SUMMARY

• Comprehensive experience in IT program management, establishing roadmaps to align strategies with business objectives. Adept in evaluating organizational needs, identifying areas for improvement, and implementing action plans to drive overall operations.
• Proactive, with demonstrated record of perseverance in challenging and extreme situations continually meeting / exceeding expectations.
• Build and sustain valuable relationships throughout the organization by instilling confidence, gaining consensus, and demonstrating unrelenting commitment to quality and service; ensure appropriate team composition to meet overall goal of organizations.
• Serve as a trusted advisor and business partner to executive management.
• Committed to adding value and exceeding expectations through collaborative problem solving, disciplined decision - making, and a customer service mindset.

CORE COMPETENCIES

• Strategic Planning & Leadership
• Business Integration
• Roadmap Development
• Data Governance
• Business & Technical Alignment
• Master Data Management
• Business Process Management
• Customer Relationship Management
• Process Improvement
• Financial Control & Forecasting
• Global Program Management
• Portfolio Management
• System Implementation & Integration
• Onshore/Offshore Teams
• Waterfall, Agile, and Hybrid Implementation Methodologies
• Quality Assurance
• Vendor Management
• Acquisition Integration
• Resource Management
• Engagement Management
• Resource Procurement
• Organizational Change Management
• Applications
• Reltio MDM
• Informatica MDM
• Informatica IIR
• Oracle MDM
• OEDQ
• Oracle Sales Cloud
• Oracle Fusion
• Salesforce.com
• Siebel
• Loqate
• Clarity
• MS Office
• MS Visio
• MS SharePoint
• MS Project
• Blue Print
• SQL Navigator
• Documentum
• Test Director
• MQ Series
• Business Objects
• JIRA
• HP Quality Center
• IBM Rational

PROFESSIONAL EXPERIENCE

Confidential

Reltio Expert Services Manager

• Responsible for analysis, delivery, resource planning, financial forecasting & control, project planning, and engagement management for the Reltio MDM project team for the initial implementation of a cloud based Customer Master Data Management program.
• Served as liaison and point of escalation for Customer Business and IT management as well as partner integrator teams for all issues relating to the Reltio implementation.
• Partnered with Business program management to prioritize and organize all requirements.
• Provided feedback and guidance to Quality Assurance team regarding testing process and strategy.
• Worked closely with both Reltio Product Management and Engineering leadership to articulate client use cases and prioritize platform enhancements that were required in order to meet the customer’s unique requirements, business priorities, and program timelines.
• Responsible for managing a team of on and off shore consultants comprised of MDM consultants and engineers.
• Proactively mentored both client and consultants personnel through periodic one on one feedback sessions.
• Additional responsibilities included providing weekly oral and written status to Senior Executive leadership, which included change management, financial control, and issue management.

Confidential

Program Manager

• Responsible for road map creation, analysis, delivery, resource planning, financial forecasting & control and project planning for an initial implementation of a Customer Master Data Management and Data Governance programs.
• Served as trusted advisor to Program Executive Sponsor.
• Worked with client to create a Quality Assurance team as well as provided guidance and oversight of the team throughout the project lifecycle.
• Delivered assistance in the creation of the Enterprise Data Governance Council
• Served as a trusted advisor to the Enterprise Data Governance Council members.
• Provided oversight of the delivery of the organizational change management (OCM) surrounding the roll out of both the MDM and CRM programs.
• Provided guidance in the definition the Customer Master Data Governance Vision and Mission.
• Responsible for managing a team of on and off shore consultants comprised of MDM, Data Governance, and CRM resources.
• Proactively mentored both client and consultants personnel through periodic one on one feedback sessions.
• Additional responsibilities included review of training materials and oversight of training delivery.

Confidential

Program Manager

• Responsible for analysis, delivery, financial forecasting & control, resource planning, resource management, and project planning for initial implementation of a Product MDM Program.
• Collaborated with the client to ensure that the program adopted industry best practices for the program processes and deliverables.
• Proactively mentored subordinates through periodic one on one feedback sessions.
• Served as the primary point of contact for the Product MDM Program for all issues that arose.
• Responsible for managing a virtual team comprised of MDM and business resources.
• Provided weekly oral and written status to Senior Executive leadership, which included change management, financial control, and issue management.

