SUMMARY:

• Driven professional with broad experience in the software industry spanning strategic & tactical technology leadership.
• Proficient in portfolio, program & release management working cross functionally across organizational boundaries to achieve results.
• Proven track record for implementing & driving adoption of new process, executing in fast paced environments, engaging with senior leadership, leading onsite & offshore teams, & managing multiple parallel small to large initiatives.

SKILLS/APPLICATIONS:

Six Sigma, Continuous Improvement, Global Stakeholder Engagement, Business Process Reengineering, Requirements Management, Program Governance Definition & Adoption, Risk & Issue Identification, Dependency Management, E - Commerce websites, Android/ios/Windows Mobile applications, Service Oriented Architecture, JIRA, Scorecards, Contingency Planning, Cause & Effect Analysis, Clarity, ALM, ECMS, PCM, GIMII, SQL, BRIO, AS400 (ICI), SourceCode, Jenkins, VersionOne, Java, RTC/RDNG, ServiceNow

EMPLOYMENT BACKGROUND:

Program Manager/Sr. Release Manager

Confidential

Responsibilities:

• Manages the full project lifecycle supporting existing product enhancements & new product development, infrastructure management/upgrades, and process improvement from requirements through testing.
• Writes requirements for product enhancements
• Crafts product brochure to leveraged by client relationship teams
• Assisting in the implementation new work intake process in IT collaborating closely with Business Portfolio Management & Product to ensure process aligns & gaps are addressed quickly
• Engages on high visibility functionality issues with Product to determine both tactical & strategic approach to resolution including crafting of the overall problem statement, objective, & business requirements
• Works across highly matrixed Product, QA, UAT, & multiple Development platform teams to ensure release deliverables & testing align to the Enterprise Release Calendar
• Facilitates triage calls cross organizationally to ensure team alignment on required remediation translating technical to business & vice versa
• Escalates to sr. leadership release risks & issues associated to functionality degradation/gaps that will have a major client impact
• Partners with Product, IT leadership & key stakeholders to develop appropriate mitigation actions based on program priorities.
• Successfully drove working in tandem with business the release of the base functionality of a new product
• Mentors team members related to future career direction

Sr. Program/Release Manager

Confidential

Responsibilities:

• Engaged on multiple initiatives - expansion of a product line due to a competitor’s exit from the business, a new product addition to 3 West Coast states, transformation effort to integrate acquired systems into the financial institution’s processing platforms, & contact center systems merging & process improvement program
• Liaison between 10 project teams (72 applications) & Portfolio Management Implementation, Testing & Communications teams.
• Responsible for coordinating & delivering all Portfolio Management requests, training teams on PMO platforms, identifying integrated partners, interfacing with dependent partners, DMAIC documentation, Clarity maintenance, SharePoint setup & updates, project budgeting & reporting to senior executives.
• Forecasted budgets of $15.5M & $22M program funding for a single year associated to multi-year initatives including working with sr. leadership to refine a budget spanning 158 resources across 5 different program funding buckets, service provider needs, additional SOWs, travel, & hardware.
• Assigned to firefight multiple projects within a portfolio - created go to green plans & collaborated across organizations to change from Red to Green in a 1.5 weeks or less timeframe.
• Coached team members on collaborating with external integration partners including incorporating integration partner needs into overall roadmaps
• Crafted business requirements for an application to create deployment plans that automatically compiles at an enterprise level multiple plans from different technology platforms into 1 - allows dependencies between the plans to be linked, late notices to be sent, & dashboard statistics to be maintained on status. Eliminated maintaining separate Excel & MS Project versions manually. Enterprise Release Management accepted all the suggested enhancements & rolled out a new version of the product enterprise-wide.
• Established a release management practice in a newly created Vendor Risk Portfolio organization leveraging existing enterprise-wide processes.
• Created an overall release milestone schedule aligned to the Enterprise Release Calendar that allowed teams to drive out individual project plans
• Collaborated closely with testing, business support, & service delivery managers to deliver all aspects of the release on time & on budget.

Sr. Release Manager

Confidential

Responsibilities:

• Initial engagement was to establish the Release Management discipline in the E-Commerce organization. The Release Management discipline was merged into the Project Management role with executive leadership change. Asked to return to reestablish the Release Management discipline within the Ecommerce & Mobile Application organization.
• Matrix managed release efforts of 6 Scrum teams including defect remediation, worked closely with the Configuration Management team, & engaged with firm hosting infrastructure to successfully deploy 8 Agile releases to Confidential .com
• Lead the triage effort spanning 4 months identifying code, process gaps, & potential infrastructure issues to resolve performance testing issues
• Successfully executed multiple Ecommerce, MobileWeb & Façade releases of Origin & Production on the same night
• Actively collaborated with Development & Infrastructure to create solution options for intricate development issues.
• Produced a 250+ page Confidential .com textbook - detailing teams & respective roles, release management processes, architecture, & ecommerce & mobile application systems from end to end
• Translated complex environment configuration requirements to ensure configuration met release scope testing needs.
• Negotiated remediation priority of non-revenue impacting defects with Product Owners & QA.
• Collaborated with UAT, Environments/Configuration Manager, CIO delegate, UX, Social Media, & Technical Manager to achieve successful deployments.

