SUMMARY

• Seasoned Information Systems professional with over 30 years of progressive hands - on, customer-facing, highly-technical IT project management and solutions delivery, strategy, processes design/implementation, and operations, quality controls and optimization. Senior advisor to C-Suite on IT strategy and business workflows designed to increase efficiency and efficacy.
• Master at driving self and organizational transformational adaptability to business and IT ecosystem changes.
• Extensive project management & business analysis portfolio up to $5MM and over 50 direct-report individual contributors.
• Proven management consulting skills (Big 4) and National Consulting Practice Director generating $4MM in revenue and over $135 MM in assisted revenue. Well-versed in the theory and practice of SOA, ITIL, TOGAF, Zachman, FEAF, HP ALM and SDLC, Agile-Scrum & Waterfall frameworks and methodologies. Extensive hands-on knowledge of telecom operations, data center migrations/consolidations, MAD (mergers, acquisitions and divestitures), business processes design/optimization and improvements for OSS/BSS systems.
• Verifiable portfolio of positive results in data center consolidation, migration, operations, systems administration and quality assurance and.
• SQL, RDBMS, NoSQL, C-language, Unix Admin/scripting and other IT technical skills. Fully Bilingual, Spanish/English (DoD certified) DLPT L3/R3.
• Excellent verbal and written communication skills; as well as presentation skills from small groups to key note speaker scenarios. Uncanny ability to translate highly complex IT concepts into understandable laymen’s language. International experience in Latin America, Europe, Asia and Canada.
• Client-facing Project Manager for the migration and consolidation of 18 data centers for clients in government, telecommunications, banking/finance and hi-tech; among others. Every project delivered on-time and on-budget. Technical Architect and Planner for consolidation of over 400 data center facilities into two mega-centers.
• Business analyst & Technical Project Manager for check imaging infrastructure. Formulated proof-of-concept, financial and technical business cases. Presented business case to 23 largest financial institutions, securing approval and funding for check truncation and image exchanges over TCP/IP networks. Designed and documented the Cisco-based check imaging network (TCP/IP, OSPF, RIP, BGP) enabling check image transfers between the financial institutions. Realized a measureable 85% reduction in operational costs savings compared to paper-based processing costs.
• Technical Infrastructure Project Manager for the migration of 500,000 high-speed Internet subscribers from AT&T services to in-house services. Includes acquisition of new transport services, application for new Autonomous System, IP address acquisition, installation and configuration of all CMTS and routers. Deployed a new provisioning systems and performed live-cutovers all subscribers were properly migrated. Performed all functions in 119 days.
• Technical Business Analyst and subsequent project manager for Bright House Networks commercial VoIP services development and launch. Developed the conceptual design, use cases, proof-of-concept, commercial packaging options for sales and marketing.
• Program and Project Manager for 22 highly-skilled, senior level professionals’ delivery of telecomm and networking solutions and performed engagement Q.A. discussions with clients and internal team members. Responsibility for budgeting and P/L.
• Technical Project Manager / Business Analyst for a major MSO’s ASR process reducing order to cash times, shortening customer commitment deadlines (FOCs), and improving customer satisfaction. Created use cases, swim-lanes and other conceptual documentation to review the existing process and recommend changes.

TECHNICAL SKILLS

• Hands-on expertise in Unix
• Linux
• AIX
• Windows
• VMware
• Cisco IOS (CCNP)
• Nortel (Certified Network Professional)
• IBM
• HP
• EMC
• SAN
• NAS
• DAS
• C-Language
• XML
• cXML
• EDI
• SLQ
• no-SQL
• RDBMS
• Amazon S3
• APIs SDLC
• Agile
• Scrum
• FEFA
• Zachman
• TOGAF
• COBOL
• FORTRAN
• Assembly
• Shell scripts (bash
• ksh
• sh). Project Management
• MS Project
• Kanban
• ITIL v3. Bilingual DLPT certified native speaker (L3/R3 for both Latin American Spanish and Castilian).

