SUMMARY:

• Have worked as Project Manager, Quality Assurance Manager, Technical Consultant and Business Analyst. Skilled in SDLC process - Waterfall and Agile methodologies. Knowledgeable with enterprise architecture, software development and SOA practices and procedures. Enthusiastic leader who consistently meets commitments with integrity. Worked and managed multiple projects this includes On-site, Off-site, Off-shore in a functional/matrix organizational structure.
• 15+ years of product / project management experience
• Handled more than 500 projects
• Certified Scrum Master (CSM)
• Advised managers of project progress
• Analyzed and refined systems requirements based on user needs
• Accomplished to precise and accurate level of completion
• Applied various process concepts, principles and practices to IT management fundamentals
• Conducted business process modeling for software development projects
• Coordinated with users and IT professionals to determine optimal system design and study organizational impact
• Conducted phased, milestone and final project reviews
• Conducted Business, Requirement, Data, Scope, Code Review, Infrastructure, Release, QA, RCA, Technical, etc.
• Conducted and organized brainstorming, interviews, focus group discussions, observation etc.
• Conducted analysis (quantitative and qualitative)
• Described IT rules, regulations, policies and procedures, goals to other members of organization
• Developed schedules, milestones and reporting procedures for an IT project
• Determined and designed applications architecture
• Developed programs, projects, requirements, creating different plans - scope, time, budget, cost, quality, communication, risk, procurement, schedule and resource.
• Established new work methods, standards and practices designed to significantly improve the safety, quality, reliability, predictability, reusability and cost performance of applications/software systems.
• Evaluated feasibility of contracts and proposals
• Evaluated new application software technologies
• Explained technical design issues to clients
• Effectively managed projects through the use of standard project management tools, including business case development, project plans, business requirements, business process redesign, agile product backlog, agile user stories, risks and controls assessment, issues and risks management and status reporting
• Formed several project teams from the inception of interviewing project staff to closing of projects
• Have hands-on knowledge and experience through different project management tools like MS Project and Primavera
• Initiated, planned, executed, monitored, controlled and closed several projects
• Interpreted IT rules, regulations and policies
• Used methods, principles, and tools to managing IT projects on an enterprise level
• Led software development effort from requirement analysis through design, development and testing to implementation
• Led efforts with project team members representing multiple diverse groups and divisions
• Managed day-to-day IT operational issues- daily status calls, project status calls, support calls and root cause analysis
• Managed offshore/onsite development centers and multifunctional software development projects
• Negotiated to find a mutually acceptable IT solution
• Provided expert advice in planning, developing, revising and maintaining strategic plans for IT systems
• Persuaded others to accept IT recommendations
• Prepared technical portion of proposals, statements of work, management plans and related documents
• Planned rollout and launch of new offerings and projects including managing the cross-functional rollout plan and developing product positioning and messaging that communicates the value proposition to the sales team and internal constituents
• Reviewed completed work for technical adequacy
• Prepared organizational contingency plans to ensure the continuity of operations in emergency situations
• Reviewed system requirements to ensure IT applications are ready for production operations
• Set goals, milestones, and expectations for group/team
• Started as a Methods Representative and later grew up as a Business Analyst, System Analyst, Project Manager and Program Manager.
• Translated information into specifications for use by IT professionals
• Translated systems requirements into application prototypes
• All of my work are focused with emphasis on “Attention to Detail” by meticulously reviewing, correcting and publishing
• Ability to translate technical information in writing, which non IT savvy management would be able to absorb
• Created several White Papers on Cloud Technologies, this included transition and transformation and orchestration
• Created and presented several clear and convincing presentations throughout my career
• Certified on CMMI Level II and implemented process improvement and training program to the internal IT teams
• Documented Requirements, Use Cases, Release Notes, User Guide, FAQ, Web Content and Contracts
• Identified IT related problems using a variety of materials and sources including brown bag sessions, customer meetings, brainstorming, user meetings etc.
• Skilled in creating technical design documents, process flow diagrams and entity relationship diagrams
• Very conversant with MS PowerPoint, MSVisio MS Word, MS Excel
• Written IT reports that include interpretive analysis and policy or procedural guidance
• Collaborated with business office to work on entitlements and architecture changes, related to cost and revenue
• Developed cost estimation - resources, infrastructure (SW programs, computer, peripherals and equipment cost)
• Have experience in formulating, monitoring and controlling cost/budget
• Used various tools and techniques to develop budget including cost aggregation, reserve analysis, funding limit reconciliation
• Conducted walked through to address the intricacies of applications and business flows
• Led and managed support team and help desk calls
• Familiar with the support process L1, L2, L3, & L4.
• Familiar in using Salesforce/Siebel to create Service Request (SR)
• Provided customer service and customer support to several clients, customers, stakeholders and individuals
• Have excellent verbal and oral communication skills.
• Can quickly get the nonverbal cues, and respond appropriately and interpret without arising any ill feeling
• Listening skills are very strong
• Possess strong verbal and written skills, including the ability to facilitate effective meetings and to develop and deliver presentations/materials to various levels of audiences
• Understand and recognize potential miscommunication and make sure it is interpreted correctly.
• Created Communication Management Plan which embeds communication requirements analysis, communication models, methods and various types of reports for different groups
• Conducted several meetings with listed agenda, addressed different types of participants and schedules
• Presented several white board sessions to different audience on different subjects related to IT technology
• Conducted various education and training programs (short and long term), related to various IT disciplines to internal, external and enterprise wide teams.

