SUMMARY:

• Operations, Project Management, Managed Service with reputation for insight, dedication, and diverse leadership skills drives multinational presence for information technology and telecommunications companies seeking to build revenue.
• Leads project management and operations to support sales, driving down costs with efficient practices and providing growth opportunities for sales teams with new corporate credibility. Reputation for developing individuals and teams to improve company structure and overall success.
• Operations | Business Planning | Sales Growth | PMO/ Project Management |
• ERP | Hardware | Software | Wireless | OSS/BSS | Low Current | SLAs | Professional Services | Managed Services

EXPERIENCE:

Advisor | PMO

Confidential

Responsibilities:

• Sought by owner to create corporate structure and to develop divisions within company.
• Strategized and advised on proposals and RFPs, particularly related to pricing, project management methodology for each project, scheduling, resource allocation, and risk assessment.
• Collaborated on strategies for creating customers’ service - level agreements (SLAs).
• Manage Complicate Projects.

Product Sales Specialist

Confidential, Denver, CO

Responsibilities:

• On promotion to Area Vice President, built cohesive, driven team of 6 senior engineers and project managers, including divisions in small company.
• Led team that supported customers across multiple time zones and which provided 24/7 support across globe, evaluating problems in customer’s native time.
• Crafted and recruited business and technical teams, including engineers with experience in similar OSS/BSSs; sent teams to train in United States, bringing them back to the implementation team with online support from experts at the headquarters, until they became SMEs.
• Strategy created successful, distributed and integrated yet specialized team of engineers working across countries and time zones (Asia, India, Europe, and United States).
• Directly led operations teams implementing all aspects of projects, including SLAs and managed services agreements, project manager, established processes, goals, risk tolerance, budget, resource allocation strategy, and subcontractor / partner management across complete project lifecycle.

Management, Network Integration and Professional Services

Confidential

Responsibilities:

• Provided high-level guidance for organization, setting business strategic priorities and establishing technical processes for sales and implementation of IT services and solutions, including wireless, OSS/BSS, and professional managed services.
• Established all processes and procedures for NIPS division.
• Devised business planning, marketing, and sales strategies and forecasting that acquired valuable customers.

Senior Program Manager

Confidential

Responsibilities:

• Managed all aspects of telecommunications projects, including scheduling, resource allocation, risk management, resource management, budgeting, P&L, invoicing, and collections.
• Oversaw initial sales strategy, building program to sell more features to customers; coached sales team on these product offerings.

Projects Department Manager

Confidential

Responsibilities:

• Created, implemented, and enforced rules and processes of PMO at highest level, remediating problems associated with lack of procedures related to project ownership, resource allocation, purchasing, recording, responses to RFPs, pricing, and budgeting, which saved 30%+ across all project costs.
• Evaluated company’s complete $20M budget to establish and unify processes for project timing, scheduling, resource allocation, communication, and overall alignment throughout organization.
• Produced profit growth with savvy project management of managed services offering, systematizing process, allocating proper resources, and improving customer experience and success.
• Positioned team to propose additional products and services to existing customers for improved profit.
• Built processes for cost management, including project proposals with pricing for clients, purchasing, resource allocation, and implementation for projects with total budget of $20M .
• Developed consistent project quotation process that also systematized project delivery, installation, training, and maintenance over typical 3-year contracts.
• Improved recruitment processes, ensuring best hires and building training and development into corporate culture. Cultivation of talent in team directly resulted in enhanced client satisfaction.
• Oversaw major IT offerings, including installing network of 12 sites from scratch via satellite for data and VOIP solutions, in addition to traditional hardware and software implementation plus SLAs.
• Produced project budgets and planning strategy across multiple IT projects.
• Hired top-notch team for IT projects including hardware maintenance (mainframe, network, end users’ terminals) and software maintenance (change management and configuration management).
• Developed pool of vetted partners, hired for subcontracted work as required to support core business.

Head of Telecommunication and Electronic Division

Confidential

Responsibilities:

• Developed all business processes for new division in telecommunications and electronics.
• Recruited teams to accomplish division goals, ensuring training and integration into existing company structure.
• Created bids based on tender documents, acquiring strong customer base.
• Designed marketing and sales strategies.
• Instituted processes to support customers throughout sales, implementation, and project completion.
• Collaborated with complementary divisions to build company, including legal, shipping, and finance.
• Sold digital microwave links project, which company built from scratch. Project included building towers, installation, integration, and service, as well as microwave insulation and commissioning. Achieved 100% acceptance of project from commissioning customer.
• Managed project that connected fiber optic cables between switches in different cities; negotiated with subcontractors to ensure timely and accurate project completion.