PROFESSIONAL EXPERIENCE

Confidential, Radnor, PA

Sr. Project Manager

Customer-facing responsibilities for the orderly transition to Confidential ’ digital shopping, ordering and invoicing workflows. Managed 22 customer-facing projects, from first contact through go-live. Prepared project plans and strategy. Analyzed individual customer requirements and engaged Confidential ’ Sales, Marketing, IT and vendors. Coordinated data alignment between Confidential punch-out platform vendors (Ariba, SciQuest, ESM, Vimaya, et. al.) and flow-through systems. Performed punch-out, order integration and invoicing tests to SAP using cXML and EDI.

Confidential, King of Prussia, PA

Business Analyst

Responsible for confidential-based full cycle business analysis in Agile/Scrum environment for four critical revenue producing website-creation products. Gather business stakeholders’ needs through interviews, focus groups, surveys and first-hand observation methods under Agile/Scrum/Waterfall and Xtreme methodologies. Translate needs into clear and actionable software development requirements and user stories. Create test plans, test scripts and assist in testing as required. Authored am 119 pages functional requirements specification for a single website editing and management product within the first 4 months. Managed a portfolio of projects to support product launch and product quality assurance. Communicate with senior management and prepare communication plans and presentations for review and approval processes. Review test results, track down reported defects in java and APIs for expedited ticket notifications to software engineering. Support release management and testing during product deployments to development, UAT and production environments. Key applications include HP ALM & Quality Center, SAP, Informatica, Lucene, Google Analytics, Mingle, yellowbook.com, APIs (JSON, XML) and mobile support (IOS, Android).

Confidential

Sr. Project Manager

Customer-facing responsibilities for the orderly transition to Confidential ’ digital shopping, ordering and invoicing workflows. Managed 22 concurrent customer-facing projects, from first contact through go-live. Prepared project plans and strategy. Analyzed individual customer requirements and engaged Confidential ’ Sales, Marketing, IT and vendors. Coordinated data alignment between Confidential punch-out platform vendors (confidential et. al.) and flow-through systems. Performed punch-out, order integration and invoicing tests to SAP using cXML and EDI.

Confidential, Philadelphia, PA

Senior Business Analyst

Product launch Sr. Business Analyst for the largest confidential’s Business’ VOIP telephony and SIP trunking commercial initiatives. Captured end-user requirements using UML, use-case and user stories. Translated business requirements into technical requirements for Agile/Scrum and waterfall SDLC teams to prioritize product features for each sprint and assist in determining features readiness state. Interfaced with the Product Owner, Program Manager and VP/Director level stakeholders to communicate user impact, user requirements and viable solution venues.

Confidential, Wayne, NJ

Senior Technical Analyst

Consultative strategy and technical advisor to the CIO. Responsible for analyzing and providing recommendations for a Confidential ’s wish list and baby registry line of business. Created multiple SOA-based models using TOGAF9 and SOA-patterns incorporating legacy systems and next-generation registry operations. Researched existing competitive market and paired SOA components to market-trending web presentations for wish list services. Analyzed the existing monolithic application with build-in RDBMS business logic and proposed a distributed architecture bridging APIs for interoperability and legacy support. Designed Infrastructure and SOA-based architecture for a major retailer’s gift registries line of business. Specified architectural needs and roadmap for capabilities development.

Confidential, Atlanta, GA

CIO Advisor, Project Manager & Lead Technical Analyst

CIO advisor & Project Manager for the optimization of IT resources (desktops, laptops, storage, network). Studied the CIO’s domain and identified five key areas to defer capital expenses and lower operational expenses at the rate of $3.2MM a year. Prepared proof-of-concept desktop systems lifecycle management, extending the useful life cycle from 36 months to 60 months using a strategic parts replacement and Microsoft license extension approach. Deferred capital expenditures of $1.6MM for additional storage space by evaluating the utilization of existing resources and redefining RAID strategies for key applications. In support of the U.S. Department of the Treasury’s data center consolidation strategy, evaluated all software tools and licenses to assist in deciding which software suites had overlapping functionality. Software suites with overlapping and non-value added features were identified and submitted to the CIO for executive decisions.

