SUMMARY:

• Leadership experience motivating teams and individuals to work together increasing productivity resulting in problem resolution and implementation of best practice solutions. Not averse to working in high pressure situations within dynamic environments and has the ability to make decisions and multitask in such environments.
• Proven skills in Data Center Management, Infrastructure Program/Project Management with Organization Change Management, Information Technology Infrastructure Library (ITIL), International Standards Organization (ISO)Service Delivery, Transition Management, Asset Management, Business Process Analysis, Business Process Documentation, Mainframe Systems, UNIX/NT Systems, Information Security Administration, Service (SLA) implementation, definition and reporting.

TECHNICAL SKILLS:

TOOLS: Microsoft Office Suite (Excel, Word etc.), MS Project 2010, Visio, Team Foundation Server

PROFESSIONAL EXPERIENCE:

Confidential, Brighton, MI

PROJECT MANAGER

Responsibilities:

• Develop framework for PCI Program structure, policies and procedures in compliance with Payment Card Industry Data Security Standard (PCI DSS) version 3.2.
• Working with technology teams helped define strategy, commercial engagements, mobilization and deployment and operational support.
• Work with Acquiring Bank, Quality Security Assessors (QSA), Approved Scanning Vendors (ASV) and internal Compliance teams to determine resolutions to business or technical constraints.
• Manage Project Teams for the Technology Division, responsible for monitoring and protecting client infrastructure (networks, hardware, ecommerce, portal/finance, end user, retail, change management, etc.) to detect suspicious and hostile activity that would jeopardize the integrity of information systems and improving security posture of the network and PCI compliance.
• Supports projects through the governance process, inclusive of IT projects and broader initiatives to ensure security is properly included in all incoming work.

Confidential, Enola, PA

PMO ITO TRANSITION & TRANSFORMATION PROJECT MANAGER

Responsibilities:

• Serve as technical infrastructure project management office expert to project teams responsible for the integration of the global project plans developed by the regional project managers into a comprehensive and common Global IT transition program plan.
• Work with architecture team, program / project managers, executive level stakeholders reviewing impact of new requirements / acquisitions/projects (e.g. Data Center Closures or new construction) on infrastructure communicating and validating revised infrastructure architecture.
• Manages multiple infrastructure projects simultaneously in multiple countries and time zones, including evaluating and mitigating risk, controlling cost, communicating with stakeholders and managing expectations. Including PMO projects supporting PCI Program structure, policies and procedures in compliance with Payment Card Industry Data Security Standard (PCI DSS) version 3.2.
• Manage private data (Personal Identifiable Information PII, Treasury Information, Intellectual Property, Privileged Information & Payment Card Industry PCI ) appropriately, taking every precaution to protect it from loss, unauthorized access or theft in the three states: Data in use, Data at rest and Data in motion. Responsible for identification; evaluation/creation of policies around handling of data; education of users about data security; manage/implementation layered technology approach for practical data security controls (Encryption, Threat protection, Data loss prevention, Policy compliance devices, applications and web access ).
• Coordinated with team members for peer and client reviews of documentation and coordinated hardware and software UAT and/or QA testing.

Confidential, Southfield, MI

OPERATIONS & INFRASTRUCTURE PMO T&T PROJECT MANAGER

Responsibilities:

• Manage multiple global and/or regional projects simultaneously in multiple time zones, including evaluating and mitigating risk, controlling cost, communicating with stakeholders and managing expectations.
• Managed office space builds which requires connecting new office to corporate networks (WAN/LAN), Wireless Access Points, VoIP/Smart Phones/Telephony, Web/Audio/Video conferencing, Desktop, making sure appropriate backup supplies ( Confidential ) in place, work with building/facilities with floor plans (rearranging walls, inserting doors to connect new and original work space etc.) and ordering furniture.
• Multi - tasks in and manages fast-paced environments under high stress with multiple, simultaneous demands, consistency and accuracy.
• Worked with subcontractors and vendors to define and maintain working relationships. Providing vendor management of hardware/software leases, maintenance agreements, audits, analyzed vendor quotes creating RFI, RFQ and RFP, as it relates to hardware or software procurement requirements.
• Manages external vendors within the IT infrastructure and telecommunications areas, including upgrades and implementations of new IT servers, applications, backups, desktops and other peripheral
• Acts as a Change Management ITIL expert and enabler on various projects and programs across the business.

