SUMMARY

• Multi - faceted project manager, offering 20 years of identifying and managing risks inherent in business processes that support corporate objectives. Advanced skills in leading enterprise teams to deliver large-scale projects on time and under budget. Extensive Health Care EMR core resource / project management experience with the ability to formulate broad, enterprise-wide solutions. Superior skills in planning, risk management, project issue resolution, estimating, budgeting, executing, and reporting. Epic Certified Data Courier and Inpatient Procedure Orders 2015.
• Industry Expertise (Including but not limited to)
• Health Care, Education, Logistic, Freight Forwarding, Utilities, Banking, Manufacturing, Retail, Health Care, Insurance (Health and Property and Casual), Telecom, Automotive, Import/Export, IT Security, Government, Legal, Pharmaceutical

AREAS OF EXPERTISE

• Organizational Development Project Management IT Systems Engineering
• Business Analysis Project Planning Cross-Platform Integration
• Process Flow Analysis Epic Upgrade Mgmt. Data Migration and Conversion
• Process Improvement Scope Management Epic
• Team Building Schedule Management Cisco
• Training and Mentoring Epic Go Live Mgmt Architectures and Networks
• Change Control / Mgmt Infrastructure Architectures Data Center Consolidation
• Career Development Quality Management Process/Systems Engineering
• Executive Adviser Human Resource Mgmt. Software Development
• Business Continuity Planning Communications Mgmt. Order Transmittal / Content Management
• Standards Development Risk Management Firewall / VPN / Routing / Switching
• Organizational Redesign Vendor Management Disaster Recovery Planning
• Business Process Improvement Change Management Business Intelligence/Data Warehouse
• Fraud Management Release Management Data Courier

PROJECT MANAGEMENT HIGHLIGHTS

• Core Technical PM / Resource spanning 12 years of Epic upgrade / double version upgrades / single and multisite Big Bang go-lives / Ambulatory and Inpatient / Mass migration Data preparation / pre and post go live optimization across all modules as well as IT process improvement.
• Effectively implemented and managed IT Change Control for multiple large scale healthcare organizations both private and academic.
• Orchestrated countywide internet implementation across 140 public schools tying diverse platforms together into a single integrated centrally managed network.
• Multiple Full Go Live / Upgrades, Ambulatory and Inpatient / of Epic modules on time and within budget with minimal to no fallout.
• Designed and implemented physically diverse highly available (triple redundancy) automatic fail-over Gigabit based infrastructure to support our high-end radiology applications (windows based) and Electronic Medical Records system.
• Technical lead responsible for the successful relocation and integration of 300 plus servers / operating systems from 3 diverse data centers to one new fully redundant location.
• Implemented and supported primary infrastructure supporting dual Epic P690s located at an off-site highly available data center with physically diverse automatic fail-over fiber based access across multiple locations.
• Multiple Legacy system conversions across multiple industries including but not limited to Health Care, Government, Educational, Finance and Manufacturing.

TECHNICAL SKILLS

EMR / Health-Care: Epic, Cerner, McKesson PACS, GE Centricity, Cerner, SureScripts, Meditech, Transcription, Accudose, Biomed, Meditech, Siemens, Eclipsys / AllscriptsWorkstream experience R2R, P2P (supply chain), S2C, I2C, Iprocurement, Istore, GL(including COA design and mapping), CM, OE, AR, IN AP, PO, AC, PR, FA, Supply chain, Payroll, HR, Advance Benefits, Time and labor:

Infrastructure / Network Technologies: Cisco, Nortel, Ethernet, ATM, Firewall, VPN, Frame Reley, OSPF, TCP / IP, Switching. Bridging, Tunneling, Wireless, Microwave, Fiber Optic, Gigabit, 10/100, Token Ring, Backbone, Highly Availability, Diverse Redundancy, Data Center, CCNA, CCNP

Microsoft Professional: Expert in all versions Including Office Professional, Project, Visio

IBM: Expert in Lotus 123, Word Pro, Freelance Presentation, Notes, Approach, WebSphere

CRM & other Applications: Siebel, Service Now, Service Max, Service Cloud, Microsoft Dynamic CRM, n, Convergys, AMDOCS, BSCS, Oracle, SAP, Corner Stone, Infinity, Avaya Communication Mgr, Remedy, LiveLink, ADP, Hyperion, Trax, Clarity, Captiva, expense reporting, sales and marketing application, Webservice.

Development Tools: Crystal Reports, SQLPlus, PL/SQL, MicroFocus COBOL, Oracle 6.x, 7.x, 8.x, ABAP, IBM Utilities, OS/JCL, MS Word/Excel, FileMaker, MS SQL Server, Sybase, AIX, Web Logic, Java, J2EE, XML

Operating/Network Systems: All Versions of Windows, Unix (HP-UX 10.x, IBM AIX 4.3), DEC/VAX, Novell Networks, Windows Network, Windows Server,VMWare

Project Management Methodologies: Six Sigma, Agile, SCRUM, ITIL, SDLC. Methodology geared towards clients’ needs/wants.

