SUMMARY:

• Providing Technical Project Leadership to Deliver Results within Timelines, Budgets and Quality Targets Confident, solution - focused and certified IT Project Manager with 20 years of proven success blending both technical skill and business acumen to deliver on key projects for internal and external clients across a wide range of industries. Able to manage through change, define critical objectives and drive plans in collaboration with key stakeholders, vendors and third parties.
• Technical knowledge covering all aspects of the Software Development Lifecycle (SDLC) within an Agile framework from gathering requirements through development, testing, implementation and on-going support. Adept at implementing enterprise-wide standards, operational best practices and continual quality improvements.
• Respected Scrum Master with the ability to facilitate and guide cross functional teams in the execution of multiple development projects using the principles of the Scrum framework. Able to coach/mentor approach to help teams self-organize and adopt an attitude of continuous improvement. Recognized for actively identifying and removing impediments in order to ensure that assigned sprints and projects are completed on time.
• Exceptional teambuilding skills, ranging from recruiting and hiring to training, development and coaching. Demonstrated strength in building, leading, cultivating and retaining top-performing Onshore and Offshore talent.
• Equally capable as both a strategic and tactical leader poised for next-level success within a quality-focused organization.
• Agile Project Management | System Implementation & Integration | Client & Vendor Relationship Management
• Scrum | SDLC | Cloud Computing | Quality Assurance | Team Leadership | Resource Allocation | Budgeting | Presentations
• Complex Problem Solving & Issue Resolution | Risk Analysis & Mitigation | Business Development | Support

BUSINESS SOLUTIONS & TECHNICAL EXPERTISE:

Operating Systems: Microsoft Windows, UNIX (Solaris, AIX, HP), RedHat Linux, MVS, OS/390, z/OS, MS-DOS

Languages: C, C++, Java, J2EE, .Net, XML, XSLT, SQL, Perl, JavaScript, AJAX, DHTML, HTML, CSS, Python, Microsoft Visual Basic, Fortran

Tools: Microsoft Project, Microsoft Visio, Microsoft SharePoint, Team Foundation Server, Salesforce, WordPress, Sitecore, Entellitrak, DOORS, ANT, Make, CVS, Git, JIRA, Confluence, Eclipse, ProcessMax, Rational ClearCase, Microsoft Visual Studio, Visual Café, Borland C++, PSPICE, AutoCAD, GDS CAD

Databases: Oracle, Microsoft SQL Server, Informix, DB2, Teradata, PostgreSQL

Certifications: Certified Scrum Master (CSM), George Washington Certified Project Manager (GWCPM)

PROFESSIONAL HISTORY:

Confidential, Baltimore, MD

Senior Technical Project Manager / Scrum Master

Responsibilities:

• Providing support to the teams using a servant leadership style whenever possible, and leading by example.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

Confidential, Baltimore, MD

Senior Engagement Manager

Responsibilities:

• Guided the organization and teams on how to use Agile/Scrum practices and values to delight customers.
• Managed multiple teams in the development of user-friendly and fully functional Android and iOS applications supporting various devices and different OS versions.
• Lead teams in designing, deploying, and operating infrastructure and applications on the AWS and Google Cloud platforms
• Managed a Salesforce CRM implementation to include establishing User roles, migrating Data, developing custom reports, and integrating with e-mail
• Member of 2015 Maryland Health Benefit Exchange Audit Program team.
• Ensuring accurate accounting of MHBE receipts and expenditures in accordance with Confidential
• Validating processes and procedures designed to prevent improper eligibility determinations and enrollment transactions
• Identifying errors that resulted in incorrect eligibility determinations
• Lead three Scrum teams in software rewrite of an advanced data analysis tool used by the Centers for Medicare & Medicaid Services (CMS) for user-controlled exploration of healthcare data to discover potential fraud, waste, and abuse (FWA) and to track down and isolate questionable billing/payment patterns.
• Rescued a distressed project with a key strategic Client of the business by identifying the root causes of failure, engaging all stakeholders and establishing channels of communication, and renewing the focus of the team on accountability and execution. Successfully established a common sense of ownership of the solution, improved the morale of the team, and restored Client satisfaction with the quality of software received and the predictability with which it was delivered.

