SUMMARY:

• Progressive Information Technology (IT) Project Manager (PM) with advanced understanding of PM best practices and PDLC and SDLC processes and tools.
• MBA in Finance, and Certified Project Management Professional (PMP).
• Experienced in developing and managing project budgets with projects in multiple technologies,in various industries, and across various lines of businesses (LOBs).
• Experienced in Waterfall and Agile software/system development methodologies.
• PMO compliance liaison leader and manager at all project phases in highly regulated Transportation and Finance Services industries.
• Solid analytical skills, and strong interpersonal and communication skills.
• Experienced managing cross - functional geographically distributed and culturally diverse resource teams from 5 to 300 people in matrixed organizations.
• Dynamic, analytical, forward thinking and proactive.

TECHNICAL PROFICIENCIES:

Software/Applications Tools: MS Office Suite, MS Project Professional, Primavera Project Management, Clarity, MS Project Portfolio Management, SAP Solutions Manager, SAP Project Systems, BaseCamp, JIRA, VISIO, HP ALM, CRM, Customer Service (Remedy, Aspect).

Enterprise/Financial Applications: SAP GenDisplay, FinGate, FIS, Ariba/e-Trax, Exacta/SupplyPro, SAP Materials Management, SAP Finance Controls.

PROFESSIONAL EXPERIENCE:

PMP Consultant

Confidential, Philadelphia, PA

Responsibilities:

• Successfully managed cross-line of business project teams and Applications Developers through PDLC and SDLC lifecycles from merchant discovery sessions to project execution.
• Communicated effectively with senior management via multiple media and portfolio reporting meetings.
• Successfully executed and closed projects on schedule and within budget including the applications and databases decommissioning major Business Information Systems, Mortgage and Automotive application systems.
• Managed call center Main Data Center (MDC) strategy programs which included Virtual Desktop Infrastructure (VDI) Proof of Concept and VDI Pilot, and Storage Area Network (SAN) capacity expansions.
• Successfully expanded the data center platform infrastructure including installations of new gas - based fire protection/suppression technology.
• Successfully completed Automated Call Distributor ( Confidential ) IT - telephony server upgrades and provided PM leadership for all Call Center capital IT projects for infrastructure upgrades and expansions.
• Managed the Agile software development project to completion on schedule and on budget.
• Fully achieved the expected enhancements of the clients’ web experience including mobile and non-mobile applications.
• Developed the company’s first Project Planning Process implementing a PM structure to include testing/use cases planning and development, load testing/balancing, deployment, disaster recovery planning, and close-out lessons learned.

Confidential, Philadelphia, PA

Senior Program Manager

Responsibilities:

• As SAM Program Manager and PMO lead, completed the second largest program ($135MM) in Confidential ’s history on time and within budget.
• Managed enterprise infrastructure projects and schedules from conceptual design through the Quality Gates and Operational Readiness processes ensuring successful passes and compliance at the highest standards.
• Staffed and managed resources of the ongoing AT/Engineering Support organization.
• Led and managed the implementation of a Contact Center automated customer notification (ACN) application tool that pre-notified customers by SMS and e-mail concerning train delays and scheduling.
• Provided PM leadership in functional areas including Confidential, Purchasing and Procurement, corporate AT Systems Engineering, Project Management Office, the Confidential Manassas VA Data Center tech support team, and Reservation Sales Contact Center Systems tech refresh and systems support.

Senior Project Manager

Confidential, West Chester, PA

Responsibilities:

• Solid intra-, and inter-company PM resulted in sales of over $100 MM and enhanced averages in Speed of Answer, Call Time, Abandon Rate, and Resolution Time for first partnership airing with Dell Computers.
• Structured and created new Resource Planning model to manage the call center staffing process more optimally and consistently. The model solution included:
• Network-wide process gap analysis of individual site processes.
• Development of a new process flow which improved the coordination of hiring and training strategies.
• Enhanced planning efficiencies
• Reduction in hiring process cycles.
• Improved cost-effective training capacity utilization.
• Improved customer service quality including Average Handling Times and Occupancy rates for the Call Center representatives.

Confidential

Project Manager

Responsibilities:

• Provided structured project management for multiple telecommunications infrastructure projects including project objectives and deliverables, project plans and budgets, industry studies, status reports, time accounting and resource plans.
• Conducted project meetings, built teams, managed vendor and negotiated vendor relationships and major equipment purchases, and ensured that all scheduled activities were on time, within best practices guidelines, and on budget.
• Managed enterprise-wide teams for software applications development, Confidential hardware upgrades and management of system capacity and security for Call Center Operations, Customer Service applications, Confidential Retail Stores and Distribution Centers, Order Entry, Call Centers, B2B transactions, and the overall Confidential inter/intranet operation.