PROFESSIONAL EXPERIENCE

Confidential

Owner / Senior Technical Consultant

• Served as a key consultant, advising multiple health-care systems nationwide with the implementation, upgrade and optimization of Epic as a Technical PM, Change Control Management, Command Center Management, Mass Migration Preparation and Data Courier Administrator.
• Led core resources through full and partial, single and double upgrades, Big Bang and single site Ambulatory and Inpatient Epic roll-outs / upgrades.
• Worked with all build teams in Epic release and go live preparation from troubleshooting to optimization.
• Facilitated Change Control from pre to post go live, recommended and implemented best practices and championed organizational acceptance on all levels across all resources and stakeholders.
• Creation and facilitation of Go-Live time-lines, dry runs and release management planning successfully minimizing organizational impact with minimal fallout often surpassing client expectations.
• Epic systems design, integration, and implementation supporting multiple hospitals including a level one trauma center and many clinics. Ambulatory and Inpatient based support as a core technical resource including Order Transmittal, Data Courier and Chronicles with a heavy emphasis on business analysis and work flow based application customization.
• Extensive experience and application of Epic Data Courier, Order Transmittal, Content Management, Work Flow Engine Rules, Ambulatory and Inpatient build out, Version Skew, Chronicles, Masterfile and Item Management and Core Tech Resource for all build teams in all phases of deployment.
• Managing the customer clean-up, optimization and process acceptance.
• Utilized 18 years of Health Care IT experience from all aspects of software, hardware, infrastructure and culture to bring a big picture well rounded seasoned perceptive to projects only obtained through experience.

Confidential

Senior Data Courier / Change and Release Management Facilitator

• Change control lead / Management
• Data Courier administrator
• Release Management
• Go Live data management lead
• Senior level Epic support across all modules

Confidential

Senior Data Courier / Change Management Administrator

• Trained 50 plus builders on Data Courier basics
• Implemented Data courier interfaces
• Implemented Masterfile item protection and Data Courier inclusion
• Synced all discrepancies including EMP and SER prior to mass migration
• Advised best practice Change Management implementation

Confidential

Senior Data Courier / Change Management Administrator (Consultant)

• Data Courier administration
• Change Management / Change Control Manager
• Core Technical Resource Epic all modules
• Mass Migration preparation and optimization
• Epic 2012 to 2014 upgrade core technical resource
• Multiple Data Center relocations, Epic Production and Fail-over environments
• Built and managed multiple Data Courier Express interface pairs across many environments
• Supported all build teams in troubleshooting, understanding and preparing all Masterfiles and items
• Support users during go live as a command center core resource
• Transitioned all Data Courier and Change Management support to UCSF

Confidential

Lead Change Control Data Courier Administrator (Consultant)

• Served as a key consultant in preparation for Epic 2014 upgrade
• Senior level Data Courier Administrator
• Senior Level Change Control Management Lead
• Command Center resource supporting all teams on all modules
• Version Skew reconciliation and support pre and post go-live
• Daily support of all Highly Integrated Masterfiles in POC / TST / PRD and MST
• Administered item protection as well as unlocking for modification when appropriate

Confidential

Senior Technical PMO (Consultant)

• Served as a key consultant in preparation for Epic 2014 upgrade (Double Version Upgrade)
• Senior level Data Courier Administrator
• Senior Level Change Control Management resource
• Technical PM working with all build teams to address version skew strategy, mitigation and reconciliation
• Formulated strategy to mitigate risk of highly integrated and upgrade specific Masterfiles and items utilizing Content Management
• Mapped out and optimized all mass migration through the assignment and build of Data Courier Express interface pairs by module as well as by Highly Integrated Masterfiles
• Reduced data migration upgrade window from an initial 4 hours to a 45 minute window
• Collaborated with all stakeholders and build teams to mitigate risk and minimize fallout pre and post upgrade

Confidential

Senior EMR Contract Consultant (Consultant)

• On-site Data Courier / EMFI administration in a senior contractor role
• Core Technical resource - “Big Bang” go live of multiple clinics and 4 Hospitals
• Epic EMFI / Data Courier support and optimization
• Change Control coordination and facilitation
• Daily and on-call troubleshooting and support of all data migration
• Documentation and resolution of migration related errors and inconsistencies
• Support of all build teams working through build discrepancies and deficiencies

Confidential

Senior Technical EMR PMO (Consultant)

• Data Courier administration in a senior contractor role, assisted with “Big Bang” go live
• Analysis and optimization of Data Courier access and security
• Analysis and optimization of Item Protection and INI determination.
• Daily and on-call troubleshooting and support of all data migration
• Support of all build teams working through build discrepancies and deficiencies
• Documentation and resolution of migration related errors and inconsistencies
• Mentored core team on best practice change control, Masterfile / Item management and risk mitigation
• Designed and gained acceptance organization wide acceptance of process improvement across all modules

