SUMMARY:

• Hands - on Senior Project Manager effective at establishing/improving Project Management Processes for Project/Program Management Offices utilizing SharePoint, HP-PPM, and CA-Clarity. Experienced managing multiple $M+ global enterprise projects.
• IT focused with knowledge of and experience in the SDLC.
• Natural problem solver who doesn’t shy away from challenges that require quick thinking, problem investigation, and cross-functional teams to produce successful results.
• Establish and enhance project management processes to include Project Management and SDLC Templates to deliver quality and timely information about projects, including financial, health, and resources utilizing Confidential, HP-PPM, MS Project, SQL, Tableau, Business Objects, and SharePoint.
• Design and Deliver customized project management system usage and process documentation for end user training.
• Analyze information processing or computational needs to plan and design computer system enhancements/customizations using techniques such as structured analysis, data modeling and information engineering.
• Design and Implement Project Reporting Dashboards for Senior Management utilizing SharePoint, Project Management system tools, Tableau, Business Objects, PowerPoint and Excel.
• Confer with clients regarding the nature of the information processing or computation needs an information technology solution must address. Define the goals of the system and devise requirements documentation and all other system specifications for solution.
• Assemble cross-functional project teams to deliver projects on-time, under budget and within scope taking into account resource management, project risks, and change control. Experienced with PMBOK Project Management philosophy (Waterfall and Agile methodology).
• Lead global/remote project teams of 4 to 30 full-time and contractor resources, providing hiring / firing input and annual reviews.
• Develop emergency management plans for system/business continuity and load handling during disaster/emergency response.
• Extensive experience in the IT industry working in all phases of the Software Development Life Cycle (SDLC) on multiple types of platforms (UNIX, Windows, and Mainframe). Progressive responsibility / accountability with each role.

SKILLS and TOOLS:

• MS Office (Word, Excel, Access, PowerPoint)
• HP-Project and Portfolio Management system
• Enterprise/Global Software Implementations
• Confidential
• Visio
• SharePoint
• PMO (Project Management Office)
• Software Development Life Cycle (SDLC)
• System Integration / Migration
• Disaster Recovery
• SQL
• Process Improvement
• Agile Methodology
• Configuration Management
• Big Data / ETL / BI

EXPERIENCE:

Confidential

Senior IT Project Manager

Responsibilities:

• Develop Engineering Project Management Office processes for project intake and tracking utilizing SharePoint, MS Project, InfoPath Forms, Visio, MS Word and Excel.
• Created project documentation templates, workflows, and supporting SharePoint pages to support new project management process.
• Presented training on process for Confidential Branch personnel. Created project management training guide for new processes.
• Researched Commercial Off The Shelf ( Confidential ) project management software for viability to enhance new PM processes being developed.

Confidential

Senior IT Project Manager

Responsibilities:

• Development of Rough Order of Magnitude (ROM) documentation
• Development of project definition and financial of project scope
• Budget and resource management oversight
• Coordinating project activities across multiple service delivery groups Key project deliverable upkeep and management Project plan maintenance and support Management reporting and support for communication of project status
• Requirements and change request process management Issue and risk tracking, management and reporting

Confidential

Senior Project Manager

Responsibilities:

• Managed two procurement projects to provide infrastructure hardware upgrade and video and computer based training services.
• Initiated projects with creating project charter, budget, project schedule, resourcing, and initial kick-off meeting with project stakeholders.
• Initial requirements gathering with stakeholders, attend status meetings and create project status reports.
• Track risks and issues using SharePoint.

Confidential, Herndon, VA

Senior Project Manager

Responsibilities:

• Senior Project Manager for Home Affordable Modification Program (HAMP) department at Confidential .
• Track progress of assigned IT disaster recovery infrastructure projects using MS Project and Remedy.
• Manage implementation of infrastructure projects using the KANBAN project management methodology.
• Facilitate project status meetings.
• Successfully migrated 20 end of life physical UNIX servers in one data center to new UNIX virtual machines in a different data center for production, development, test and disaster recovery environments.
• Took six months off of work to update skillset and obtain three certifications in order to further my professional career goals.

