SUMMARY:

• Utilize my 25 years of experience in IT as Sr. Program Manager to lead global data center build outs, network expansion, and infrastructure upgrades.
• Cultivate partnerships with customers, engineers, vendors, and execs to rapidly launch secure, availability, and reliable cloud apps.
• Efficiently lead cross - functional teams by applying PMO best practices, standardized tools, risk mitigation, MOP, BCP, DR, virtualization, and optimization.
• Drive the planning, requirements workshops, design sessions, consolidation, testing, migrating, and monitoring of next-gen green DCs and complex IT infrastructure.
• Own the successful delivery of multiple large-scale high-quality projects.
• Thrives leading in an Agile and fast-paced environment
• Program and Project Manager Confidential Systems for 15 years leading over 60 multi-disciplinary engagements ranging from $50k to multimillion dollar deals in rapidly changing industries and technologies. Managed schedules, resources, and mitigate risks, while communicating goals and escalating issues to executives. Co-host of Confidential PM Virtual Team and contributor on Advanced Services PM Leadership Committee promoting ITSM best practices. Creator and leader of Confidential Services Agile Adoption Tiger Team. Shaped training and adoption plans. Experienced in Microsoft aps and cloud productivity tools plus writing SoWs and SLAs. PMP, CSM, PMI-ACP, ITIL, & CDCMP certified
• Confidential Systems: data center, data networking, unified communications, wireless, entertainment, and security. Confidential & Confidential Bell Laboratories: PBX, IP telephony, multimedia collaboration, and contact center. Real desire for designing, implementing, and operating data center, warehouse-scale computer, and next-gen infrastructure services. Data centers, networking, and security are my strongest technologies with many years of leading engagements. Presently, in Security Center of Excellence delivering security services to large enterprise customers. Lead service delivery of firewall, load balancing, IDS/IPS, and CDN, VPN, Confidential Secure Access Control Server, and Confidential Identity Services Engine solutions. Of course, telephony with 10 years of expertise Confidential & Confidential Bell Labs. CISSP, CDCDP, AWS-SAA, and VCA-DCV certified
• Users and customers are #1 priority delivering value engineering solutions Coordinated PoCs and Pilots to get solutions into customer’s hand early to collect feedback and implement those changes. Preserved top customer satisfaction scores. Awarded many performance based merit bonuses for exceeding customers’ expectations.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, San Francisco, CA

Responsibilities:

• Led Safeway Core Network Refresh that managed business partners to upgrade 12 district office’s and distribution center’s networks. Monitored standard processes in the design, configuring, testing, staging, shipping logistics, and deployment.
• Led multiple California Pension ( Confidential ) security programs (NAC/CSA/MARS) and delivered status report to executives.
• PepsiCo detailed design of DCN, Wide Area Application Services, network segmentation and security extranet projects.
• Created PG&E security services optimization 90-day plan and influenced Confidential Security Manager implementation.
• Agile Coach and Project Manager for Walmart Unified Computing Systems Director workflow virtualization creation team.
• Scrum Master / Product Owner that led Walmart Stores PCI and GeC NAC Confidential Identity Service Engine engagements.
• Cyber Security Managed Service creation, design, delivery, and operation of large design and operation teams.

Senior Project Manager

Confidential, San Jose, CA

Responsibilities:

• Designed and deployed large storage networking projects
• Managed wireless infrastructure deployments
• Planned and built complex digital media signage projects: CAT, Ford, and Electronic Arts.
• Managed AirTran Airways unified contact center solution and infrastructure upgrades while supporting a live call center.
• Managed wide range of global customer categories: enterprise, service providers, and government agencies. retail, healthcare, manufacturing, media, hospitality, sports & entertainment, oil & gas, and financial services.

Customer Solutions Manager

Confidential, San Jose, CA

Responsibilities:

• Ensured infrastructure services were delivered to customers’ satisfaction
• Led global engagements, Confidential MPLS, and Instituto Costarricense de Electricidad MPLS-VPN.
• Created and deployed solutions with business units for ISPs: SBC DSL, Qwest Confidential, and Cablevision Metro Ethernet.

Solution Sales Engineer

Confidential, Denver, CO

Responsibilities:

• Partnered with industry-leading cable and service providers to adopt IP telephony, entertainment, and MPLS bleeding-edge technologies into their networks
• Co-authored, “Positioning and Developing a Migration Strategy to Offer Advanced IP Services Based on MPLS”

Confidential

Account Executive, Denver, CO

Responsibilities:

• SME on broadcast quality video Confidential 2002 Confidential and data off-load opportunities with Confidential .
• Specialized in digital TV, HDTV, VOD, media suite, and set top box infrastructure to client via Confidential delivery system.
• Led Switch Off Load RFP response, which we won Created proposal to Microsoft VTOA network and coordinated trial.
• Coordinated numerous Proof of Concept opportunities that manifested into service deployments.

Confidential

Software Systems Engineer, Westminster, CO

Responsibilities:

• Composed business needs from customers, competitors, and marketing to write technical requirements for MultiMedia Communications eXchange developers. Launched first multimedia collaboration applications Confidential ’s Hamburger U.
• Demonstrated and presented .

System Verification Engineer

Confidential, Westminster, CO

Responsibilities:

• Created test plans and executed Definity PBX, Conversant IVR, & MMCX user scenarios while introducing new productivity tools and quality assurance procedures. With automated tools was able to shorten the test cycle adding more functionality.
• These contributions lead to my promotion to Member of Technical Staff I and later to Member of Technical Staff.