SUMMARY:

• Proactive, performance - driven professional with 15+ years’ progressive expertise in leadership and problem solving for government, Aerospace, manufacturing, and startup operations.
• Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities.
• Cross-functional communicator easily interfaces with high-profile staff, vendors, and customers.
• Versatile, innovative, and loyal management professional able to see the “big picture” while staying on top of all the details.
• Recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.

STRENGTHS:

• Contingency Planner
• Project & Change Management
• Team Builder
• Research and Strategic Analysis
• Provide Structure, Direction & Vision
• Problem Solver
• Customer Facing

TECHNICAL SKILLS:

• Windows 10, Windows 8.1, Windows 7
• Windows 2012 r2, 2008 r2 (Win 2016 Preview)
• Lotus Notes 7.x / 8.x
• Outlook 2016, 2013, 2011 (Mac), Office 365
• Microsoft Project, Microsoft Visio
• Mac client Operating system
• BlackBerry Enterprise Server
• VMWare VCP 4.0 Certification
• VMWare ESX 4.x, Windows 2008 R2 Hyper-V
• VMWare View
• VMWare Workstation, Fusion, Virtual PC, XP Mode
• Working knowledge for APP-V, MED-V, Terminal Services and Citrix
• Storage technologies
• IBM xSeries hardware and blade technology
• Working knowledge of Exchange 2010, 2013
• Working knowledge of enterprise MS applications including Exchange, SQL, IIS, SharePoint, OSC 2013. 2010, 2007

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Project Manager Consultant

Responsibilities:

• Working with Security Lead to setup governance, security, and risk management throughout the organization using ISO/IEC 27002 standards
• Risk analysis and mitigation, identifying business impacts and determining solutions.
• Workflow and business process analysis and development.
• Change management and communication planning.
• Interacted with business analysts and process teams.
• Developed New Hire documents and simulations, created captivate screen captures, recorded sessions, and Quick Reference Guides (job aids)..

Confidential

IT Service Delivery Manager

Responsibilities:

• Collected inventory for network, hardware, software, and other devices utilization tools such as Spice works, SCCM, and Tivoli.
• Manage design, implementation and support of software prototyping tools, integrations systems and engineering labs for use by government agency.
• Direct projects for the installation and configuration of ATF systems including computer networks, devices, electrical protection and wireless communications.
• Plan the development of testing programs including requirements analysis, protocols, process improvements and quality assurance initiatives.
• Design and deploy mitigation systems that respond to complex vulnerabilities.
• Oversee software demonstrations, training programs and ATF technology exercises.
• Coordinate with lead technology teams to develop strategies that utilize existing infrastructure to provide enhanced defense of system attacks.
• Create protocols for system administrator and design maintenance processes and guidelines.
• Analyze innovative systems and integrate new computers, networks, databases and mobile communications technologies.
• As a IT Service Delivery Manager my focused is on:
• Delivering service that meets SLA and delights the customer
• Achieving productivity improvements
• Transforming and growing the business
• Developing strong relationships and teams
• Strong development focus - advocate of developing employees, teams and the business
• Significant experience of leading and managing teams (including matrix management) within an operational service delivery or shared services environment
• Thorough understanding of customer’s business and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
• Strong communicator at all levels
• Systems and IT literate
• Proven experience of contract negotiation and supplier management; experience of successfully integrating customer and operational requirements into supplier relationships
• Role model in performance standards and demonstrates and champions behavior that is in line with HPOE (High Performance Operating Environment) values:
• External Focus…High Expectations…Sense of Reality…Speed…Knowledge…Team Orientation

Confidential

Sr. Consultant Employer

Responsibilities:

• The design and development of integrated solutions using the latest Microsoft products and technologies.
• The delivery of high quality engagements around Microsoft's solution areas, technologies and products in diverse client environment: s.
• Stabilizing developed solutions using Microsoft methodologies in complex customer environments.
• Understanding the relevant development, infrastructure and operations implications of the solution.
• Manage successful delivery of change through governance and control of change process
• Change Management process implementation using ISO 20000 Standards & ITIL best practices.
• Identifying and leading continuous improvements to ensure an efficient and effective Change process ensuring stability of Service.
• Translated business requirements into technology requirements for inclusion in statements of work (SOW).
• Effective in fostering customer relationships.
• Continually developed consulting and technical skills based on accumulated experience. Applies knowledge gained from each project experience and execute future consulting engagements more effectively.
• Continually developed technical knowledge (MAP, ChangeBase Pro, Citrix, SCCM)
• Play a active role in technical communities and shares knowledge with the team
• Delivered Operating System Deployment (OSD) / Software distribution / Patch mgmt / software update management / asset intelligence
• Experienced in server/desktop virtualization & presentation services

Confidential

Manager / Team Lead & Configure Analyst Sr Staff

Responsibilities:

• Delivered projects, corporate/vendor driven upgrades, and information technology solutions supporting business, technological and organizational needs.
• Proactively managed projects with limited resources according to agency life cycles using best practices to minimize risks.
• Partnered with cross-functional teams of internal business units and IT groups to successfully implement new technologies in a mixed Windows, Mac, Linux, and Ubuntu center environment.
• Led and supported infrastructure migrations, including Windows, Office 2013, under broad direction of the center business units in a 60,000+ node environment.
• Managed and trained technical staff.

Confidential

Analyst, Sr. Staff

Responsibilities:

• Developed an innovated solution for highly secure, cost-effective, performance based service environment for PII/ITAR/SBU data using full disk encryption.
• Protected sensitive & very sensitive information from exposure to undue risks
• Technical project lead for migrating the legacy infrastructure, systems, and data to standup the new Windows 7 architecture. This included migrating the Agency from SMS to SCCM, SAV to SEP, LCS to OCS, and standing up a KMS licensing server to be used for Windows 7 & Office deployments.
• Conducted Windows 7 compatibility testing of all COTS & GOTS software across the agency.
• Setup & configure virtual machines across the agency to promote testing & tracking of all Windows 7 test results
• Provided Web browser application testing from IE 9, and eventually IE 11.
• Help design, implement, administrate and maintain of SCCM OSD test/prod environment (Windows servers, network hardware, storage/SANs, Windows client systems, Virtual client and server systems).
• Developed automation processes and systems to install and configure test hardware and software with Windows standard configurations, utilizing SCCM Task Seq, batch, vbscript, and AutoIt, scripting tools/languages.
• Evaluated and verified problem reports, planning and implementing a fix, and verifying the results.
• Designed and evaluated and assisted with the design of proposed SCCM OSD server environment to support ACES (NASA) proposed services.
• Integrating new hardware and software into standard configurations and images of Windows XP, Windows 7, and SCCM R3OSD.
• Migrated, created and maintained standard core image on Windows 7 machines across the NASA Agency
• Setup and maintained test lab including all Agency supported hardware.
• Setup and maintained full virtual test environment including physical and virtual servers, Windows Hyper-V, VMWare Workstation / ESX Dell
• Assisted in setup and training to deploy Agency-wide technologies including SCCM, Symantec Endpoint Protection, Microsoft KMS and McAfee Endpoint Encryption.

Confidential

Systems Engineer /ESX VMWare Admin

Responsibilities:

• Identification and resolution of end-user problem reports.
• Provisioning and deployment of new end-user systems (laptops, desktops, peripherals, software, etc.)
• Created and deployed a Windows image to upgrade currently-deployed Windows 2000 laptops to Windows XP.
• Created a standardized Windows image for use on all client hardware in the environment, and maintained the image with new hardware, as well as new software updates and security patches.
• Performed hardware and software planning and hardware installation of a server consolidation project, moving 9 remote Windows servers to a high-availability IBM Bladecenter configuration.
• Supported hardware and software planning and evaluation of new Laptop and Desktop systems to be utilized across the company.
• Assisted with logistics and deployment new ShoreTel VOIP phones along with new laptops and desktops.
• Used IBM Ultra builder & SMS to deploy packages & updates.