SUMMARY:

• Project Manager / Digital Project Manager with diverse hands - on experience in Project Management, business analysis, systems analysis, web development, application development, software validation, data acquisition, human factors, Web Content Management, Metrics who pragmatically manages customer expectations with strategic vision, operational effectiveness, and the highest level of integrity.
• Experience in an Agile Development Environment and working in SCRUM teams as well as waterfall process. Manage multiple projects simultaneously throughout the SDLC while working proactively to meet goals and deadlines while mitigating risk.
• Experience in eBusiness and Business Process Re-engineering to improve workflow and streamline the business process. Document the existing process and map to the new process and integration of new and existing systems.
• E-marketing experience working with marketing and brand teams to set-up marketing campaigns, define user segmentation, track effectiveness of the campaigns, using captured data via login and/or cookies to personalize the web site content, voucher redemption tracking, and working with 3rd party fulfillment vendors.
• Experience with web analytics and web site metrics and reporting results to management.
• Experience also includes working with users worldwide, spanning many languages and cultures, managing and mentoring internal teams as well as managing offshore resources (Cognizant, Accenture, Star Point, TCS and IBM) and working in a virtual environment. Liaison between business teams, e-marketing, outside vendors and information technology.
• Projects include the development of global web sites, global application development and project management for Fortune 100 companies in the sectors of Pharmaceutical, Healthcare and Financial.
• Managed directly and via matrix environment - Business Analysts, UAT, testers, internal and external development teams, QA, documentation specialists, digital agencies, 3rd party vendors (redemption of coupons and vouchers, eCommerce).
• Project manager activities included in most projects, but not limited to creating work breakdown structures (WBS), developing project schedules and timelines, calculating project return on investment, determining the critical path, conducting gap analysis, scheduling, present agile stories to stakeholders, developing budgets, conduct JAD sessions, calculate manpower requirements, risk analysis and mitigation, cost management and estimation, team leadership, monitoring and reporting project status, strategic influencing, business partnering, working with vendors, and Scalability, Interoperability and Portability Analysis, maintain roadmap prioritization and maintenance.
• Typical project documentation included the creation of the project charter, project justification documents, project scope document, business requirements documents (BRD), functional requirements specifications (FRS), software requirements specifications (SRS), test plans, User Acceptance Test plans (UAT), requirements traceability documents, project organizational charts, weekly status reports, and project financial reports.

TECHNICAL SKILLS:

Productivity Tools: Microsoft Project, Word, Excel, PowerPoint, Visio, Project, Outlook, Adobe Acrobat Pro, Adobe Photoshop, Veeva iRep, MobileIron, SalesForce, Exact Target

Content Management: Documentum, SharePoint, Tridion, Joomla, WordPress, Drupal, Adobe Experience Manager (AEM)

Development Tools: Visual Studio, Eclipse, Net, Visual Basic, VBA, Fortran, Cobol, C, C#, Java, jBoss, J2EE, JSP, PHP, ASP, JavaScript, CSS3, HTML, DHTML, XML, Access, SQL Server, Oracle, Mongo DB, MySQL, Unix, Linux, Windows, Mac OsX

PROFESSIONAL EXPERIENCE:

Confidential

Project manager

Responsibilities:

• Work with Agencies, Brand Teams, 3rd party suppliers (Coupons, surveys, location services, Power reviews, Surveys, Channel Advisor) and Development teams to deliver email campaigns.
• Web Site management - Manage the implementation of new web site along with updates to existing brands
• Content Management - consultant for AEM system to interface with Exact Target and SalesForce. Also work with teams to streamline component creation.

Sr. Project Manager/Multimedia Digital Delivery

Confidential

Responsibilities:

• Managed new chat application offerings. Discuss new offerings from business unit, 3rd party chat vendors and Verizon IT. Manage all projects from inception to delivery. Also provide assistance in resolving chat related production issues.
• Managed full life cycle of new sales and promotions from inception to delivery. Delivery includes Technical project management between Development and QA, working with 3rd party creative agencies and business units. Provide the communication between all business teams.