Confidential, Washington, DC

Senior Project Manager

Responsibilities:

• Create project documentation
• Project tracking of overall health, budget vs. actual, accomplishments, issues and major mile stone dates using MS Project and Confidential .
• Facilitate project team meetings and post meeting minutes.

Confidential, Louisville, KY

Senior Project Manager/Product Manager

Responsibilities:

• Developed set of custom standardized templates for documenting the phases of project management: Initiate (vision and approval); Plan (Requirements, PPM usage, MS Project plans); Do/Review (Design, Status Reporting, Meeting agenda/notes, Scope change, Issue/Risk logs); Close (Client Approval) enabling all PM’s to provide the same look, feel, and management of all projects.
• Successfully upgraded the HP-PPM system from version 7.5 to 9.12.
• Designed and developed customized data sources for financial and status reporting within the HP-PPM system to export to a data mart for inclusion in CIO portfolio reporting via Tableau and SharePoint.
• Customized data entry forms within HP-PPM to capture accurate information on proposals and projects enabling more detailed reporting for project tracking.
• Designed and developed SharePoint sites for the Program Management Office to replace older html web pages allowing for quick updating of information for project managers.

Confidential, Louisville, KY

Project Manager

Responsibilities:

• Successfully delivered new application in order for Confidential to become Confidential (Committee on Operating Rules for Information Exchange) compliant for all electronic transactions to providers and business partners improving Confidential ’s ability to provide healthcare-related information in a consistent, clear and standardized manner in compliance with the rules setup by Confidential .
• Managed web .Net projects utilizing web services to interface between Mainframe and Microsoft server to provide real-time claims adjudication.
• Provided technical direction for Confidential project after the initial technical lead left, enabling the project to continue to completion without delay.
• Implemented the Provider Benefit Estimator, providing information about patient benefits directly to the provider in real-time enabling better provider to patient services and increasing provider satisfaction with Confidential .
• Documented and delivered enhancements to the Coordination of Benefits function increasing Confidential ’s ability to pay providers and receive proper reimbursements from the Government by 20%.
• Successfully delivered enhancements to the Provider Selection function in order to increase the systems ability to select the proper provider and reducing the number of provider pends saving Confidential five full-time associates.
• Managed new functionality for Audit department to cut down on the number of screens and systems in order to perform auditing for claims remediation, appeals and pends. Utilized Mainframe back end with Big Data spanning 15 years of data for auditing and analysis of claims adjudication and plan information.

Confidential, Louisville, KY

Project Manager

Responsibilities:

• Successfully managed the telecommunication implementation for a move of 1900 EPA personnel into a new building, enabling the EPA to end their lease of four properties.
• Decommissioned four vacated buildings of telecommunications equipment, putting the reusable equipment back into stock, saving the EPA the cost of new equipment.
• Implemented a cross-functional post-move help desk, creating a centralized location for EPA personnel being moved to call for telecommunications and facilities issues, thus ensuring that the EPA personnel’s transition went smoothly.

Confidential, Arlington, VA

Senior Project Manager

Responsibilities:

• Deployed enterprise-wide Fundraising Reporting Portal (FRP) utilizing Crystal Enterprise 10, ASP/.Net, and SQL server to successfully eliminate manual manipulation of two data sources of financial fundraising information, saving the company two personnel and reducing the production time from one week to five minutes.
• Implemented user security model for Crystal Enterprise 10 to keep the project on time.
• Implemented a Geographical Informational System designed to map disaster affected areas, saving the company millions of dollars in having personnel on site to do disaster assistance based upon affected area.
• Coordinated IT efforts in gathering business requirements in setting up a 400 person call center in 72 hours following the 9-11 tragedy to provide the nation with information and the victims with help.
• Lead development team in new releases of course master which increased the fields’ ability to teach and track courses designed by National Headquarters by 90%.
• Conducted intensive software training classes to enable staff to effectively use product to deliver support on assignments in military war zones overseas.