Confidential, Southfield, MI

ITO PMO T&T PROJECT MANAGER

Responsibilities:

• Collaborated with business stakeholders to drive key initiatives within the portfolio, progressing the development of strategy/vision related to private data (Personal Identifiable Information PII, Treasury Information, Intellectual Property & Privileged Information) appropriately, taking every precaution to protect it from loss, unauthorized access or theft in a Digital Worker Environment (BYOD, mobile applications, and SaaS/PaaS/IaaS).
• Ensures that appropriate security and controls are instituted within project deliverables (e.g., ASV, SCRP, ACR, audit follow-up).
• Mange project development from initiation to close, following project management disciplines: risk management, issue management, scope management and change control, project scheduling and control, financial management, resource management, integration management, quality management and use of SharePoint for project documents
• Effectively streamlined and applied Enterprise Change Management processes to initiatives, guiding leaders and their teams through the change, and providing education for employees in order to be successful. Provided Organizational change management initiatives with the steps and actions to take at the project level to support individuals who are impacted by a project.
• Appropriately applies Ford PM standards to PM & ITIL disciplines and appropriate use of Ford IT processes, tools and methodologies within project team.
• Mange project development from initiation to close, following project management disciplines: risk management, issue management, scope management and change control, project scheduling and control, financial management, resource management, integration management, quality management and use of SharePoint for project documents
• Supports PMO projects through the governance process providing monthly forecasts, tracking committed funds and manage project budget variances, as applicable, for Finance and ITO Portfolio Governance Committee per the governance model and obtaining appropriate stage-gate approvals from business and IT sponsors.

Confidential, Troy, MI

TECHNICAL PROJECT MANAGER

Responsibilities:

• Manage private data (Personal Identifiable Information PII, Treasury Information, Intellectual Property & Privileged Information) appropriately, taking every precaution to protect it from loss, unauthorized access or theft in the three states: Data in use, Data at rest and Data in motion. Responsible for identification; evaluation/creation of policies around handling of data; education of users about data security; manage/implementation layered technology approach for practical data security controls (Encryption, Threat protection, Data loss prevention, Policy compliance devices, applications and web access ).
• Effectively streamlined and applied Enterprise Change Management processes to initiatives, guiding leaders and their teams through the change, and providing education for employees in order to be successful. The end result of the enterprise change management competencies was that individuals embraced change more quickly and effectively, the organization was able to respond quickly to market changes, embrace strategic initiatives, and adopt new technology more quickly with minimal productivity impact.
• Manage cross functional, virtual project teams employing standard project management discipline and processes in delivering the right technology solution to the internal business partner ensuring program scope, time, cost and savings strategies for server, networking, security and storage.
• Ensures that appropriate security and controls are instituted within project deliverables (e.g., SCRP, ACR, audit follow-up,).
• Work all types of projects including transition, transformation, Data Center migrations, Virtual Server, Open Source and Storage Solutions, utilizing various Project Management Methodologies (e.g. PMI, Data Warehousing ETL Life Cycle, System Development Life Cycle and ITIL.
• Coordinated with team members for peer and client reviews of documentation and coordinated hardware and software UAT and/or QA testing.
• Utilize BAC PMO Methodology and framework, 6 Sigma DMAIC phases for infrastructure projects.
• Tools utilized include Clarity for time tracking, Nexus for engaging technical resources, and use of SharePoint for project documents, and PCM for financial reporting/tracking.
• Worked with procurement department with vendor management of hardware/software leases, maintenance agreements, audits, analyzed vendor quotes reviewing RFI, RFQ and RFP, as it relates to hardware or software procurement requirements.