Sr. Project Manager / Solutions Architect

Confidential

Responsibilities:

• Managed the analysis and re-implementation of an existing email system (Marketing Cloud). The project consisted of evaluating the organization’s requirements, designing a new database structure and training by an external SalesForce provider. The project also included integration with Salesforce.com for segmentation for email campaigns, and web site personalization to target specific ads and programs. We used AEM to create all Exact Target email campaigns and used Adobe Analytics to track effectiveness of campaigns.
• This site allows users to sign in using their Twitter or LinkedIn ID or via native login. The user may then post comments and comment on other user’s postings. The web site was personalized based on the site visitor’s profile and website actions. All user actions and segmentation are stored in SalesForce for marketing campaigns and correspondence. Managed the site with the creative digital agency and the company’s external developer to assure the site meets stakeholders’ expectations for functionality and front-end design. The project is delivered over 3 phases using agile methodology. The site was developed using AEM.
• Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production. All web site activity was completed using AEM. Specific responsibilities included analyzing components that may be impacted by requested changes, components that may be repurposed or inherited for proposed changes and scheduling and planning of AEM releases. All Corporate Digital Assets were managed via AEM where all images and grant data was pulled from an existing Oracle Database. New AEM functionality was analyzed and implemented to meet schedules. The Exact Target and SalesForce.com systems were also integrated into AEM.

Project Manger

Confidential

Responsibilities:

• Managed the implementation of Quickbooks accounting package. Mapped the existing work flow to Quickbooks.
• Conducted a parallel program to run Quickbooks with the existing accounting system. Verified that QB matched the existing system.

Manager, Integrated Digital Web Technology

Confidential

Responsibilities:

• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.
• A pharmaceutical company launched 3 updated web sites in 3 months to introduce consumer, HCP (required site authentication) and unbranded versions of the sites. The consumer site included interface to 3rd party coupon and voucher distribution and redemption. The project was managed through the SDLC, and included extensive coordination and testing of the 3rd party APIs and in-house developed application code. Also coordinated the delivery of assets from digital agencies to front end developers. Worked with the e-marketing compliance, regulatory and legal teams to obtain approval for both content and the overall sight messaging. 2253 submissions were also included in this project.
• A pharmaceutical wanted to create an iPad based app to allow sales representatives work with physicians to create custom wall posters for a weight loss drug. The physician had the ability to view the poster on the iPad. The project roi was based on the sales representative had approximately 18 additional minutes of face time with the physician and the opportunity to schedule an additional meeting to deliver the poster. Managed the project throughout the SDLC

Project Manager

Confidential

Responsibilities:

• Managed the migration from PeopleSoft CRM to Microsoft Dynamics. The project required gap analysis and working with 3rd party development teams to customize the Microsoft Dynamics to include the most used features from PeopleSoft. Worked with stakeholders including the NBA commissioner.
• Worked with marketing and financial departments to create Business Requirements documents and gap analysis for enhancements to both systems. The financial reporting application is the interface where each of the NBA teams report their revenue from the team sponsors to the NBA. The Team Promotions application is the interface where teams submit special promotions for approval by the NBA. I was responsible for creation of the project scope, timelines, budgets, manpower allocation and monitoring the project for adherence to the set goals.
• The NBA legal department has rooms full of contracts, proposals and Board of Governor’s meeting minutes dating from the 1930’s. Since floor space in NYC is a premium, the NBA is investigating the scanning, OCR and Document Management System for these documents. This project requires working with the legal department to create the Business Requirements and selecting the outside vendor to perform the Scanning, OCR and Document Management System. The project started with a pilot program to determine the amount of post scanning corrections.

Project Manager

Confidential

• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.
• The update of an endoscopy physician reporting system to provide dual language support; French and English. Coordinated the translation of English to French with outside translation company and in house development team.

