SUMMARY:

• Collaborative, results - driven project manager with hands-on expertise building systems and IT services.
• Proven business acumen to yield results by creating high performing teams, measurable efficiency, cost reductions and new revenues using IT best practices.
• Adept at managing complex projects to control scope, maintain schedules, manage risk, and ensure positive outcomes.
• Effective communicator with all levels from staff to CEO.

EXPERTISE & PROFESSIONAL STRENGTHS:

• IT Strategy & Architecture
• Project Management
• Business Process Reengineering
• IT Service Management
• Risk Management/Quality Control
• Staff Development & Mentorship
• Vendor Management
• Project Selection/Capital Budgeting
• IT Best Practice Frameworks: PMBoK, SDLC, AIM, Scrum, ITIL, TOGAF, Zachman

TECHNICAL PROFICIENCIES, TOOLS, HARDWARE:

Microsoft Windows Server 2003/2000/NT Active Directory Microsoft Windows 7/Vista/XP Oracle EBS SQL Server 2000/2005 MS Project & Project Server MS Office (all applications) Site Server SharePointIIS ASP.NET Exchange Lotus Notes VMWare Workstation & ESX Linux MSDOS TCP/IP IPX FTP VoIP Telnet SSH shell scripting CheckPoint VPN-1 T-SQL MS Access Visual Basic & FoxPro PROGRESSMecury SiteScope HP OpenView SMS Timbuktu Kaseya Tivoli Veritas NetBackup CA Arcserve Backup Exec Avaya Dell HP IBM Compaq EMC

EXPERIENCE & ACCOMPLISHMENTS:

Confidential, Reston, VA

Sr. Project Manager

Responsibilities:

• Led cross-functional, nation-wide team as Senior Project Manager and Health IT/ITIL Consultant in creation of an ITIL-compliant IT service catalog for a Confidential agency providing 100+ applications, servicing 2 million users, and over 500 American Indian and Alaska Native tribes.
• Developed 45 service descriptions, and provided ITIL best practice expertise to CIOs, IT Division Directors, and IT staff to define and catalog new and existing IT services, service levels, costs, pricing, and charge back models.
• Worked extensively with external/ internal customers and staff to develop requirements, prototype, nomenclature, content, processes for service design, and guidance for implementation to ensure favorable IT outcomes for agency’s civilian customers.

Confidential, Silver Spring, MD

IT Program-Project Manager / Enterprise Architect

Responsibilities:

• Directed a 12-member cross-functional team to launch an Enterprise Architecture ( Confidential ) program at a large non-profit organization.
• Used best practices from IT frameworks and common Confidential design patterns to develop a customized, “ Agile” IT Architecture addressing complex data quality, data integration, and data governance requirements.
• Developed Confidential principles, roadmap, compliance criteria, and process improvement recommendations for project management, change management, and IT operations.
• Managed a 10-person infrastructure team in a customized implementation of Confidential XenApp 6.5, an upgrade from MetaFrame 4.x, supporting 1000+ simultaneous users using a modified SDLC/SELC methodology.
• Led a collaborative team of 18 project managers in the process improvement of PMO’s project management services of a large financial institution. Incorporated company requirements and PMBoK tools to streamline project process efficiency and improve project management performance metrics.
• Managed a 15-member team in planning and implementation of global upgrade of 22-modules of Oracle eBusiness ERP Suite to R12.1.6 for a leading global IT security company.
• Led global deployment of an online learning management system ( Confidential ) and supporting infrastructure in the US, UK, and Netherlands. Directed team of five project managers, three vendors, and 30 technical experts worldwide.
• Delivered RDBMS platform with a shortened six-week lead time.

Confidential, Philadelphia, PA

Senior Director

Responsibilities:

• Established and enforced project quality standards on a $ 7 Million Oracle 11i eBusiness ERP implementation to ensure project success and critical “buy-in” from city stakeholders.
• Recovered project budget from $1.2 million loss using quality control & risk analysis methods.
• Implemented IT security risk assessment and provided recommendations compliant with FISMA guidelines.

Confidential, Alexandria, VA

Manager, Infrastructure (Senior Systems Engineer & Solutions Architect)

Responsibilities:

• Member of the Confidential Managerial Steering Committee.
• Spearheaded and managed cross-functional teams on more than 50 IT projects implementing Confidential software, infrastructure, and customized client-facing web applications.
• Designed and oversaw implementation of a $5 million, “Next Generation” infrastructure platform supporting over 300 international data analysis consulting engagements.
• Developed and oversaw implementation of a new IT service support catalog, and an IT process improvement program using ITIL-based best practices, metrics, and activity-based costing. Results:
• Reduced average support resolution-time metric ( Confidential ) from 5 days to 3 hours. Reduced technical support costs by $80,000 per year. Transformed and heightened IT service levels & quality.
• Optimized network infrastructure costs using selected outsourced services through contract & service level negotiation, and vendor performance audits.
• Implemented ITSM functions, procedures, and tools including: Help Desk, Incident, Problem and Change Management, a Support & Configuration Management Database (CMDB), Service Level Agreements ( Confidential ’s), procurement & inventory processes, and proactive monitoring tools.
• Oversaw development of an innovative web-based 3-tier architecture serving 10,000+ global users and over 70 consultants on a Windows solution stack. Results:
• A new integrated Platform-as-a-Service (PaaS) facilitating a new business model generating over $75 Million in annual revenues, revitalizing the Confidential value proposition.
• Reduced RFP & survey data delivery time to clients from several weeks to several days.
• Championed and advocated use of structured project life-cycle methodologies, process, and best practice standards in systems engineering, data management, and application development projects.

Confidential, Mclean, VA

IT Manager / Sr. Systems Engineer

Responsibilities:

• Designed, planned and led corporate -wide team on implementation of Wide Area Network (WAN) serving 350 users across 10 sites.
• Deployment of corporate WAN and TCP/IP addressing scheme
• Corporate network OS migration: Windows NT to NetWare 4.1
• Two East Coast office relocations/consolidations (amid corporate reorganization)
• Deployment of Lotus Notes 4.x with data interfaces to DB2/400 and Confidential databases