SUMMARY:

• Possesses an impeccable record of accomplishment and delivers completed solutions for more than ten (12+) years of international and multinational experience in business.
• While being responsible for CRM Practice growth Confidential brings to bear in a single package of talents, such as, solutions architect, enterprise data architect, enterprise architect, program and project manager, business analyst, and other important business management and technology roles.
• Exposed to various industries such as, manufacturing, food and beverage, agriculture, banking, financial services, healthcare, insurance, telecommunications, Energy, Media and Entertainment sectors.
• His strong technical knowledge in Confidential, .NET coupled with the knowledge of CRM domain & Manufacturing Execution Systems has helped in growth of key customer portfolio and respective accounts.
• Understanding customer operations and aligning the same to organization’s delivery values is his strength.

TECHNICAL SKILLS:

Databases: MS SQL Server 7.0/2000, MS Access

Languages: Visual Force pages, Apex, SOQL, SOSL,Apex Data Loader, HTML, ASP, .NET, C#, XML, XSL

Products: Confidential, Microsoft Dynamics

Operating Systems: Windows NT, 9x, XP, 2000/2003

Functional: CRM ( Confidential , MS Dynamics CRM 4.0)

Manufacturing Execution System: ( Confidential Fanuc Proficy Plant Applications)

Communication Software’s: RS Linx, PLCEP

Other Tools: IFIX, VSS, BizTalk Server, Microsoft Project, MS Office

Standards: DICOM, HL7, MESA

PROFESSIONAL EXPERIENCE:

Confidential, NYC, New York

Technical Architect

Responsibilities:

• Business & Technical requirements conversion into POC/Prototype as per customer expectation.
• Helping teams in Architecting of Integration solutions related to Lead Capturing(Multiple Channels),AVAYA CTI interface design definition & UI Strategy, Portal Integrations with SSO
• Analysis & design of future state of Integrations & data requirements, forward - engineering conceptual data models into logical, physical, and object model for appropriate and easy integrations utilizing XML WSDL data definitions.
• Team training & engagement into execution

Confidential

Confidential Manager Projects/Technical Architect

Responsibilities:

• Managing Offshore team & Handling deliverables phase wise.
• Resource Management
• Analysis of the existing Informatica Cloud & Confidential Instance.
• Architectural inputs with Design presentation for proper data flow between Alarming Centre Data(SQL Server),Informatica Cloud & Confidential

Confidential

Technical Architect & Project Manager

Responsibilities:

• Managed project budget, timeline following Agile Scrum Framework.
• Reported weekly per statement of work (SOW) actuals with estimate to completion ( Confidential ) vis-à-vis budget
• Managing & taking responsibility of Delivrables.
• Licensing Provisioning and Purchasing for Hoovers Integration as Data Validation Plug-in.
• Hoovers Integration Customization per Business Requirements.

Confidential

Saleforce.com Consultant

Responsibilities:

• Defining to be Force.com Architecture of Critical Shortage Application.
• Development & Customization of Critical Shortage Application.
• Implementation of Org wide Settings so as to restore original Application Security.
• Data Cleansing and Data Migration from Legacy to Force.com App.
• Designed conceptual, logical, and physical data models for Migrations and deployment to Production after UAT.

Confidential

Project Manager & Solution Architect

Responsibilities:

• Working closely with Vendor Management
• Managing resources & Hiring and Firing of resources based on these requirements.
• Handling Deliverables.
• Looking after Project status tracking and Updates
• Adding more functionality to Order Entry process.
• Credit Validation during the Ordering process and providing the Pay rate Plans to the Customer based on their Credit Score
• Automation of Collection process after the Due date.
• Selecting Payment Plan
• Payment Tracking Process
• Automated Workflow based on requirement.
• Apex Classes and Triggers for updating as well as inserting required data.
• New Visual Force pages to display specific data.
• Integration through Web Services with third Party Applications such as Cast Iron, Alianza, Blue Tie and Zuora

Confidential

Project Manager & Technical Architect

Responsibilities:

• Immediate results reduce license requirements and increased efficiencies of sales overlay teams.
• Estimating & Scheduling the Project
• Managing the writing of the elaborate Consolidation Recommendations for Instance Consolidation.
• Collaborating with Onsite team of contractors for coming up with enhanced Business Requirement Documents (BRD) and FSD based on the same.