UX E-Commerce Delivery Manager

Confidential

Responsibilities:

• Responsible for Auto & SmartAuction E-Commerce & Mobile application releases including social media components - blog updates, addition of an auto payment calculator, & links to social media platforms.
• Transitioned to lead the largest program at Ally to migrate 28 web sites hosted by outside vendors to in house.
• Launched Ally Auto Mobile Payment Application & associated ecommerce platform modifications to in corporate mobile functionality
• Functioned as primary point of contact between the Brand and Digital Group User Experience team, sr. leadership, QA, & business partners.
• Provided strategic direction on prioritization & resource allocation across all efforts for the Auto/SmartAuction lines of business
• Developed full scale project plans - including discovery, asset delivery, approvals, implementation and deployment
• Managed change controls proactively identifying & creating mitigation plans for risks that threatened project timelines

Confidential

Sr. Solution Manager

Responsibilities:

• Implemented Release, Change, Integration, & Dependency Management Processes across the Services line of business including quarterly release cadence, communication plans, project & executive steering committee change control boards, & governance for change request prioritization
• Engaged ~42 integration partners to ensure alignment of cross program requirements, scope & schedule.
• Raised visibility to issues/risks impacting planning, scope, or schedule to project sponsors & delivery partners working across organizational boundaries to assist in the creation of mitigation plans.
• Created SIPOCS to drill down to portfolio metrics leveraged by senior management to align budgeting by platform capability for the fiscal year.
• Developed KPIs, measurement criteria, & ROI analysis for automation of the order to cash process for overall top 10 Confidential programs. teams. Recommended non value add activities to be removed from the process saving 15 mins per contract.
• Built SharePoint portals to track release activity on SharePoint 2010 & was involved in transitioning to SharePoint 2013.
• Wrote a 300+ page BRD for Time & Materials & Fixed Fee revenue recognition modifications in SAP & ChangePoint.

Confidential

Sr. Solution/Project Manager

Responsibilities:

• Implemented an off the shelf package automating 75% of transaction reconciliation including GL journal entry creation & reporting for $2B Stored Value Card Revenue. Reducing sr. financial analyst headcount need from 3 to 1.5.
• Streamlined the remaining 25% of reconciliation process by scripting the calculation of transaction KPIs & validation of incoming data feeds. Eliminating a jr. financial analyst position.
• Managed the launch of MSFT Revenue Forecasting process on the PPS BI platform for 6 Forecast cycles (600+ users, 100+ international subsidiaries, USD $50b+) providing C-level analysis on expected revenue development
• Gathered business requirements across 5 Confidential Lines of Business for the Confidential Revenue platforms maintaining an ongoing dialog on complex topics such as representation of adjusted revenue, foreign exchange calculation & the determination of the level of detail used in the fiscal process.
• Communicated competing line of business priorities & dependencies to executive steering committee to increase visibility & allow for smoother prioritization negotiations between business partners.

Project Manager

Confidential

Responsibilities:

• Coordinated implementation of scorecards, interactive menus, ability to create a customized view, downloading financial data & creating portfolio allocation charting to external customer facing websites & intranet sites .
• Worked with branch office financial advisors to spec web site redesign requirements - ability to order marketing materials, product launch information, Thomson quote retrieval, & video replay ability. Consolidated the financial advisor activity to 1 stop shopping vs. 4 different web sites.
• Interacted with Intuit to launch consumer ability to download Quicken compatible transaction files from the advisor portal.

Assistant Vice President, Business Analyst/Project Manager

Confidential

Responsibilities:

• Automated P&L flash reports & reconciliation using SQL ODBC via an Access front end menu.
• Reported financial standing of subsidiary’s projects to parent company from initial business case ROI expectations thru budgeting & forecasting
• Conducted JAD sessions across all Accounting teams to determine process linkages & envision a new in house developed Accounting platform
• Performed risk assessments across multiple trading systems, business & data feed partners.

Project Lead

Confidential

Responsibilities:

• Coordinated UAT & training of a new web based portfolio management (BearPrime) tool with external clients .
• Gathered business requirements from Relationship Managers & external investment banks that steered platform & scalability design decisions.

Confidential

Responsibilities:

• Executed trade programs to maintain asset allocation, analyzed performance & strategy to client/firm mandates, made strategic business recommendations, & e valuated client fees based on performance schedules for invoices.
• Conducted gap analysis for a custom built currency reporting system allowing for reporting of legacy European currencies & Euro currency vs. enhancement of off the shelf package (GIMII)
• Crafted business requirements & converted a multi-currency portfolio management system to a vendor solution that allowed for real-time reporting of European legacy currencies & the Euro.