TECHNICAL & PROCESS KNOWLEDGE:

Applications, Utilities & Practices: Demantra, Hyperion, Fusion Apps, JDEdwards, OBIEE, OEM, NetApp, Oracle Identity Manager, Oracle Access Manager, Oracle Transportation Management, Transparent Data Encryption, Oracle Retail, Order management, PeopleSoft, Primavera, Configuration Management, SCM, ASCP, CRM, ERP, HCM, and BPM.

Cloud Technologies: DaaS, AaaS, IaaS, PaaS, Hypervisor, Virtualization, Dedicated & Private Cloud, Cloud Broker, Cloud Oriented Architecture, Hosted Applications, VM, OEM, OVMM, OVM, VMWare. Public Cloud, Private Cloud, Multi-Tenant, Single-Tenant, Data Center, POD.

Compliance and Security: ASCA certification, PCI, HIPPA, FDA, DB Vault, SSL Encryption, Single Sign On.

Database: MS Access, My SQL, SQL Server, Oracle DB, DB2.

Environment: s / Instances Development, Testing, UAT, Training, Gold, Production.

Networking Technologies: Nodes, Clustering, VLAN, Firewall, Load Balancing, Stretched Cluster LUN, Routers, Switches, Internet Protocol (Private & Public), AD, DNS, RAC.

OS: Windows, Oracle Linux, Redhat Linux, UNIX & AIX.

Other Process & Technologies: Hyper-Threading, Third Party Bolton’s, Back- Up, High Availability, Disaster Recovery, BCRS, Mirroring, Monitoring, Automation, RAC, Open stack, Bring Your Own License, Portal, Active Directory, SAN, File System, LPAR.

Other Tools: Delphi, MUMPS, webMethods, Crystal Reports, Remedy, Microstrategy, Business objects and VistA, PMIS, IRAM.

Process / Model Tool: MS Project (Client and Server), Primavera, MS Visio, SharePoint, Rational Rose, Requisite Pro, Rational Team Concert, Rational Quality Manager.

Process, Methodologies and Standards: SDLC Requirements, Design, Development, Testing, Release and Maintenance, Agile, Waterfall, Defect Management Life Cycle, Coding Standards, Proof of Concept, Capacity Management, License Management, CMMI, CRM, ERP, HRM.

Program Language: .NET, Java, JavaScript, Python, PHP, Visual Basic, VBScript.

Server Technologies: Database Server, Email Server, Web Server, Application Server, FTP Server, NYM Server, YUM Server.

System Tools: MS Word, MS Excel, MS PowerPoint.

Testing tools: HPQC, HPALM, RQM and Bugzilla.

Web Tools: Dreamweaver, Fireworks, Photoshop, HTML, MS Front page.

AREA OF EXPERTISE:

• Account Management
• Business Analysis
• Capacity Management
• Change Management
• Cloud Computing
• Configuration Management
• Contract Management
• Customer support
• Data Administration
• Information Security
• License Management
• Operational, Regulatory and Compliance Audit
• People Management
• Performance reviews
• Policy Analysis
• Process Improvement and Simplification
• Product Life Cycle Management
• Program Management
• Project Development
• Project Life Cycle Management
• Project Management
• Project Planning
• Quality Assurance
• Quantitative/Qualitative Analysis
• Regulatory and Best Practices Research
• Release Management
• Resource Management
• Risk and Feasibility Assessment
• SLA Management
• Software Development Life Cycle
• Transition and Transformation process and methodology
• Team and Project Leadership
• Work Flow Analysis

EMPLOYMENT HISTORY:

Program Manager & Operations Architect

Confidential, VA

Responsibilities:

