SUMMARY:

• Global Senior VP accomplished in Program Management, Finance, Strategic Planning for both Technology and Business, Successfully Leading and Developing Global Workforces and Delivering Technology - based Solutions
• A recognized thought leader, builder of global and technology organizations with invaluable exposure to and appreciation for many different cultures and foreign business practices
• A wholly trusted, people-oriented, future-directed, non-risk averse, holistically styled leader who builds and empowers teams without micromanaging, displaying an even-keeled non-reactive temperament, and methodical decision-making skills
• Successful leader of massive complex concurrent long-term projects, managing up to 50 simultaneously, completing consistently on time and within budgets up to $20M annually
• Accustomed to working effectively with very large volumes of processing, mainframe and distributed technologies
• Built, developed and led a global organization that efficiently produced millions of credit card account statements, customer and disclosure letters and card plastics for customer correspondence
• Recognized for delivery of global technology solutions, leveraging both onshore and offshore resources, implementing processes to facilitate communication and quality delivery
• Successfully program-managed the end-to-end consumer credit card application process during the major merger of Confidential and Confidential
• A record of delivering critical interface solutions between consumer credit card and retail bank applications, most recently for providing paramount consumer card decisions
• Demonstrable ability to leverage technology based on strong knowledge and usage of multiple platforms and methodologies, selecting the most advantageous custom and vendor software solutions (HP Exstream and Thunderhead software), and existing system refinements
• Worked in tandem with Line of Business responsible for massive annual credit card disclosures, statements, card issuance, and pricing considerations
• Recruited, managed, and developed more than 150 employees and contractors, with 7-9 direct reports, at Confidential, managing and integrating monthly releases impacting more than 20 application areas
• Delivered and maintained a variety of solutions from complex systems with very large volumes of data for smaller applications targeting selected value opportunities — platforms included mainframe with COBOL and distributed applications using C++ and JAVA, DB2 and Oracle databases, passing all annual audits and meeting all SOX requirements
• Recruited and launched many people into companies into thriving technology careers, through visiting numerous college campuses, building relationships with professors and giving presentations on career choices

AREAS OF EXPERTISE:

• Application Development & Management
• Customer Information System Software
• Due Diligence
• Financial Management
• Infrastructure Methodology & Enhancement
• Interface — Deposit & Mortgage Systems
• Lifecycle Methodologies
• Mergers & Acquisitions
• Outsourcing & Insourcing
• Personnel Recruitment, Management & Training of High Performance Teams
• Pricing Operations Process Revision
• Pricing Parameters, Operations
• Resource Management
• Service Level Agreement (SLA) Management
• Six Sigma Green Belt
• Software Release Management
• Software Systems Development Methodology
• System (Financial) Development
• System Integration Project Management (Independent and Major International Oil & Gas companies)
• Technology Platforms
• Vendor Management & Monitoring Process Development
• Waterfall and Agile Methodologies

HIGHLIGHTS

• Key leader in the largest outsourcing credit card conversion in the history of the banking industry from Confidential to Total Systems, prompted by regulatory changes and prohibitive maintenance costs of the in-house platform, a three-year project with staff of 40-50
• Completed conversion of over 70 million accounts valued in the multiple billions in early 2015 with a 30-40% lighter budget — accomplished while concurrently working 50 other projects representing 40% of remaining portfolio
• Ensured no adverse impact on incoming data through extensive testing on relevant outside applications such as direct deposits and external interfaces, and required reformatting of all payment data for other major cards, with 100% on-time posting and no delays
• Led creation of over 300 new interfaces for the project, all tested and successfully implemented
• Reduced overall operating expense by 15-20% and reduced time to market for changes by 20%
• Enabled retirement of 45 internal obsolete applications and the advantageous redeployment or reduction of 30 FTE’s
• Led insource card generation for deposits, large commercial, small business and specialty cards from Total Systems to Confidential, an $8M project that delivered $20M in cost reductions for approximately 40 million credit cards per year, completing in 15 months with team of 20
• Leveraged offshore resources to significantly reduce FTE’s, eliminating approx. 10 over a two-year period, and enabled team growth without additional funding
• Managed ongoing cost of 20 or more applications
• Successfully managed transition of Confidential system into Confidential, consolidating processing onto one credit card platform, developing applications for all print documents including 40 million monthly statements, over a million annual customer letters, and 40 million new cards per year with disclosures, in an intensive year-long project with team of 30-40
• Implemented a new vendor product to format credit card disclosures with annual volume of 40 million, speeding time to market for new marketing messages on packets by 20% and decreasing dependency on the need to add changes in integrated releases four times a year
• Represented a more business-oriented process than technology-driven platform for both business and consumer cards
• Implemented changes to credit card documentation to meet government requirement of transmitting statements to customers within the specified period
• Required complex architecting of applications to meet new regulations and implementing projects dictated by the regulatory agencies
• Built and led a global workforce with a combined 20-30 offshore and nearshore resources which enabled a 20% reduction in cost of development
• Lowered average hourly rate from $80 to $66, and conducted six months of intensive training
• During the Great Recession of 2008, led a credit card technology organization during the historic merger of Confidential with Merrill Lynch, identifying impact to credit card platform, measuring the effort and acquiring the necessary funding to fulfill the government mandate
• Implemented and customized software for a new $10-15M financial system at a major Oil & Gas company, completed on time with team of 20-25 in 12-18 months
• Included the joint interest billing and production operation systems to monitor billing of partners for drilling expenses, and increase efficiency of production and equipment management
• Successfully managed a horizontal program involving credit card, deposit and mortgage technology with ROI of over $5M in expense reduction and $5M in annual savings, completed over a 15-month period with team of 25 and a $15M budget
• Enabled headcount reduction by 20 and elimination of 40 applications
• Rewrote the pricing operations process to use more modern technology to create a more user-friendly, easier-to-maintain system, saving approximately 10%

PROFESSIONAL EXPERIENCE:

Confidential

Senior Vice-President

Confidential

Senior Manager

Confidential

Senior Manager