SUMMARY:

• Results driven Information Systems Integration and Implementatoin Manager with extensive experience integrating infrastructure solutions and business - process improvements, delivering immediate results across the enterprise.
• Track record of executing new initiatives to optimize operations and strengthen service offerings.
• Leverages substantial background in systems implementation and network management to lead design and execution of customized IT solutions and improvements.
• Successful at building and leading cross-functional teams, with ability to assimilate and translate complex technical information.
• Deployed Sun based client-server system throughout Europe, replacing legacy mainframe based system, concurrently with theaters and commands around the world
• Managed operations, maintenance, engineering, and budget of high visibility local area network for 400+ users
• Practiced proactive service lifecycle approach to service management, providing a robust network and e-mail environment
• Replaced network with Windows NT servers, desktops, and laptops. Cloned new equipment operating systems to existing systems
• Led network engineers engaged in planning capacity and network designs for classified and unclassified WANS for the world’s largest and most complex private network in the world
• Analyzed, planned, selected team and performed two sequential operating system upgrades on 500 network switches located throughout the U.S. with no service downtime or operational impact
• Provided $20M equipment ID/IQ contract for engineering to order equipment to include but not limited to Cisco switches, routers, IOS upgrades. Support required daily interface with Cisco Account Managers and support engineers to validate IOS compatibility and correct hardware configuration of each piece of equipment. Project saved NASA 10% cost and 30 days implementation time for network installs and upgrades
• Instructed classes of Confidential officers on software development lifecycle from requirements gathering through test and acceptance
• Prepared and executed multimillion dollar budgets for Operations & Maintenance (O&M) and Research & Development (R&D)

AREAS OF EXPERTISE:

• Management
• Program Management
• Project Management
• ITIL
• Infrastructure
• Development
• Budgeting
• Configuration Management
• Asset Management
• Change Management
• Team-Building
• Training
• Process Improvement
• Implementation
• Integration
• Deployment
• Upgrades
• Refresh

PROFESSIONAL EXPERIENCE:

Project Leader

Confidential

Responsibilities:

• Managed e-learning courses for Network Operations and Engineering personnel.
• Continuously analyzed program attributes to determine opportunities for strengthening individual training modules.
• Trained on-site Learning Management System ( Confidential ) administrators to guarantee robust onboarding of new organizations.
• Leveraged corporate knowledge and cross-funtional expertise to foster key relationships needed to support global program maintenance.

Project Leader / Configuration Manager

Confidential

Responsibilities:

• Led transition of stand-alone world-wide network infrastructure to a provider cloud environment.
• Collaborated on Confidential to define protocols and high-level procedures, and implement ITIL and industry best practices to manage network change and asset control during implementation.
• Managed resource requirements and budget forecasts throughout project lifecycle.
• Secured vital funding for additional personnel through analysis of organizational needs, identifying resource requirements.
• Created circuit drawings over 200 circuits critical to system operations at 10 locations, using a cross functional team in two-month period.
• Identified raw data sources customized MS Access program to accurately monitor and determine all network changes.
• Captured $1M+ in additional business through development of streamlined operational budgets.

Systems Integration Manager

Confidential

Responsibilities:

• Reduced implementation time 30 days and overall costs 10% with multiyear, $20M procurement contract for hardware and software, authoring Statement of Work for 900-line item Request For Proposal (RFP).
• Cut volume of order errors 50% by designing and implementing automated ordering system.
• Resolved 99% of delivery problems by fostering key relationships with vendors, reducing negative impact on projects.
• Led a detailed cost analyses and market research effort for a $1.2M equipment network-refresh project, communicating all findings to Executive Management to drive informed decision-making.

Senior Manager

Confidential

Responsibilities:

• Ensured comprehensive customer knowledge of all network, video, voice, systems and procedures.
• Developed extensive recruitment, training, reviews, and bonuses to retain personnel.
• Developed and managed $2.7M annual budget.

Deputy Engineering Manager/Network Engineering Lead

Confidential

Responsibilities:

• Provided Level 2 Engineering support to Level 1 Operations
• Eliminated 800-project backlog within two years.
• Increased new-service implementations 300% by redesigning Circuit Engineering Team processes and internal configurations.
• Improved network reliability and availability by orchestrating two sequential upgrades to 500 ATM switches within network infrastructure with no service downtime or network outages.
• Spearheaded development of Configuration Management Database.
• Provided Operations the ability to track enterprise network switches, edge devices, and circuits in real time.
• Provided engineers real time information to build engineering packages against.