SUMMARY:

• Highly focused executive - level candidate offering extensive expertise in Program & Project Management, Business Process Management, and consulting services, with experience in the conceptualization and implementation of complex projects.
• A strategic thinker with ability to see the big picture.
• A record of successfully developing and implementing innovative enterprise-wide solutions for the benefit of clients in a variety of industries.
• Well versed in the cultivation of collaborative and cooperative relationships with key stakeholders at all levels of an organization to achieve project management lifecycle goals and milestones.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism and an effective communicator both written and verbal

CORE SKILLS AND COMPETENCIES:

• Program Management
• Project Management
• Software Development
• Credit Card Validation
• Quality Assurance/508 Testing
• Insurance Claim Processing
• Customer Relationships
• Business Analysis
• Strategic Planning
• Video Teleconferencing
• Service Order Processing
• Federal & State Government exp.
• Global Project Implementations
• Data Warehousing
• Financial Ratings
• Team Management
• Budget Administration
• Client/Server Applications
• Process Improvement
• Networking
• Billing Systems
• Staff Management
• Pharmaceutical Research
• SLDC Planning

TECHNICAL SKILLS:

Software and Development Applications: Microsoft Word, Microsoft Excel, Microsoft Visio, Microsoft Project, Microsoft PowerPoint, Replicon, Clarity, Citrix, Cognos, VBA, SAP, SharePoint, JIRA, Artemis, RoboHelp, RACF, PowerBuilder, Unanet, C++, Java, Oracle WebLogic, PERL, xMetal, Documentum, ASP, WebSphere, Rumba, eRequester

Hardware Platforms: PC, Mac, Legacy Systems, AT&T Wireless Platforms, 5ESS, Tandberg Video Systems, NCPs, Cellular Equipment, Centrex, Cisco/Polycom HDX E20/DX 70/4000/9000

Contract Management: Program Management, Vendor Contract Management, RFP Generation, Contract Negotiations, Staffing

Operating Systems: Microsoft Windows 7, 10, OS/2, MS-DOS, Mac OS X, ICRIS, CRIS, SOMS

Internet Technologies: Internet broadcasting, programming and radio management (Radionomy & Nobex), keyword placement, Twitter &, Facebook marketing, Mobile app development (Google & Apple)

Testing Tools: Win Runner, SQA Robot, Test Director

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager, Baltimore, Maryland

Responsibilities:

• Provided oversight and management to ensure that contract requirements were met.
• Worked with client-based team and Confidential HQ-based resources to ensure timely and accurate invoicing and project tracking.
• Monitored equipment ( Confidential equipment and related network servers) inventory replacement, retirement and maintenance of Confidential established project schedules, utilizing appropriate tools such as Microsoft Excel.
• Collaborated with the Confidential HQ-based Operations team, as needed, to fulfill equipment ( Confidential equipment and related network servers) maintenance, integration, and upgrade requirements for assigned contracts.
• Managed basic revenue models, P/L, and cost-to-completion projections and made decisions accordingly (also 508 usability issues).
• Willingly played various roles, as needed, to ensure that project and contract goals were achieved.

Confidential

S r. Program Analyst/ Strategic Business Project Manager, Linthicum, Maryland

Responsibilities:

• Responsible for Improvement of International Student Programs ( Confidential ) based on critical needs, and business impact.
• Provided technical expertise assessing current business management processes and leading the effort of process improvement, re-engineering, implementation, ETL development, Business Intelligence and monitoring of technical and business methods.
• Provided program/project management support to the following programs: student registration processes, Special Security Access and International Student Programs.
• Interacted with Confidential upper management to ascertain and define department goals.

Confidential

Sr. Program Manager, Baltimore, Maryland

Responsibilities:

• Responsible for all IT services provided under the Confidential Contract and full HCM management authority for all Contractor personnel assigned to work on this contract.
• Serving as the primary point of contact for the Contracting Officer Technical Representative ( Confidential ) in matters concerning the contract and resource management.
• Managed all administrative contract matters for all infrastructure, security, CRM, data conversions, QA, Global project implementations, ETL development, BPM, network storage, server & equipment decommissioning, and level 3 network support contractor employees and associated report generation.
• In conjunction with the corporate office, recruiting and HR resource staffing and change management requests.
• Resolved performance and personnel issues. Served as a liaison between the contractor’s corporate management and partnering with the Federal customers maintaining personable, supportive and amiable relationships with stakeholders, contractor management and IT staff.
• Responsible for all deliverables related to the management of the contract (i.e., budget & status reports (using MS Project Server, Visio & Excel), technical/success progress reports, Integrated Master Schedules, SharePoint Project Folder Mgmt.& invoices).
• Managed contractor contract burn rates ($10M yearly), off contract overtime request, staff mentoring and maximization of the contract allowable billable hours.
• Managed a Sr. Technical staff of 61 onsite and remotely.
• Maintained 95% to 97% staffing rate over 18 months.
• With an ability to be analytical and produce meaningful reports/assessments, working with difficult people and initially adversarial managers developing allies and valuable resources.

Confidential

Senior Program Manager/Project Director, Baltimore, Maryland

Responsibilities:

• Responsible for initially coordinating a multi-stakeholder project (including government entities, and large subcontractor companies) to develop charter & implement a Physician Quality Reporting System (PQRS) fraud detection process.
• Including a web survey application, and supporting statistical discovery methodology.
• Developed, managed and maintained excellent client and accountable sub-contractor business relationships. Provided project management oversight, specifically managing the WBS, project, status & Integrated Master Schedules, establishing Agile development processes, providing status updates (using MS, Project, Visio, & Excel), for all team members and upper management, assessed, managed, reported and tracked risks, developing and implementing risk mitigation strategies.
• Managed a team of 15 staff and sub-contractors.