Confidential, Troy, MI

IT PMO PROJECT MANAGER

Responsibilities:

• Manage the full project management life cycle and software development life cycle for the implementation of highly complex, large-scale, strategic IT and Business Corporate Initiatives.
• Establish and implement policies, procedures, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the Program Management Organization.
• Develop and support PMO projects establishing governance processes providing monthly forecasts, tracking committed funds and manage project budget variances, as applicable, for Finance and ITO Portfolio Governance Committee per the governance model and obtaining appropriate stage-gate approvals from business and IT sponsors.
• Effectively streamlined and applied Enterprise Change Management processes to initiatives, guiding leaders and their teams through the change, and providing education for employees in order to be successful. The end result of the enterprise change management competencies was that individuals embraced change more quickly and effectively, the organization was able to respond quickly to market changes, embrace strategic initiatives, and adopt new technology more quickly with minimal productivity impact.
• Manage private data (Personal Identifiable Information PII, Treasury Information, Intellectual Property & Privileged Information) appropriately, taking every precaution to protect it from loss, unauthorized access or theft in the three states: Data in use, Data at rest and Data in motion. Responsible for identification; evaluation/creation of policies around handling of data; education of users about data security; manage/implementation layered technology approach for practical data security controls (Encryption, Threat protection, Data loss prevention, Policy compliance devices, applications and web access ).
• Supervise and lead the program and project staff to oversee the impacts and interdependencies between programs and works to ensure initiatives meet the goals and objectives of the executive leadership team.
• Improve relationships with both partners and customers by providing: quality, efficiency, decreased costs, increased profitability, deploying best practices, aligning/ leveraging new and existing business relationships to business objectives and acceptance of business change related to policies, procedures, systems and culture.
• Ensure that appropriate security and controls are instituted within project deliverables (e.g., SCRP, ACR, audit follow-up).
• Conducted impact analyses, assess change readiness and identified key stakeholders.
• Applied change management processes and tools to create business strategy to support adoption of the changes required.

Confidential, Cedar Knolls, NJ

GLOBAL NETWORK SERVICES PROGRAM/PROJECT MANAGER

Responsibilities:

• Manage Global Project Teams responsible for monitoring and protecting client networks to detect suspicious and hostile activity that would jeopardize the integrity of information systems.
• Ensured appropriate security and controls were instituted within global project deliverables, protecting client network from suspicious and hostile activity that would jeopardize the integrity of information systems improving security posture of the client network.
• Developed and responsible for the integration of the global project plans developed by the regional project managers into a comprehensive and common Global IT transition program plan.
• Worked with and provided Infrastructure support/knowledge to business unit architecture team, program / project manager, executive level stakeholders reviewing impact of new requirements/ acquisitions/projects (e.g. Data Center Closures or new construction) on infrastructure communicating and validating revised infrastructure architecture
• Program Manager a $1.2 billion Provider-1 Global Firewall Management Tool Architecture implementing a global Provider-1 architecture to manage the configurations and rule sets of firewalls that utilize Check Point software in Asia Pacific/Japan; Europe, Middle Eastern/ Africa; Latin America; Canada and USA Regions.
• Effectively streamlined and applied Enterprise Change Management processes to initiatives, guiding leaders and their teams through the change, and providing education for employees in order to be successful. The end result of the enterprise change management competencies was that individuals embraced change more quickly and effectively, the organization was able to respond quickly to market changes, embrace strategic initiatives, and adopt new technology more quickly with minimal productivity impact.
• Manage private data (Personal Identifiable Information PII, Treasury Information, Intellectual Property & Privileged Information) appropriately, taking every precaution to protect it from loss, unauthorized access or theft in the three states: Data in use, Data at rest and Data in motion. Responsible for identification; evaluation/creation of policies around handling of data; education of users about data security; manage/implementation layered technology approach for practical data security controls (Encryption, Threat protection, Data loss prevention, Policy compliance devices, applications and web access ).
• Processed pre/post billing to inform/start monthly reoccurring charges on new firewalls and stop old reoccurring billing on old firewalls.
• Served as technical infrastructure expert to project teams responsible for the integration of the global project plans developed by the regional project managers into a comprehensive and common Global IT transition program plan.
• Capital Expenditure forecasting and reconciliation of proposed versus actual financial and staffing projections.