Confidential, Atlanta, GA

National Director, Telecom & Data Projects Mana gement

Services Delivery Project Manager for Communications, Media & Entertainment named accounts. Technical Project Manager for mid-to-large scale projects ranging from data center migration, data & voice network design and software rationalization. Sustained a group rate of better than 80% billable time and on-time/on budget completion for every project. Advisor to CNN International CIO on strategic traffic system selection. Technical Project Manager for the development and implementation of Bright House Networks commercial VoIP services including device configuration proof of concept and implementation templates on Cisco switches and Audiocodes IAD devices. Executed a migration within 120 days of 500,000 high-speed cable subscribers from an outsourced provider saving the MSO from losing internet subscribers. Executed the migration of over 400 Windows, Linux and VMware servers with their respective SAN/NAS/DAS systems from a MSO headquarters facility to a newly acquired data center in six weeks saving $450k in planned electrical upgrades.

Confidential, Atlanta, GA

National Director, Telecom & Data Projects Management

Services Delivery Project Manager to federal/local/SLED government, banking, and high-tech clients. Technical Project Manager for engagements ranging from $200k to $5.0MM supervising between 10 and 50 individual contributors. Supported ERP sales team with infrastructure know-how and client presentations. Migrated 50,000 Lotus Notes users from mainframe to Wintel four weeks ahead of schedule and $300,000 under budget saving the client $1.2MM in additional LPAR licenses. Managed the infrastructure components of ERP installations including SAP, Oracle, JD Edwards, PeopleSoft and other leading packaged solutions. CIO advisor on strategic billing platform selection for one of the larges MSO in the U.S> Designed and implemented the Cisco-based check imaging network (TCP/IP, OSPF, RIP, and BGP) for 22 major US banks saving over 85% from paper handling costs.

Confidential, Atlanta, GA

Principal & National Director, Program Management

National Director & Program Manager for Client-facing communications infrastructure services delivery. P/L responsibility for the National Networks & Infrastructure Solutions practice in support of ERP and systems implementations. Achieved practice revenue of $4MM and revenue assist of $135MM. Managed delivery of solutions for a group of 22 highly-skilled, senior level professionals and performed engagement Q.A. discussions with clients and internal team members. Promoted three times in less than four years. Responsible for client-facing account management, services delivery and follow-up work streams for a variety of vertical industries.

Created client-facing white papers to promote infrastructure services and gain CxO level mind-share.

Confidential, Birmingham, AL

Technical Project Manager

Responsible for managing projects and technical accuracy of data and voice network solutions in client-facing environments. Troubleshot and redesigned networks saving clients upwards of $125MM in additional equipment and lost productivity. Troubleshot networks for TCP/IP, OSPF, RIP, BGP, MPLS, SMDS, Frame Relay, AppleTalk, IPX, DEC LAT and other protocols. Promoted from Consultant to Sr. Consultant to Principal Consultant in two years. Designed the MOSPF high-availability frame relay backbone for NASA’s orbiting vehicles network using Cisco and Nortel routers and switched providing seamless integration with vendor redundancy (AT&T and MCI).

Confidential, Atlanta, Ga

Project & Systems Integration Manager

Responsible for the planning, deployment and operation of Unix-based listing services systems for major telephone companies. Improved administration procedures, reducing manpower costs by 33% and processing time to one shift. Project Manager for the migration of US$5MM directory listings to AIX reducing search time by 63% and call taker position by 20%, saving the operating company over $5MM a year. Designed, tested and implemented client-facing high-availability and DR scenarios standard operations procedures (SOP) for 411 and 911 systems.

Confidential, Atlanta, GA

Computer Programmer / A nalyst

Responsible for coding and implementing all communication interfaces between the Property Management System and various PBX, energy management and POS vendors. Coded over 12 interfaces in C language for Unix System V, AIX, HP-UX and Unix SCO.

Confidential,

Computer Programmer / Analyst

Responsible for software development for the  confidential Logistics Management System with over 400,000 lines of code. Developed software in COBOL for mainframe and Datapoint Systems. Promoted to E-5 in three years. Recipient of two (2) Air Force Commendation medals four outstanding performance as computer programmer and environmental support technician. Chemical & Biological warfare management and operations. Rapid Runway repair special operations. Base denial special operations. Professional Military Education graduate.