SUMMARY:

• Executive level IT program manager with over 16+ years of experience on IT projects
• Overall 10 years of experience of IT Program / Project Management
• Excellent communicator and relationship manager with aptitude for collaborating with high level executives, and key stakeholders to identify business needs and develop winning solutions
• Bachelors Degree in Computer Science and PMP (Project Management Professional) from PMI Institute
• Proficient in English and Spanish
• Eligible to work in the U.S. on a TN Visa

MANAGEMENT EXPERIENCE:

• Global HRIS Cloud Solutions implementations of SAP SuccessFactors (Employee Central, Recruitment, Performance & Goals, etc.)
• Enterprise Software Development Solutions
• ERP Solutions
• Develop and implemented IT standards and policies
• PMO implementation
• Object Oriented Programming using, C#, Microsoft .NET framework, UML
• MS SQL Server
• Developing XML web Services and Server Components
• Directory Services, Access management, Single Sign - On, Auditing
• Testing including UAT, Automated testing, Performance Testing, Functional Testing
• MS Project
• 10+ years in Project Management
• Resource Planning, Budget preparation, Vendor management
• Release management, Configuration management, Change Management
• Managing projects in a Global Delivery model (India, Mexico, USA)
• Process Improvements & Best Practices
• Enterprise Project / Program Management Office (EPMO)
• Interpersonal, verbal & written communication, and presentation skills

TECHNICAL SKILLS:

Project Methodologies: SAP Launch, SDLC, RUP, Unified Modeling Language (UML), Scrum, COTS, Waterfall, CMMI, PMI, ASAP, DMAIC, Testing Cycle V - Model, ISO 27000, SAP Launch

Business Applications: Microsoft Office Suite- MS Project, Outlook, Visio

Change Management: ADKAR model, Stakeholder Mapping, RACI Matrix, Training and Communications

Quality Management Tools: Test Director, Win Runner, Load runner and ISO Concepts

Other Tools: mySQL, Data Stage (ETL), Power Builder, Crystal Reports & Business Objects, Sharepoint, TFS, Starteam

Languages: C++, C#, VB .NET, ASP, ASP.NET, JavaScript, VBScript, SQL, DHTML, XML, XSLT.

Databases: MS SQL server, MS Access, FoxPro

Expertise: Technical Specialization

PROFESSIONAL EXPERIENCE:

Confidential

HRIS Program Manager

• Program and Project Management; scope definition, planning, resource allocation, risk management, quality assurance and quality control, communications, and project monitoring and control.
• Support in Change Management strategy and activities
• Support in Global HR standards and to be processes definitions
• Building successful matrix project teams
• Enterprise Project / Program Management Office (EPMO)
• Processes Integration within the HR functions
• Testing strategy (Parallel, Regression, UAT, SIT, Performance)
• Local and Global Support Model Strategy
• Transition (Hyper care) phase monitoring and control
• Vendor selection and RFP process

Confidential

Program / Project Manager

• Implementation of the entire SuccessFactors suite with a major multi-billion dollar construction company in Mexico and the Mexican Satellite Company.
• Identified Use cases and created business process diagrams: Activity diagrams and Sequence diagrams.
• Overall Project Management; scope, planning, resource allocation, risk management, quality assurance, communications, and project monitoring and control.
• Change management, Configuration management and Delivery management.
• HR Business processes best practices implementation
• Improved customer loyalty by ensuring that our customers fully utilize the value of the solution and our services.
• PMO implementation.

Confidential

IT Director

• Software licensing - Bring from a zero license schema to a full compliance and use of legal software.
• Data Center - Plan and build a new Data Center in the corporate offices.
• Software Development implementing Scrum methodology.
• Develop IT standards and policies to ensure that staff and users use IT resources in a responsible way.
• Renewal of the network communications infrastructure.