Confidential

Senior Project Manager

• Responsible for analysis, delivery, financial forecasting & control, resource planning, resource procurement, resource management, and project planning for initial implementation of a Master Data Management program.
• Created Change Management process that was adopted by the program. Therefore, ensuring appropriate scope management throughout the project lifecycle.
• Volunteered program for early adoption of the new enterprise requirement management tool. Therefore, ensuring end to end traceability of all deliverables.
• Proactively worked with the requirement management team to provide feedback in order to make the requirement management tool more intuitive and effective for future initiatives.
• Provided weekly oral and written status to client Executive leadership, which included change management and issue management.
• Responsible for managing a global virtual team comprised of both onshore and offshore resources.
• Proactively mentored subordinate consultants through periodic one on one feedback sessions.
• Served as the primary point of contact for the client for all issues that arose during the project lifecycle.

Confidential

Program Manager

• Responsible for strategic planning, delivery, financial forecasting & control, resource planning, vendor management, resource procurement, and program/project planning for an implementation of a Master Data Management program.
• Served as trusted advisor to Program Senior Executive Sponsor.
• Analyzed the existing Enterprise Data Governance and MDM programs’ processes and provided recommendations for improvement. Suggestions were implemented and resulted in increased process efficiencies, higher data quality, as well as decreased maintenance costs.
• Responsible for managing multi complex projects that were comprised of a global virtual program team of both IT and business resources (total team was approximately 30 resources).
• Collaborated with Program Executive Leadership in creating a long term strategy and road map that will in corporate the existing Enterprise Data Governance and MDM programs into their parent company’s overall IT acquisition integration strategy.

Confidential

Global Program Manager

• Responsible for strategic planning, delivery, financial forecasting & control, resource planning, vendor management, resource procurement, and program/project planning for a global implementation of a Master Data Management program.
• Led simultaneous complex projects that required coordination of both cross-functional internal and external co-located and virtual teams.
• Served as trusted advisor to Program Senior Executive Sponsor as well as PMO Director.
• Adhered to existing PMO policy and procedures as well as proactively provided suggestions where existing processes could be improved.
• Performed a comprehensive analysis of all program processes and created a comprehensive list of process improvement recommendations that were adopted and implemented. The changes resulted in higher quality, improved efficiency, and streamlined communications.
• Responsible for managing a global virtual team of both IT and business resources (total team was approximately 30 resources).
• Proactively mentored subordinate resources through periodic one on one feedback sessions.

Confidential

Senior Project Manager

• Responsible for road map creation, analysis, delivery, budget planning, resource planning, and project planning for initial implementation of a Data Governance and Master Data Management program.
• Provided weekly oral and written status to client Executive leadership, which included change management and issue management.
• Created and implemented Risk and Issue management program that was adopted for the project.
• Responsible for creating and implementing all change requests.
• Responsible for managing a team of on and off shore MDM consultants (total team was approximately 20 resources).
• Proactively mentored subordinate consultants through periodic one on one feedback sessions.
• Served as the primary point of contact for the client for all issues that arose during the project lifecycle.

Confidential

Senior Project Manager

• Provided weekly oral and written status to Executive leadership, which included change management and issue management.
• Created and implemented quality assurance and “Peer Review” process that was adopted by project team; reduced software development errors by 30%.
• Responsible for managing a team of consultants (total team was approximately 15 that included both CRM as well as Business Objects consultants).
• Created and provided quality assurance metrics to the client executive leadership team.
• Proactively mentored junior consultants through periodic one on one feedback sessions.

Confidential

Senior Project Manager

• Collaborated with the Global Operations Director to drive and manage the global business process integration initiative that involved integrating and merging three newly acquired companies into one cohesive business unit.
• Responsible for functional and technical analysis, estimation, resource planning, resource management, financial management, and project planning for a Global initial implementation of a CRM application.
• Accountable for functional and technical analysis of an existing legacy CRM implementation as well as mapping/migrating that functionality to the new global CRM application.
• Created and led prototyping sessions with business stakeholders to proactively demonstrate the application and obtain additional requirements.
• Led design review sessions with Global executive leadership team and obtained appropriate Sign Off for each phase of the project.
• Developed gap analysis between existing business processes and CRM best practices to create a “To Be” enterprise solution.
• Implemented “Peer Review” process to ensure highest quality of deliverables.
• Provided oversight and expertise in the delivery of onsite Global Training sessions.
• Responsible for managing a team of consultants (that included both business and technical resources).
• Provided weekly oral and written status to Global executive leadership, which included change management and issue management.

Confidential

Senior Project Manager

• Responsible for functional analysis, estimation, and resource and project planning for various initiatives, including Data Migration and MDM.
• Responsible for cross-domain communications within IT as well as with project stakeholders.
• Created and implemented Issue Management process.
• Responsible for managing teams of on-site and off-site MDM consultants (total team was approximately 20).
• Created and implemented Change Management process.
• Provided weekly oral and written statuses to executive leadership.