SUMMARY:

• 10+ years of hands - on experience in enterprise level Information Technology Program & Portfolio Management, specializing in PMBOK and ITIL methodologies. Most recent work includes management of a portfolio constituting several transit agencies and state DOTs at different stages within project lifecycle, product development and management, infrastructure support and a liaison between sales & technical teams.
• Certified Project Management Professional (PMP) and Information Systems Auditor (CISA). Full product and system lifecycle experience from scoping, designing, developing, deploying, supporting and closing information technology platforms and application projects following industry standards.Have comprehensive understanding of the dynamics of project management and customer care & fulfillment, including methodologies and the respective documents/deliverables.
• Extensive client facing experience with proven communication skills, rationalizing client’s expectation with engineering and customer service departments to ensure quality and on-time delivery. Proven ability to manage cross-functional and remote teams along with vendor/sub-contractor management & negotiation skills.
• Excellent communication with stakeholders (including CxO level managers) to provide accurate reporting and information regarding ongoing projects. Unique ability to apply technology to provide both tactical and strategic benefits to any project.
• Extensive Project/Program Management experience working for large scale Government and private sector customers in Transportation, Banking and Telecommunication industry.
• Agile Program Management experience leading and managing diverse offshore/onshore teams, subcontractors, and other third party vendors using scrums and sprint approach.
• Proven track record of successful customer relationship management.
• In depth Service Management experience with strong focus on ITIL process establishment and continuous process improvement (CMMI).
• Experience in developing/managing enterprise level project schedules
• Strong Information Technology management experience specializing in data analysis, system integrations, systematic troubleshooting, infrastructure and operations.
• Good exposure of handling stressful project related customer interactions.
• Designing and delivering walk-through sessions, trainings and demonstration to the customers.
• Breadth of knowledge spanning various platforms, IT applications/network systems and underlying infrastructure.
• Extensive experience in leading and managing Software Development life cycle (SDLC) and Product Lifecycle Management (PLM)
• Broad experience managing engineering teams using Java, C++, SQL and other programming languages
• Well versed with identifying risks, issues and developing mitigation plans, interfacing regularly with client to develop relationship, deliver status and manage dependencies and risks.
• Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls
• Demonstrated ability to "think outside the box" while identifying problems and developing creative solutions
• Very well organized, demonstrates considerable follow-through, extremely process oriented, able to multi-task and produce timely end results.
• Result oriented and quick learner.

TECHNICAL SKILLS:

• MS Project
• MS Office
• MS Visio
• SharePoint
• SVN
• JIRA
• StarTeam
• Windows
• Unix
• Oracle
• MySQL
• CISCO
• VMware (ESXi)
• SalesForce.com
• MediaWiki
• OTRS
• SIP
• POTS
• ISDN
• GTFS

PROFESSIONAL EXPERIENCE:

IT PROGRAM MANAGER

Confidential - BOWIE, MD

• Successfully launched LogicTree’s first OEM & SaaS product offering and “go to market strategy” to meet the changing economics and business environments of the transportation industry which resulted in increased market penetration and technology adaption.
• Sold 2.7 million dollars in upgrades to existing customers by utilizing responsive flexible approach and comprehensive customer needs assessment.
• Successfully led the effort in establishing a PMO and defined PMO charter, policies and procedures of project office
• Introduced repeatable processes to streamline product delivery, reducing implementation time from 1 year to 180 days resulting in increased profit margins between 40-60%.
• Successfully architected and deployed multi-carrier and multi-site mixed environment hosting solutions comprising of over 200 servers, supporting commercial carrier-grade Speech-Enabled Directory Assistance (411) subscription services, several intelligent transportation (ITS) multi-channel communication systems handling over three million calls (voice) and million visits (data) per month.
• Led 3rd party product evaluations and vendor negotiations resulting in over 30% operational efficiencies and 7 million dollars in savings
• Effectively established and managed SLAs for the IT help desk by serving as the Service Level Manager by documenting and implementing standardized IT best practices for change and configuration management.
• Introduced and implemented LogicTree’s first wiki (Mediawiki), first trouble ticketing (OTRS) and bug tracking (JIRA) systems
• Successfully managed and closed out 15 concurrent projects life cycles which included various customer profile, scope of work and time zones.

ASSISTANT VICE PRESIDENT - CLIENT MANAGER

Confidential - FULLERTON, CA

• Sold solutions and acquired new client base to increase the managed asset portfolio from $88 million to over $140 million dollars.
• Championed six sigma methodologies to reduce transaction defects

CLIENT FINANCIAL ANALYST

Confidential - HUNTINGTON BEACH, CA

• Top performer ranking in top 3 for six straight quarters in the entire region (over 1700 team members)
• Sold 18 millions of dollars’ worth of asset and debt management solutions to retail banking customers

IT PROGRAM MANAGER

Confidential - BOWIE, MD

• I work with functional area managers and staff in engineering, sales, operations and other internal departments to coordinate efforts amongst cross-functional teams to achieve pre-defined goals.
• I lead the product solution teams that spanned over multiple continents, in the development and execution of product plans. Regularly provide revenue recognition, resource cost and EVM reporting to CFO.
• I translated work items, dependencies and information about available resources into an integrated project schedule along with risk assessment and contingency planning.
• I was responsible for directing and managing daily standups, weekly, monthly and quarterly meetings and status reports. I tracked and maintained product backlog and roadmap, project progress and action items resolution to ensure timely delivery of solution deliverables along with monitoring progress according to milestones and schedules.
• I worked simultaneously on several project scopes, goals, and deliverables that support business goals in collaboration with senior management and stakeholders. I championed communications and risk management strategies by encouraging customer involvement with constant feedback and formal acceptance processes throughout the project lifecycle.