Confidential

Senior Epic EMR Consultant /PMO (Consultant)

• Data Courier administration and Epic team build support including full 2010 Inpatient implementation for two hospitals
• Served as a key consultant in preparation for Epic 2012 upgrade (Double Version Upgrade)
• Managed / facilitated after hours go live change management /command center
• Command Center support / after hours upgrade decision support go live guidance
• Full life cycle administration of environment synchronization including record / category mapping and deficiency identification / resolution.
• Chronicles / database criteria based analysis and reporting
• Build deficiency identification and correction working with all Epic teams

Confidential

Senior Epic EMR Analyst / Senior Network Administrator / Senior Project Manager

• Epic Systems Analyst responsible for support, integration an implementation of Epic ambulatory and Inpatient systems
• Business analysis with an emphasis on Epic work flow based application customization
• Core team resource involved in most technical aspects of deployment and support beginning at the design phase through to post go-live ongoing support.
• Data Courier administration of all Epic pre and post production data migration. Responsible for all data migration throughout the enterprise including continual reassessment of INI protection from creation to modification
• Designed and rolled out organization wide change control process for all of IT
• Integrated Inpatient module into Ambulatory based Order Transmittal
• Primary Network Engineer responsible for the successful deployment of countless complex and high profile projects spanning ten years of technological advancements and evolution
• Network infrastructure design, installation and support of switches, routers and firewalls utilizing various tools for monitoring, packet decoding and facilities upgrade planning.
• Multiple network protocol support across multi-layered campus and varying remote access topologies
• Change coordination of data center consolidation and relocation to one highly available location
• Utilization of project management methodologies inclusive of all phases of the project management process and generation of documentation such as work plans and deliverable agreements
• Core resource for the implementation of enterprise wide rule based inpatient RX printing to tamper proof paper
• Primary resource responsible for the design and implementation of Data Courier including all upgrade, training, tracking and ongoing customization
• Implemented and supported primary infrastructure supporting dual Epic P690s located at an off-site highly available data center with physically diverse automatic fail-over fiber based access across multiple locations
• Technical lead responsible for the successful relocation and integration of 300 plus servers / operating systems from 3 diverse data centers to one new fully redundant location. This included assisting with the build of the new data center, planning / project management and scheduling of all technical teams rand resources and effective communications to stakeholders / senior management and user community. I was also directly responsible for the readdressing / fire-walling and rerouting of all data flows and file server access
• Replaced Nortel Based ATM network infrastructure with a highly redundant Cisco based Ethernet network. Although I was a primary network engineer in planning and implementation, I also worked with the user community and management in order to facilitate communications, scheduling and resource utilization
• Designed and implemented physically diverse highly available (triple redundancy) automatic fail-over Gigabit based infrastructure to support our high end radiology applications (windows based) and Electronic Medical Records system
• Implemented VPN based solution for remote vendor access including access controls, fire-walling and rule based server security
• Continuously troubleshooting and assisting with application issues by packet decoding, sniffing and protocol / port based analysis of UNIX, Windows and interface based applications
• Primary analyst - retired NetWare server base working with Win/Tel team in the implementation, security and access of all windows based servers from Citrix to Exchange and everything in-between. This also includes DNS and DHCP re-design and implementation
• Completely designed and rolled out new IP scheme to move towards non-connected private addressing internal and then mac-address based VLAN assignment by department / function
• Replaced Microwave based VA WAN link with LOS RF based link. Re-wrote and implemented new firewall rule-sets to support expanded functionality

Confidential

Senior Network Engineer

• Successful design and deployment of DHCP and upgrade solutions for 100 plus schools inclusive of Ethernet, Apple Talk and Token Ring networks laying groundwork for countywide Milwaukee Public School System network unification
• Implementation and support consultant for the State of Wisconsin Circuit Courts, Private Industry Council, Greenfield and Milwaukee Public School System involving servers, applications, networking and peripherals
• Rolled out “Welfare to Work” network including LAN and WAN solution Milwaukee County wide.
• Serviced multiple accounts across all industries from server to network design, implementation and support

Confidential

Senior Network Engineer - Field Technician

• On-site installation, configuration and technical support of Net-Ware, Cisco, Microsoft and workstation Internet connectivity for diverse client base throughout the state of Wisconsin
• Implementation and support consultant for the DEA, DOT, DOJ, Health and Human Services, Wisconsin / Federal Courts and University of Wisconsin Madison involving all aspects of client / server support
• Primary network support engineer for Trek Bicycles as well as several other manufacturing plants across SE Wisconsin

Confidential

Field Service Technician

• On-site installation, configuration and technical support of Net-Ware, Cisco, Microsoft and workstation Internet connectivity for diverse client base throughout the state of Wisconsin
• Implementation and support consultant for the confidential involving all aspects of client / server support
• Serviced multiple accounts across all industries from server to network design, implementation and support