Program Manager

Confidential

Responsibilities:

• Managed the requirements gathering and functional requirements of an application to allow physicians to prescribe a weight loss program via a desktop application while the patient enters daily weight measurements and calorie intake via a mobile device. The mobile application would determine a patient’s location via the mobile device’s GPS and compare to a database of restaurant locations. The application would send the patient reminders regarding healthy choices.
• This project was a full SDLC project to create an application to interface with a hospital’s EHR and with the application’s cloud based data store. After the patient was released from the hospital, the patient was required to report vital stats using blue tooth enabled devices and mobile technology. When an out of bound or emergency situation existed, the mobile device would send alerts to the attending physician(s) and caretakers.
• Managed a project for a sales document delivery system, via the cloud. The system will store the office and location where the representative delivered (transferred) the documentation along with date and time stamp. Each representative would have access to only the documents based on their product line, region, need to know, etc.

Project Manager

Confidential

Responsibilities:

• .Net to jBoss migration - for a pharmaceutical company managed the migration of their web applications from .Net to jBoss. Many of the applications did not have complete documentation so I worked with the off shore QA teams to create the test cases. I also was the subject matter expert for each application.
• Update the current system to address current security issues. The project included a JAVA upgrade along with revalidation of the system.

Project/ Program Manager

Confidential

Responsibilities:

• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.
• The oncology web site was redesigned to include and HCP and consumer version. The purpose of the consumer site was to provide a personalized communication stream of over 180 emails on a bi-weekly basis over a 16 week treatment period to patients and caregivers describing the side effects a of this stage 4 cancer treatment drug and provide motivational messages. Managed the project throughout the SDLC with emphasis on deliver of digital content from the agency to assure a targeted delivery date.

Project Manager / Lead Business Analyst

Confidential

Responsibilities:

• Confidential had a 20+-year-old cd based desktop application for performing searches for construction projects, and was migrating to a web based system that has been available for several years. The conversion project required applications to be developed for migrating the client desktop application search data to a client’s cloud account.
• This project required Project Management to maintain tight schedules and included BRD, FRS, SRS, test script generation, and QA. The BRD was created using Rational RequisitePro.

Project Manager

Confidential

Responsibilities:

• Managed system components for Client Collaboration tools, Client Simulation and Centralized Client Support. These components represented 3 of 15 system components.
• The project required meetings with other Project Managers and business architects to assure shared applications met the requirements of each component.

Project Manager / Lead Business Analyst

Confidential

Responsibilities:

• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.
• Managed a group of Business and Systems Analysts to provide support to the business/ user community, gather business requirements, and develop the required specifications for the development and implementation of a Tridion Content Management System.

Project Manager

Confidential

Responsibilities:

• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.

Project Manager

Confidential

Responsibilities:

• Data architect and Business liaison for marketing, finance, HR, operations, security, compliance and Global IT for a pharmaceutical company’s SharePoint portal
• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.

Project Manager,

Confidential

• Managed web site compliance audits to assure the sites adhere to corporate web site standards, security standards, HIPAA standards, FDA/DDMAC requirements, electronic data acquisition and submission standards as well as in-house legal review
• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.

Project Manager / Business Analyst

Confidential

Responsibilities:

• Project Manager / Digital Project Manager - Monitor updates to web sites as requested by stakeholders and work with development teams, QA and UAT to meet release schedules. Also determined the feasibility and evaluated each request when shared applications were effected and set stakeholder expectations. Worked with stakeholders to schedule releases to production.
• Managed a project Business process re-engineering to improve data flow between departments and to reduce the time client payables were posted. Project management included a review the existing billing process, interview team members that provided data input or data review, perform gap analysis and development the BRD and wireframes. The proposed system was presented for approval. The project was managed throughout the SDLC.
• Managed the design and development of a Financial Services company’s 51 websites globally and developed the sites in their native languages. A specific accomplishment was to increase web site activity by an average of 65% per year. While other HP sites had teams of 15 or more managing comparable assets, Financial Services I accomplished the same with 3 team members