Confidential, Silver Spring, MD

Technical Project Manager

Responsibilities:

• Guided teams on how to get the most of out self-organization while assisting with internal and external communication, improving transparency, and radiating information.
• Spearheaded a critical project to integrate the postcard and clinic-focused communication services which represent the largest source of revenue for the company. Significantly improved quality and accuracy in targeting vets, thereby reducing the number of subscription cancellations and increasing revenue by as much as 30%.
• Oversaw multiple marketing campaign projects for clients including Novartis, Pfizer and Merck, maintaining a record of delivering projects 100% on time and within budgets.
• Successfully integrated the databases and technology from the recently acquired Healthy Pet Magazine, thereby increasing the overall subscriber base by 25%.

Confidential, Herndon, VA

Technical Project Manager

Responsibilities:

• Guided teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Played an instrumental role in augmenting the user interface to increase both quality and usability.
• Transformed performance on the Department of Transportation project which was behind schedule and over budget. Developed a strong and productive client relationship and gained a better understanding of their requirements, which enabled the team to achieve project success and led to nearly $1M in additional projects.
• Recognized for achieving exceptionally accurate models of client business processes, which led to growth and increased demand for user licenses within key accounts.

Confidential, Abingdon, MD

Program Manager

Responsibilities:

• Maintained 100% client satisfaction and received a letter of recommendation from a key government client which significantly enhanced the company’s competitive position in the industry.
• Continually expanded the client relationship with two new projects valued at $500K awarded over the course of a year.

Systems Engineer

Confidential

Responsibilities:

• Expanded the engagement and led development of Requirement Management processes and software pilot initiative.

Confidential, Fulton, MD

Manager, Systems Architecture and Requirements

Responsibilities:

• Successfully delivered on projects including Boeing Australia Limited’s Confidential Vigilare Air Defense System, Raytheon’s Joint Land Attack Cruise Missile Defense Elevated Netted Sensor (JLENS), Raytheon’s Surveillance Radar Program for Taiwan (SRP) and Battle Control Center - Centaf (BC3).

Technical Director

Confidential

Responsibilities:

• Spearheaded one of the best known government project turnaround efforts to date. Successfully transformed an off-track, fixed-price project and reduced the declared loss by $1.3M by fully understanding and defining requirements and restoring client confidence. Completed the project within the revised timelines while exceeding quality targets.
• Utilized XP to increase Customer involvement in the software development process and speed of delivery while also improving software quality.
• By transitioning from a fixed bid to a time and materials contract, eliminated the risk of future losses.
• Retained by the client for future work, realizing an additional $23M in revenue over a two year period.

Confidential

Improvement Lead

Responsibilities:

• Built advocacy at all levels of management and led the process for Confidential certifications.
• Facilitated software process assessments and maintained the process database.
• Collaborated closely with software engineers to plan and implement new practices and technologies.
• Coordinated education and training related to process improvements.
• Provided process consultation in support of development projects and senior management.
• Assisted line managers in areas impacted by software engineering process changes.
• Tracked the status and impact of improvement initiatives.
• Led the organization to achieve Confidential Level II during the first evaluation, thereby significantly enhancing the organizations ability to bid on and win government contracts.

Software Engineer

Confidential

Responsibilities:

• Established a change management process and participated in control board meetings, thereby reducing internal conflicts, defects and overall time required to deploy software.
• Formalized and implemented a requirements process, thereby laying the groundwork to achieve Confidential certification.

Confidential, Edgewood, MD

Software Project Engineer

Responsibilities:

• Provided technical leadership over areas including the evaluation of RFPs, performance requirements analysis and development of capture plans.
• Designed and implemented software interfaces to support bio-hazardous detection and confirmation systems for the Confidential .
• Led Software engineering as a member of the SW-CMM Level 3 software development team developing the meteorological measurement set for the Confidential .
• Installed, configured servers and systems for multiple clients. Developed applications in Java and C++.
• Served as part of a transition team which successfully prevented the issuance of a stop work order by turning around performance on a key government project.

Confidential, Silver Spring, MD

Technical Project Manager

Responsibilities:

• Specific responsibilities included project management and J2EE development.
• Provided technical leadership for Discovery Online International, website search, community tools and the production environment, interfacing with global staff to deploy 40 sites in 14 different languages with local content, games and other interactive features.