PROFESSIONAL EXPERIENCE

Salesforce Systems Architect

Confidential, Bay Area, CA

• Experienced Systems Architect & Product Manager with experience building and managing client facing and back office software application.
• Full life - cycle software development (SDLC/PDLC) experience delivering new products, features, platforms starting from conceptual level, architecture, database design through maintenance stage in high technology.
• PMI certified Confidential with substantial project management experience in applying project management principles / processes and AGILE-SCRUM framework.
• Experienced in Salesforce (SFDC) Sales and Service Cloud, application development, customizing user interfaces & business logic, application integration with Peoplesoft CRM and data migration.
• Product development management experience following/refining product roadmap, preparing detailed project plans/schedules, monitoring deliverables and milestones, tracking issues and mitigating risks to ensure timely delivery of products and releases.

Systems Architect

Confidential, San Jose, CA

• Confidential is a leading VoIP Communications company providing Shared Hosting and PBX solutions to small and medium size businesses. I am responsible for design and development on Salesforce (SFDC) Sales & Service cloud, a custom SFDC Order Entry Portal utilized by Sales and Customer service agents, Peoplesoft CRM & Peoplesoft Financials. The SFDC Order Entry portal utilizes APEX, Visualforce, JavaScript and interfaces with PeopleSoft CRM & Financials application.
• My job involves collaborating with Product Managers, Finance team, Sales, Service, Engineers, Architects and DBA’s for implementing new features, application enhancement and production support.
• I do requirement gathering, system analysis & design, database design, overseeing development, enhancing systems for future growth, streamlining business processes, system configuration, evaluating new technologies etc.
• I have implemented Workflow, REST/SOAP Web Service API’s for Call-in’s, REST API Callouts for Integration with Peoplesoft CRM, Triggers, customization using Apex & Visualforce and data migration from Peoplesoft CRM to Saleforce.
• Developed use cases to create custom objects, workflows, escalations/approvals, triggers (Apex) and fields.
• Architected solution to normalize/de-duplicate data migration between Peoplesoft CRM to Saleforce CRM.
• Created Roles, Role Hierarchy, and Profiles to support Sales and Support Team organization structure.
• Developed custom user interface pages using Visualforce to present solutions to Support Team..
• Built a custom Force.com process that generated Lead and Task records from incoming email notifications sent by marketing channel vendors and from customer inquiries
• Re-designed customer email to support cases generation functionality in Salesforce which previously existed in Peoplesoft CRM.
• Created and implemented formal beta test plan focusing on application performance, user experience, functionality verification, workflow approval process (data state validation) class code and trigger code coverage.

Environment: Salesforce Sales & Service Cloud, APEX, Visualforce, SOQL, Peoplesoft CRM, Peoplesoft Financials, Peopletools 8.52/8.53, Oracle 11g, Weblogic 11g, Tuxedo 10g, PL/SQL, ASP, .Net, Java, J2EE, Redhat Linux & Windows 2008 servers.

Project Manager / Principal Engineer

Confidential, Sunnyvale, CA

• While Confidential Confidential, I have successfully led effort to enhance the functionality of Confidential eCommerce portal, and upgrade Peoplesoft HRMS application from version 8SP1 to 9.0.
• The ecommerce portal project utilized ASP.NET technology and involved enhancing the functionality of order processing module. Managed a development team of 14 IT Professionals (75% Confidential Offshore). The Peoplesoft HRMS upgrade project involved porting the HRMS 8.0 application from Oracle 32 bit running on SUN Solaris to HRMS 9.0 running on Oracle 64 bit on Red Hat Linux.

S ystems Architect/Sr. Developer

Confidential, Menlo Park, CAConfidential E* Confidential I worked for Trading System to design, develop and support stock/options trading on Confidential. I was responsible for all trading related issues in middleware Tuxedo domain arising 24/7 and redesigned and implemented core trading functions like Stock trading, Positions, Portfolios and Account Balances. Major accomplishments include: Design and implemented of Stock quote Decimalization from fraction quotes, modification of the communication layer between UNIX and VMS to handle the cluster split project to attain a true runtime high availability, design and deployment of E* Confidential Pro.TECHNICAL SKILLS

Tools: PMI Methodology / PMBOK, Agile, Waterfall, MS Project 2007/Excel/Access.

Design & Prototyping: ABC Flowchart, MS Visio, FrontPage, Dreamweaver.

ERP: Salesforce (SFDC) Sales and Service Cloud, Peoplesoft CRM, HRMS/HCM V8.x and V9.0.

Web & Application Servers: BEA Tuxedo and Weblogic.

Database: Oracle 8/9i/10g/11, Sybase, MS SQL Server 2000/2005.

OS: UNIX, Linux, Windows.

Languages: APEX, Visualforce, SOQL, SQL, Java, JavaScript, Visual Basic, VBScript, ASP, ASP.NET, HTML, CSS, XML, C, C++.

QA: Bugzilla, RT, JIRA.