• Leading and managing design, building and testing of cloud infrastructure, enterprise infrastructure solutions and this includes servers, databases, storage devices, etc. The solution responsibility includes Infrastructure strategy and design, Systems strategy and design, Communications strategy and design, Data center strategy and design.
• Engaged and interacting with clients on program management and development, related to technology, business and steady state operations. Formulate, introduce, and monitor the best practices that are referenced and architectured for services, products and assets. Responsible for performance, availability and scalability of the solution and the impact on the client's infrastructure. Adapted the existing methods and procedures, create possible alternative solutions to complex problems, analyze and use of new and emerging market offerings and trends based on the interest of Confidential clients.
• I use considerable judgment to define solution and seek guidance to complex problems through various interactive technical solution meetings and sessions. Also, I interact with the senior management for strategic direction based on goals. I work very closely and interact with Confidential Cloud Distinguished Engineer and CTO on regular basis and take their direction and guidance on new and existing assignments.
• Led & managed 48 projects with several teams of technical resources working on various existing and new cloud projects. The projects I handle are provisioned with a budget of $50 thousand to $3 million. All these are revenue generating projects. These projects are created, monitored and managed through the Agile process methodology using Confidential Rational Team Concert and RQM.
• Integrated and work with the DevOps, Infrastructure, Technical Solution Architects, Build Teams, Customers, Business Office, Billing, Delivery, Project Executives, and L1 to L4 Support Staff.
• Performed white board sessions, capture requirements, design end to end flows, create use cases, solution design documents, logical diagrams and FAQ’s. I review the HLD’s, SDD’s, architect flows, release notes, user and training documentation etc.
• Worked with Change Control Board CCB, Architecture Control Board ACB and Cloud Managed Governance Board CMGB where I give my recommendations that influence the decision changes to design, IT policies and programs.
• Integrated and review with the other project teams and managers to make sure cost, schedule and products are aligned per the defined SOW/Contract.
• Technical Solutions Architects to create solutions and this includes hardware, software, OS, applications, networking, storage, high availability, load balancing, disaster recovery, VM’s etc.
• Pre-sales to create proposals.
• Delivery Project Executives to work on contracts, oversee delivery, implementation, manage support and enhancements.
• Build team to build infrastructure, provision and configure.
• Steady State team to maintain infrastructure solutions.
• Business office to work on costing, funding and profitability matrix.
• Billing Office to raise invoices.
• Cloud Offering to create new offerings to new clients.
• Marketing to create sales and marketing collaterals.

Manager - Quality Assurance

Confidential, VA

Responsibilities:

• Managed more than 75 QA resources (On-Site and Off-Shore) located in US and India.
• Responsible to build the QA team from inception.
• Created and established Quality Assurance team that included interviewing, recruitment and training of QA resources.
• Created QA policies, process, procedure and guidelines.
• Created templates for creating test plans, test cases, defect reporting and management.
• Defined roles and responsibilities.
• Generated reports, metrics and status on periodic basis for the management and stakeholders.
• Used several problem solving techniques like benchmarking, product analysis, PMIS, etc.
• Conducted regular audit on QA team to make sure the QA processes and policies are adhered.
• Supervised the testing team to write the best and effective test plans and test cases.
• Made sure that the defects are periodically validated to avoid rework on developed applications.
• Regularly met with customers and stakeholders to understand their perspective of using internal developed applications.
• Analyzed, evaluated different QA tools in the market and I was instrumental in selection of HPALM, QTP and LoadRunner.

Project Manager

Confidential, McLean, VA

Responsibilities:

• Developed process on Standard Operating Procedure (SOP) for Veterans Administration Office of Enterprise Development ( Confidential )
• Led the automation effort of reseeding process (conversion of 200 million records) of providers and patients from HL7 to HLO protocol for 128 different clinics throughout US.
• Project managed conversion of application from legacy to web based - Automated Safety Incident Surveillance and Tracking System ( Confidential ) based on Confidential standards.

Project Manager/Senior Business Analyst

Confidential, VA

Responsibilities:

• Redesign and implementation of IT infrastructure assets
• Configuration Management
• Access Control, Renewal and Risk Mitigation
• Security Patch Management

Project Manager

Confidential, VA

Responsibilities:

• Led and managed various projects related to ERP and CRM.
• Led and managed activities to help drive essential and complex projects/programs.
• Developed new work methods, standards, and practices to significantly improve the safety, quality, reliability and cost performance of applications/software systems.

Project Manager

Confidential, VA

Responsibilities:

• Orchestrated, guided, influenced, and supported internal and external stakeholders.
• Assisted architects, development, QA testing, release management and support teams.
• Trained users on application functionality and assisted during UAT.