Confidential

Technical Architect

Responsibilities:

• Understanding of the ERP Ln SOA Architecture.
• Modification analysis of the ERP Ln WSDL style.
• Assisting Tyco & ERP Ln Team understanding Confidential environment.

Confidential

Technical Architect & Project Manager

Responsibilities:

• Provide Deliver on Genworth client cycle time expectations
• Prevent /minimize Off-system business
• Facilitiating Requirement gathering and analysis between resources and Client
• Managing Confidential Requirement Gathering workshops at Genworth London Location & Team meetings with all business groups involved.
• Responsibility for Project Deliverables.
• CRM Requirement Analysis and Documentation for further phases.
• Developing of Custom Objects for Quote Process and Confidential Process
• Creation of Confidential Approval Process for Quote Approvals and Confidential Modules.
• Workflow Rules to assign activities as per business rules.
• Writing of various Apex Triggers for smooth Data Flow from Parent to Child Objects.
• Developing of Apex Classes for implementation of various functionalities
• Developing Visualforce pages for Data Export into PDF & Excel format specified by Genworth.
• Developing of Dynamic Visualforce Pages for proper reporting of various Insurance Parameters.
• Customization of existing Confidential application and preparing of Reports/Dashboards.

Confidential

Technical Architect

Responsibilities:

• Provide a tool that enables visibility into what deals partners are working on
• Provide a user friendly tool that is easy to navigate
• Enable the ability to generate roll-up reporting
• Validation Rule development as per Confidential Energy business needs
• Workflow Rules to automate processes.
• Triggers for Data handling & updates.
• S-Controls
• Confidential Requirement Gathering via Confidential Requirement Workshop
• Confidential Requirement Analysis and Documentation for Confidential Energy.
• Preparation of Program & Functional Specification.

Confidential

As CRM Programmer Analyst

Responsibilities:

• Creating apex code as per customization requirements & design documents
• Studying the systems and documenting the functionality
• Handle relevant technical communication with Client/Onsite Coordinator

Confidential

CRM Consultant

Responsibilities:

• Analyzing the requirements and checking the fit-gap in Confidential
• Configuration of some changes in MS CRM to demonstrate a Prototype to the client
• Testing of completed modules
• Handle relevant technical communication with Client/Onsite Coordinator
• Requirement gathering on CRM and Reporting needs
• Creating an MS Dynamics Environment at Offshore and replicating their customization
• Customization of the product using Microsoft .Net
• Designing Architecture for Integration with Share point & Thunderhead

Confidential

Problem Manager

Responsibilities:

• Driving Root Cause Analysis and proposing solution details to P&G Owners and affected sites.
• Working with P&G Change manager, Vendor’s on CR’s and deployments.
• Working & Meeting with Confidential on the Proficy related issues and CR’s.
• Regular Performance Analysis via sharing weekly Reports with P&G.

Confidential

Sr. Software Engineer

Responsibilities:

• Collecting of individual Site (BU) requirements for enhancements and functionality changes.
• Feasibility & Impact analysis of requirements considering other BU’s
• Code delivery for deployment & Migration with assistance from Confidential .
• Application support once its deployed across all the P&G sites

Confidential

Sr. Software Engineer

Responsibilities:

• Analysis of requirements provided from FAM Care solution Manager.
• Code review and Functional testing for already present bugs in current version.
• Providing Information to FAM Care solution Manager about resident bugs and their probable impacts on new enhancement.
• Fixing of bugs & developing code for enhancement in the application.
• Code review and Testing using Unit /Integrated testing templates.
• Code delivery and Application support.