PM IT Infrastructure Resume Woodbury, MN - Hire IT People

SUMMARY:

Accomplished 23 year professional in the IT Telecom Field, managing all aspects of IT related new or existing remodels, rollouts, and refresh projects all over the country.
Work independent, or team environment.
Have won several awards for customer service and outgoing dedication of project timelines.
Adapting to change with a positive attitude to stay on task, and meet the objective.
I’m looking for a challenging position with advancement opportunities to showcase the years of acquired skills I have built.

TECHNICAL SKILLS:

Familiar Technologies/protocols: Remedy, Pinnacle, Service Now, Sea Tel, Trimble Vector, Hypack, Confidential, Linux, Microsoft, MAC, VPN, Android, VOIP PBX Management, Lync, VMware, unified messaging, QOS, Calabrio, C Cure

PROFESSIONAL EXPERIENCE:

PM IT Infrastructure

Confidential, Woodbury, MN

Responsibilities:

Project Management of IT infrastructure. Layer 1 cabling for voice, data, fiber, Confidential WAN router, switch, server, wireless, VOIP upgrades and site refresh globally.
Work with and coordinate multiple vendors and contractors for off/onsite reconstructive of Confidential network upgrades and policy for new NAC standards.

Infrastructure Engineer Manager

Confidential, Eden Prairie, MN

Responsibilities:

Worked on migrating Confidential 8.6 to 10..5. Pulled existing data from Call Managers.Built bulk spreadsheets for cutovers for new release.
Current environment primarily includes names, Confidential 's, VM coverage, call handlers,endpoint configuration, call flows hunt groups, call forwards, remote destinations, and complex call routing (scripts and carrier forwarding), in a Confidential environment.
Presented excel docs to head Engineers, so a bat file could be created from information.

Senior IT Analyst

Confidential, Sacramento, CA

Responsibilities:

Programming and maintenance, Confidential VOIP/SIP phones, Call center agent lines, Unity, site audits, Calabrio call recording, customer service, helpdesk VOIP team, and field troubleshooting, Customer service ticketing system for 14,000 users.
Contractor and Vendor management of PRI’s, MPLS, Pots line, fiber, and data cabling.

Senior Telecommunication Project Engineer

Confidential, St Paul, MN

Responsibilities:

Programming, maintenance and installation of PBX’s, Voice, Data, Fiber, PRI’s, MPLS, 800mHz, VHF marine band radios, Wireless access points, Cell repeaters, Confidential VOIP, Unity, site audits, throughout the US at Locks and Dams, Power Plants, and District offices.
Project management of contractors/ vendors for network reconstruction.
Onsite interaction/ training of customers on Confidential VOIP.
Customer service ticketing system for any Confidential location.

Manager of Facilities Telecom Infrastructure

Confidential, Minnetonka MN

Responsibilities:

Managed new and existing facility construction and maintenance equipment testing along with corresponding documentation.
Reviewed the progress of facility repairs to ensure problem issues were being properly addressed and corrected.
Responsible for contract and vendor management, including personnel management of contract staff and 8 help desk employees.
Involved in project budgets and bill management of LAN/WAN Instrumental in heading up the installation and design of Avaya phone system and network integration project.
Responsible for conducting inspections to ensure all facility operations were in compliance with all applicable rules and regulations.

Project Manager of Field services

Confidential, Plymouth, MN

Responsibilities:

Managed five cabling technicians, including day - to-day scheduling of projects and parts
Responsible for inventory, blue prints infrastructure design and layout, scheduling and participating in contractor meetings, installation of fiber, voice, and data cabling all while keeping in line with organizational goals and requirements.
Implemented the installation of Avaya, Nortel & Confidential phone systems. T-1 turn ups.
Served as technical and training advisor to other engineers, technicians, and field personnel.
Worked side by side with sales team, giving customers onsite solutions for cost efficient remodels or new construction.
Provided cost analysis to customers in order to prepare and evaluate alternatives in facility projects

Telecom Project Specialist

Confidential

Responsibilities:

Maintained/managed sixty locations during Avaya phone system conversion
MAC work successfully.
Provided daily system support.
Served as Project Manager for new stores/remodels, installation of phone systems as well as voice and data wiring

Telecommunications Technician

Confidential, Minnetonka MN

Responsibilities:

Instrumental in the installation of Intertel and Confidential phone systems Cabling and Demarc extensions.
Conducted routine parts inventory.
Provided excellent customer support while working on the help desk.
Served as on sight contact for dial tone conversion to Confidential service

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Pm It Infrastructure Resume

Woodbury, MN

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