Confidential

ASSET MANAGEMENT PROJECT MANAGER

Responsibilities:

• Track hardware orders, and work with the lesser and vendor track new hardware arrival. Work with vendor to set priorities for install and de-install as necessary to fit within resource constraints and project timelines. Provide updates to architect, customer, PM, etc. regarding ETA.
• Start applicable cross charges once the server(s) have been installed.
• Add new servers to the build priority list, based on the IPR Step approval, as determined by the architect.
• Update MSTS with Financial Data from the Repository and/or PO System- PO number, lease expiration date, lesser, schedule number.
• Follow up on outstanding issues affecting Planning Team (new technologies, setting up Standard Configurations, Upcoming service or EOL issues, pricing changes, large scale project deals, quotes, RFQs, etc.)
• Establish and maintain maintenance contracts with vendors (including renewals and true Confidential ) to ensure 24/7 coverage on all hardware and software (operating system, clustering software, and VERITAS, specifically)
• Coordinate server repurpose/relocation and service contracts/L2-L4 support as needed
• Entered/Tracked Purchase Orders for New equipment or lease extensions and follow up with Supply & Asset Management and/or Purchasing to resolve any asset or order related issues.
• Provided Resource Allocation and Workflow Management.
• Provided Infrastructure support/knowledge to business unit solution architects.
• Maintained and Analyzed Resource Allocation and Workflow Management Data to Propose Project Modifications, Methods and Procedures
• Identified and Implemented Processes and Procedures to Improve the Processing and Flow of Information
• Provided Database Requirements and Improvements for Project Tracking
• Ensure appropriate security and controls are instituted within project deliverables (e.g., SCRP, ACR, audit follow-up).
• Assisted Customers in Implementing New Servers for Customer Projects and Works Directly with Towers to Ensure Timely Delivery
• Closely Interacted with Planners, System Administrators, Server Build Project Managers, System Engineers and Customer Server Architects to coordinate Server Build Process for virtual server and storage projects while assisting with Problem Resolution.
• Utilized various Project Management Methodologies (e.g. PMI, Data Warehousing ETL Life Cycle, Software Development Life Cycle, ITIL, System Development Life Cycle)

Confidential, Poughkeepsie, NY

CONTINUITY MANAGEMENT PROJECT MANAGER

Responsibilities:

• Participated in Disaster Recovery Process Meetings with business areas and management to gather and document Service Level Requirements and established Service Level Agreements, providing a common understanding of deliverable time lines reducing risk, cost and time while increasing quality and client satisfaction.
• Formulated Contingency Plans for restoring services within service level agreements giving advice on risk management and contingency planning.
• Generated meeting materials and produced post meeting deliverables. Updated project plans, tracked deliverables, maintained project files, processes or documented new processes as required.

Confidential, Plano, TX

MANAGER SERVICE DELIVERY

Responsibilities:

