work directly with technical and business staff to implement strategic improvements to the web hosting environments.

Confidential - New York, NY

Director, Clinical Applications

Responsibilities:

• Led team of six senior technical analysts servicing over 20 mission critical,clinical applications utilized across the entire hospital.
• Developed & executed upgrade project for critical, highest revenue stream application - surgical scheduler (McKesson).
• Managed hospital-wide, big-bang launch & maintenance of Blood Transfusion Verification System, hardware and software.
• Consistently delivered improvements to optimize the healthcare providers’ experiences with clinical applications supported.

Confidential - Jersey City, NJ

Manager, Performance Testing & Engineering

Responsibilities:

• Direct report to Global Senior Vice President. Managedglobal QA team for follow-the-sun performance testing and engineering.
• Authored business proposals including cost metrics (full chargeback model) and truly “ran IT as a business”.
• Defined charter for Global Testing Center of Excellence, and proved the efficiency of the global shared-services model.
• Performed internal marketing of performance testing & engineering services; customer feedback resulted in

Confidential - Pennington, NJ

Vice President, Service Monitoring and Control

Responsibilities:

• Managed proactive monitoring of GWM client & account data integrity, & all applications used by Financial Advisors to access.
• Worked in lockstep with Development teams to ensure system stability following agile release train code deployments.
• Identified and corrected user behavior utilizing data forensics to improve the adoption rate of new front-end applications.
• Earned M.S. in Engineering: Technology Management (EMTM) from University of Pennsylvania, on-campus weekends.

Confidential - Jersey City, NJ

Manager, eBusiness Infrastructure

Responsibilities:

• Managedglobaltechnical staff to maintain optimal customer experience for 250+ global banking & credit card websites.
• Incident and Problem Management: directed Linux SysAdmins, Oracle DBAs, Middleware SMEs and Dev resources.
• Developed Global Disaster Recovery Testing Program, towards helping ensure global business continuity for portals.
• Earned Master’s Certificate in Information Technology Project Management from George Washington University.

Confidential- New York, NY

Director, Application Support

Responsibilities:

• Implemented automated incident detection and escalation for 150+ mission-critical web applications across all of McGraw-Hill.
• Supported B2B Ratings and S&P Index websites, which generated over $250M in annual sales revenues.
• Managed enterprise data center consolidation projects, resulting in cost savings in excess of $5M annually.
• Instituted service level management discipline with business website owners, with synthetic user metrics from APM tool.

Confidential, New York, NY

Manager, Production Control / Global Network Operations, Corporate Information Technology

Responsibilities:

• Managed diverse staff providing core IT services, including Corporate IT Change Management, Quality Assurance, Staging Lab / Lower Pre-Prod Environments, and Performance Analysis / Load Testing Services. Promoted from Project Manager to Manager.
• Facilitated real-time WAN/LAN monitoring & network management of 250 offices in 80 different countries globally.
• Managed successful global Y2K readiness of all core network devices: provided on-site, 24-hour testing and validation.
• Cisco Networking Academy Instructor, to New York City High School Teachers, in on-site facility; training at WVU.