SUMMARY:

• As a senior project/program manager with many years’ experience managing complex IT infrastructure projects in many industries; challenges were overcome by building teams on a local, national and global presence.
• With projects ranging from hundreds of thousands to tens of millions of dollars in both government and private industries; meeting stringent deadlines while controlling budgets amongst cross - functional teams helped clients meet their business objectives that brought more earnings or cost savings to their bottom line.

TECHNICAL SKILLS:

Software and tools used on this project included, but were not limited to: MS Office Suite; SharePoint Server; MS Project & Project Server; Primavera; COGNOS; Visio; Excel; Word; Power Point & Exchange Server; HIPAA 5010 X12; NCPDP D.0; IMRA; Google docs; PlantCML Patriot; Zetron IP Fire Station Alerting System; Word NICE Systems; Confidential Call Manager; Avaya Aura; vPurity™ VoIP Security; Fedora O/S; LINUX; STARCOM; Netware; GroupWise; Wireshark

PROFESSIONAL EXPERIENCE:

Confidential, Aurora, Illinois

Consultant

Responsibilities:

• Develop, post, review and award bids on RFP for 300 site migration Confidential Call Manager Ver. 7.x - 10.x
• Build bid review team and lead through State governance on Million dollar services contract Evaluate infrastructure needs, leverage team capabilities, assign resource and manage contractor team of 22 for statewide migration plan of multiple agencies and Agency Services departments
• Completing 18-month project in 8 months through efficient usage of scarce internal resources
• Align Agency needs with services delivered for aggressive migration through effective cross-functional team alignment
• Developed software package and scheduling to end user client for compatibility with new system

Confidential

Infrastructure Project Manager

Responsibilities:

• Spearheaded negotiations team with attorneys from the State, the Confidential and Sprint Nextel and governmental business leaders to provide a solution from a team approach for tower permit, construct usage, and Confidential licensing on owned and shared tenant sites
• Developed $9M dollar RFP, and award for integrator to assist in meeting Confidential Order for Rebanding over 16,000 mobile subscribers across the State with 151 radio base station sites
• Managed 1500 agencies for cost management for each vendor engaged with the project and its effect on each agencies’ operational efficiencies of First Responders
• Tracked and managed IP Ethernet to cell site conversion/connectivity for compliance management, cost control, and resource assignments
• Mobility application checks for system performance and ATP (acceptance test plan using RUP methodology) based on agreed-upon standards of deviation within cost metrics defined for testing phase of project

Confidential

Responsibilities:

• Three state territory for RFP development and posting and ISP awards for build out of networks to provide improved reliability and redundancy for client utility operations
• Infrastructure program management of dozens of smaller projects feeding into backhaul reliability with multiple vendor selection
• Build internal teams to manage project goals of defining and meeting business objectives for multiple divisions for Confidential migration to over 400 substations, 11 clusters and 3 main hubs

Confidential

Responsibilities:

• Brought on board with project six months behind schedule and after 4 weeks brought teams up to schedule within one week of their intended deadline
• As senior Project Manager with direct responsibility to executives of both firms; redefined business objectives with multiple service providers and telecommunications firms to align with client needs
• Determined contractual obligations with amendments to both vendors which better protected the client from unforeseen circumstances brought on by the vendors
• Helped drive solution for retrieval of archived data previously considered unavailable and saved client five years of call center history

Project Manager

Confidential

Responsibilities:

• Engaged as BA/PM for IVR analysis, upgrade or replacement of Avaya platform
• Lead analyst for development of new system to meet needs of Department of Employment and Workforce for web services interface to Data Warehouse
• Responsible for Chief Executive and Chief Information Officer buy-in for 7 Divisions within state government for procurement of new IVR system from Avaya
• Reduced call volume by 37% to call center and claims center
• Utilized Waterfall, Agile and pseudo RUP methodologies for defining UAT and UI requirements

Project Manager

Confidential

Responsibilities:

• Engaged as global PM for VoIP migration due to M&A activity in 14 countries
• Project lead for internal and external resources for department resource assignments, moves and changes to local site infrastructure design, layout, configuration and implementation
• Multi-million dollar P&L responsibilities for all VoIP network design, procurement and installations from 3rd-party and internal resources in Asia, Australia, Europe, Canada and U.S.
• Worked with local managers and executives’ departments to control time and budget for changes in IT infrastructure to meet business objectives of acquisition of new sites
• Design and support for all physical infrastructure for adding new teams to sites, merging old sites and upgrading VoIP infrastructure requirements for successful migration
• Finished project one month early

VP Business Operations

Confidential

Responsibilities:

• Brought on board in start-up organization to develop corporate and IT governance for penetrating telecommunications wireless markets
• Created project process flow, contractor organizational structure and management for operational efficiencies following best practices to telecom carriers
• Developed project scoping and tracking processes in a hosted shared environment, wireless tower builds and upgrade requirements for power, cabling and antennae while tracking all projects with ATT through Siterra
• Set up successful, repeatable deliverable process for all markets for implementation of line and antennae crews integration work on cell sites with aggressive deadlines and very restrictive budgets

Confidential

Infrastructure Project Manager

Responsibilities:

• Managed 12-site implementation for resource and scheduling change in project approach saved client over $400,000 (40%)
• Managed team for efficiencies during implementation and achieved project completion in real time without service interruption by utilizing risk managing methodologies
• Managed site resources for scheduling all personnel between shift changes of guards with buy-in and agreement of warden and local radio support personnel

Confidential

Infrastructure Project Lead

Responsibilities:

• Amended and developed changes to bid response evaluation in accordance with City and Confidential (Emergency Telecommunications Safety Board) procurement guidelines
• Procurement and vendor management for design, layout of workstations, delivery, equipment and cabling installation, and testing of equipment for VoIP links to 9-1-1 call center and data storage with full redundancy of each calling answering position
• Coordination of fiber backhaul & Confidential trunk line cutover from local telecom carrier, installation and testing of all SONET transport and Ethernet conversions

Confidential

Infrastructure Technical Project Lead

Responsibilities:

• Managed scope, scheduling and resource assignments for multiple manufacturing and distribution facilities required for network upgrades with minimal operational impact
• Site assessment for all cabling, power, server and network equipment requirements
• Developed project tracking for time and cost evaluation for work performed at each assigned site nationwide
• Developed Request for Information ( Confidential ) for Confidential Telecommunications Department. Specified technological infrastructure needs for VoIP Telephony System to serve the County government.
• Developed bid response evaluation spreadsheet with weighted factors for response to each section of the Confidential in accordance with County procurement guidelines.
• Determined design of all utilities, network cabling and IT hardware, security requirements and department operational impact on personnel productivity