• Created, managed and reported all service delivery (change, incident and problem management) requests/work orders ensuring timely completion of a UNIX transition of a $660 million migration of 46 client data center locations in US and Canada to Perot System Primary and Secondary (DR) sites in US encompassing 44 separate move packages reducing transition costs due to reduction of expedited request. Utilized BMC Remedy ITSM.
• Working Information System Security Projects surrounding Security Architecture & Design, Physical, Environmental, Networking, Telecommunications and Business Continuity Planning.
• Planned and conducted interviews with business areas and management to gather and document Service Level Requirements and established Service Level Agreements, providing common understanding of deliverable time lines reducing risk, cost and time while increasing quality and client satisfaction.
• Collaborated with other Service Managers to ensure consistency of delivery, adherence to Best Practices, open communication and continuous improvement.
• Produced dashboard reports, operational and service level reports. Proficient in Microsoft Office Suite to develop schedules, charts, graphs, reports, presentations and databases.
• Developed and documented repeatable workflows to ensure predictable delivery of services in accordance with ISO Business Practices. Tools used: Visio, MS Suite (Excel, Word, Outlook, Project and PowerPoint).
• Utilized various Project Management Methodologies and tools (e.g. PMI, Data Warehousing ETL Life Cycle, System Development Life Cycle, IBM WebSphere (alternative to SharePoint), ITIL, Clarity, MS Project, Visio, etc.).
• Conducted impact analyses, assess change readiness and identified key stakeholders, performing interviews to identify the groups and people who will need to change and in what ways they will need to change.
• Applied change/incident/problem management processes and tools to create business strategy to support adoption of the changes required.
• Utilized Project Management Methodologies for a transition of US Legacy platform to Brazil to provide a cost effective and transparent alternative for Mainframe processing reclaiming over $8 million in combined revenue.
• Working Information System Security Projects surrounding Security Architecture & Design, Physical, Environmental, Networking, Telecommunications and Business Continuity Planning.
• Manage private data (Personal Identifiable Information PII, Treasury Information, Intellectual Property & Privileged Information) appropriately, taking every precaution to protect it from loss, unauthorized access or theft in the three states: Data in use, Data at rest and Data in motion. Responsible for identification; evaluation/creation of policies around handling of data; education of users about data security; manage/implementation layered technology approach for practical data security controls (Encryption, Threat protection, Data loss prevention, Policy compliance devices, applications and web access ).
• Provided Infrastructure support/knowledge to business unit solution architects and L1-L4 support groups.
• Worked with architecture team, program / project manager, executive level stakeholders reviewing impact of new requirements/ acquisitions/projects on infrastructure communicating and validating revised infrastructure architecture.
• Managed several Network upgrade and connectivity projects within US or between US and European sites.
• Provided leadership for all areas of Data Center personnel actions including hiring, disciplinary actions, salary matters, training, development, performance evaluations and conflict resolution.
• Worked with subcontractors and vendors to define and maintain working relationships. Providing vendor management of hardware/software leases, maintenance agreements, audits, analyzed vendor quotes creating RFI, RFQ and RFP, as it relates to hardware or software procurement requirements.
• Worked with cross functional teams to ensure policies and standards are comprehensive, current and appropriate to meet regulatory and security requirements, implemented process and tracking to monitor compliance to policies and standards, provided metrics and reporting of security incidents.
• Fostered Continuity Management by participating in and coordinating Disaster Recovery (DR) and emergency operating procedures engaging any internal or external resources needed to restore service quickly and follow-up with Operations or Engineering teams to ensure root cause analysis completion.
• Participated in Contingency Drills and Contingency Plan reviews for the restoration of services within service level agreements providing advice on risk management and contingency planning.
• Initiated revisions in security policies and maintained physical security of area and monitored operations for breach of security policy.
• Implemented BMC Remedy Change Management Tool to replace incorrectly utilized Peregrine Change Management Tool. Worked as Change, Incident and Problem Manager with initial approval review prior to sending to CAB for final approval, making sure all requests were filled out correctly and viable.
• Worked with Stakeholders and support groups to create SLA’s, priorities and automated approval for the individual requests.
• Manage private data (Personal Identifiable Information PII, Treasury Information, Intellectual Property & Privileged Information) appropriately, taking every precaution to protect it from loss, unauthorized access or theft in the three states: Data in use, Data at rest and Data in motion. Responsible for identification; evaluation/creation of policies around handling of data; education of users about data security; manage/implementation layered technology approach for practical data security controls (Encryption, Threat protection, Data loss prevention, Policy compliance devices, applications and web access ).
• Conducted impact analyses, assess change readiness and identified key stakeholders.
• Supported the design, development, delivery and management of communication.
• Applied change management processes and tools to create business strategy to support adoption of the changes required.
• Participated in proof of concepts assisting in defining technology direction and enabling business strategy.
• Served as technical infrastructure expert also provided Personal Computer (PC) support resolving end user problems encountered with hardware, software and mail issues.
• Participated on Proposal Review Teams to ensure operational solutions were completely understood and correctly reflected in proposal and defined Delivery Management tool standards.
• Performed duties as a SLA Coordinator including working with Management Teams and Stakeholders in creating Service Level Agreements (SLAs), working with support teams to collect SLA data then reporting, creating graphs, updating SLA Asset Report and Dash Board Report.
• Worked with subcontractors and vendors to define and maintain working relationships. Providing vendor management of hardware/software leases, maintenance agreements, audits, analyzed vendor quotes creating RFI, RFQ and RFP, as it relates to hardware or software procurement requirements.
• Developed Standard Operating Procedures, implemented ISO Standards, and developed training courses for the Data Center Personnel, using tools such as Visio, MS Suite (Excel, Word, Outlook, Project, Clarity and PowerPoint).
• Provided services in ITIL practices and root cause reporting.
• Provided Legacy and Open System CICS support for CICS conversion project.