Confidential

Program / Project Manager

• Full Software Development projects - development of components for the middleware tier specific transactions between applications and layers with .Net technologies.
• Support and Maintenance Project - managed application maintenance projects (new enhancements and bug fixing) with a 1, 2 and 3 support levels.
• Testing Projects - managed functional, middleware, automated and performance testing projects
• Project Management - Complete SDLC Projects, Scope Management, Effort Estimation, Cost Estimation, Risk Management, Resource Management, Stakeholder Communication, Quality Assurance and Quality Control, Agile Development.
• Portfolio Management - Utilized the existing Project and Portfolio Management process to continue to capture key metrics on the portfolio with a focus on data accuracy and completeness. Designed, captured and provided analysis of key IT metrics for internal and external reporting promoting improvement, used CA Clarity PPM.
• Release Management - Managed all stages of release planning, including feature scheduling and feature prioritization. Worked closely with cross functional business and IT groups to validate system and end to end integration testing.
• Led diverse / cross functional virtual team of 10 people in different geographic regions of Charlotte, NC & India office to reduce customer escalations by 40% and met team related objectives through successful product releases and high customer satisfaction index of 97.5%. Managed onsite/offshore teams for project development & implementation for execution of 5 projects at Confidential over a period of 2 years.

Confidential

Project Lead

• Getronics Teller Application - System focused on optimizing the productivity and effectiveness of branch workforce. The software used web services-based architecture, facilitating integration with existing and emerging capabilities. It leveraged Microsoft's Smart Client technology and .NET architecture.
• Project Management - Developed and maintained project plans, project charter, status reports, project, timesheets, estimates, communication plan, reports, risk management plan, budget, milestone, and deliverable charts while providing efficient communication to project sponsors and stakeholders. Worked closely with customers to access their needs and provide solutions. Ms Project 2007 and previous versions
• Recommendations (Make vs. Buy) - Evaluated whether to develop tools/software in-house or purchase and select appropriate vendor. Use of Starteam and evaluatin of TFS as our next code repository server.
• Design Specifications - Analyze requirements form internal and external customers. Involved in preparing/evaluating architectural design documents from offshore team
• Team Leadership - Strengthened employee performance by hands-on management style through mentoring and coaching team, conducting performance appraisals and explaining changes, strategic plans and growth initiatives
• Project Budgeting/Costing - Managed Budget against program/projects tracking actual spend and providing forecast on quarterly basis. Managed customer’s expectations for project scope, deliverables, schedule and cost.
• Software Development - Development of several components for Globalfs: Webservices, Windows services, Windows applications and SQL store procedures with .Net technologies.
• Planned, strategized and managed projects involving data migration and data transformation for successful release of Getronics Tellers product. This project helped Citizen’s Bank to reduce delays by 60% due to increased efficiency.
• Managed onsite/offshore teams for project development & implementation and helped the offshore team grow from 4 to 14 members (Developers, DBAs, System Engineers and Testers) to save over $1.2 million.

Confidential

Project Coordinator

• Leading architecture meetings and project coordination.
• Gathering user requirements, designing workflows.
• Lead and developed ERP´s HR modules: Payroll, Taxes, Social Security, Benefits, Compensations, Talent Management and Organization. Technology: Informix 4gl and Informix SQL.
• Lead and developed interfaces between the HR, finance and Student Administration systems like account payables, inventory control, budgets, procurement, payments, and workflows.
• Lead development for the e-commerce site for tuition and payments services.
• Planned and built the new Data Center at the University corporate offices.
• Developed IT standards and policies for IT administrative and academic uses.

Confidential

• Developed an internal ERP involved in the HR modules: Payroll, Taxes, Social Security, Benefits, Compensations, Talent Management, LMS, Organization and Employee Profiles. This application was developed using Informix 4gl and Informix SQL.
• Designed framework components for the Employee Expense Management system.
• As a part of 10-member team I was involved in the intranet portal development, which involved design, analysis and coding of different server side components.
• Coordinated with Quality Assurance Team for Integration and Regression testing.