Confidential, New Castle, Delaware

Senior Project Manager/Business Analyst

Responsibilities:

• Oversaw the implementation and development of project charter, initiation and planning documents for Confidential projects.
• Providing day-to-day Business Project Management of the projects, identified issues and risks, and recommended possible issue and risk mitigation strategies associated with the project.
• Acted as facilitator between the client stakeholders and the Deloitte staff, and was responsible for ensuring that work performed under task orders was within scope, consistent with requirements (using Visio & Excel), and delivered on time and on budget.
• Also identifying critical path, tasks, dates, change management, Agile development, UAT testing, ETL development and acceptance criteria and ensured that the project stayed on track and met all Confidential grant objectives.
• Provided direction and oversight of 25 technical and functional staff working on the project towards RFP development.

Confidential

Senior Project Manager / PMO, Hunt Valley, Maryland

Responsibilities:

• Provided senior executive oversight on multiple agile based projects from conception, development, integration, decommissioning and service delivery of final product, including the deployment of a new applications.
• Also managing change with full SDLC (using Agile processes) relating to retail ERP transactions spanning debit/credit cards, data-analytics, Business Intelligence, Datawarehousing, Global project Dashboards, eBanking mobile applications, and ATMs.
• Leveraged proficiency in Clarity, SharePoint, Visio and Microsoft Project to manage tasks, UAT testing, Integrated Master Schedules, project amendments, and change requests.
• Assumed a lead role in the coordination of cross-departmental meetings to facilitate collaboration and cooperation in highly complex engagements, mentoring junior staff.
• Managed, and created charters for 4 projects, with 4 different staffs with 85 technicians and a total cost of 6.5 million.
• Brought about an international BPM marketing web dashboard Agile project, ETL development from various databases for international analysis and marketing program results.
• Managed a new portal project combining clients (Amazon & UPS) enabling specific website client account detail, to cross many internal ( Confidential ) & external data platforms. Negotiated for additional resources, funding and extending the schedule.
• Third a managed a migration of a mobile banking app to an outside provider host, decommissioning previous Confidential server & applications, and doing various service & security upgrades along with ETL development in the process.
• Fourth managed the migration to a new server & application to capture merchant credit card fraud. This project involved decommissioning previous server and supporting applications.

Confidential

Senior Project Manager / PMO, Pennsylvania

Responsibilities:

• Tasked with the effective management of all aspects of data-analytics projects for the Global Master Data Management organization, encompassing project planning, status reporting, and frequent communication and collaboration with key stakeholders.
• Contributed to the successful development and fulfillment of requests that included business case development, value definition, cost assessment, risk-benefit analysis, and resource allocation.

Confidential

Senior Project, Program and Operations Manager, Baltimore, Maryland

Responsibilities:

• Assumed a lead role in the installation, configuration, integration and service delivery of over 1,200 Polycom &Tandberg video teleconferencing systems at SSA offices throughout the nation also at public access locations.
• Engaged in extensive negotiations with independent vendors to execute near-simultaneous efforts.
• Ability to be highly focused, thereby reducing equipment installation schedules to weeks instead of the existing monthly intervals, achieving the agencies deployment goals quicker than planned.
• Generated and responded to RFPs for new equipment, decommissioning of servers and old equipment, Global project implementations, and vendor contracts. Exercised proficiency in eRequester & JIRA to monitor technical, infrastructure and service issues, as well as billing issues.
• Effectively managed a full spectrum of project management functions, including resource management, budgeting, status reports, Integrated Master Schedules revenue, technical, contractual, and administrative issues (using Visio & Excel), along with on-time strong project delivery skills.
• Developing, managing and maintaining excellent client and business relationships.
• Managed a 4 Year rolling budget average between $96 to $135 million per year.
• Managed, hired and vetted a staff 45 contract technicians onsite and remotely nationwide.

Confidential

Senior Project Manager, Florham Park, New Jersey

Responsibilities:

• Collaborated with ad agency vendor and the marketing department of this leading pharmaceutical company to advance the development of the various corporate websites, implement Search Engine Optimization software, and ensure the deployment of Agile methodologies across multiple departments.
• Addressed and resolved maintenance issues relating to the Confidential Oncology Pharmaceutical family of Interwoven Team Site websites, as well as traffic monitoring, Business Intelligence Reporting, Business Process Improvement, Clinical analysis reporting, Integrated Master Schedules, data-analytics, integration, infrastructure, keyword density, UAT testing, ETL development, Global project service delivery and other technological implementations. $7 million yearly budget managed.

Confidential

Senior Project and Quality Assurance Leader and Site Manager, New Jersey

Responsibilities:

• Served a lead management role for multiple concurrent eCommerce projects implementing Agile development, Microsoft Project Server, and Microsoft Excel for this online portal offering account, claims processing, service delivery and policy management.
• Exercised full accountability for multiple multi-phase project timelines, Siebel ERP data warehouse infrastructure applications, Cognos data-analytics, project status, documentation, integration and cost estimates.
• Wrote, compiled, and obtained approvals for varied project charters and master test plans, and UAT testing (using Visio & Excel),. Working with a $15 million rolling budget. Managing a staff of 35.