SUMMARY:

• M.I.T. graduate (engineering) and former Confidential Captain, possessing over 20 years of progressively advancing experience leading/delivering technology - based projects and managing related contracts.
• He has held positions ranging from federal contracting officer technical reprehensive (COTR) to Vice President of a $6B (annual revenue) engineering and consulting company with P&L responsibility for a 15-state and Canadian territory. For the past 15 years, he has parlayed his expertise as a management / technology consultant.
• Confidential ’s demonstrated expertise includes Project Management, Business Analysis, Web Technology, Business Process Reengineering, Training and Development, and Technical Writing.
• He has managed software development projects covering the entire SDLC spectrum.
• He is recognized for being skillful at communicating the value proposition of innovative technology as it relates to improving business processes.
• He received an honorable discharged from the Confidential after 5 years of active duty and served additional duty as a reserve officer during the Confidential .

AREAS OF EXPERTISE:

• Contracts Management
• Evaluation of Technology Solutions
• Program / Project Management
• Business Process Management
• Analysis of Complex Issues
• Management Consulting
• Communications (Internal/External)
• Business and Functional Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Project Manager/Consultant

Responsibilities:

• Worked with contracting organization to map current state and future state process workflows, determining efficiency gaps and areas for process improvements
• Prepared Project Plan Document, Functional Requirements Document, System Technical Design Specification, Project Test Plan, System Training Manual, all in accordance with SDLC best practices
• Used Fit-Gap analysis methods to evaluate CMS software solutions, ranking system functionality to organizational requirements
• Asked to take on an additional role to led groundwork for creating a more efficient and accountable methodology for corporate software development projects, including integrating best-practices, agile and SDLC methods, creating document templates, and providing training to IT staff

Confidential, Washington, DC

Project Manager

Responsibilities:

• Created and maintained the master project plan (Microsoft Project 2013) for the on-going operation and new development/testing activities
• Coordinated a team of .NET developers, front-end designers, business analyst, software quality assurance testers, and subcontractor business
• Led the integration of a cloud-based interface from Salesforce.com, providing additional public-facing services
• Managed the successful launch of the enhanced application , receiving over 20,000 applications from families seeking entrance in one of over 200 public or charter schools for the 2015-16 school year

Confidential, Washington, DC

Project Manager/Process Consultant

Responsibilities:

• Worked with agency executives to develop an efficient workflow for revising website content using best-practices for writing, style standards, and use of social media tools
• Prepared website information architecture, conforming to the requirements of the District’s web portal (DC.gov)
• Managed a team of Web editors, working with multiple agencies to prioritize their schedules and workload
• Created content strategy and data presentation techniques for high-visibility financial and healthcare content for public consumption

Confidential, Scottsdale, AZ

Technical Consultant

Responsibilities:

• Prepared future-state workflow for the ERP’s integration with client’s legacy application, Lawson Financials/General Leger
• Provided hands-on training to over 20 regional controllers and division accountants as well as over 50 accounts payable resources, enabling on-schedule adoption of the ERP application
• Created ad-hoc reports, out-of-the-box report modifications, and custom financial accounting reports accessing data from the client’s Oracle database

Confidential, Washington, DC

Senior Business Analyst

Responsibilities:

• Facilitated design reviews between customer’s technical staff and city-wide end-users, documenting requirements, design process flows, and software interdependencies to be included in Business Requirements Document (BRD)
• Drafted detailed ESB Functional Requirements and Technical Design documents, approved by customer and applauded for being well-written
• Prepared Requirements Traceability Matrix, capturing ESB design requirements, use cases, and test scenarios
• Led unit, system, performance, and acceptance test efforts, including documentation of results
• Negotiated contract scope changes with Agency leadership due to their changes in system requirements

Confidential, Washington, DC

Functional Consultant

Responsibilities:

• Prepared detailed training guides and manuals to enable all 9-1-1 Call Takers, Supervisors, PBX Network Administration staff, and District Emergency Management Agency resources to perform their duties
• Provided 9-1-1 center’s operational management team with advice that lead to redesigning the user interface of all desktop integrated workstations
• Trained over 500 end users, enabling the client to achieve its “go-live” schedule on-time and within budget

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Supported facilitation of five (5) rapid process design sessions with leadership from DCPS and Confidential Offices of the Chief Technology Officer ( Confidential ) and the Chief Financial Officer ( Confidential ) to refine user requirements for key procurement processes - ordering, receiving, invoicing, and payment
• Prepared the Functional Requirements Document for the system integration effort, including detailed descriptions of business process improvements via Serena PVCS ® Version Manager™ and to track and resolve Confidential wide user problem tickets

Confidential, Washington, DC

Project Manager

Responsibilities:

• Prepared detailed process/work flow analysis of agency’s existing paper-based tuition reimbursement application program using Popkin® system architect enterprise modeling tools
• Worked with Confidential Office of Information Technology to capture and define requirements for facilitating approval of client’s business case and needs analysis documentation in accordance with Office of Management and Budget’s ( Confidential ) guidance on developing Exhibit 300 - Confidential Plan and Business Case
• Prepared user requirements documentation and “To-Be” business process, successfully achieving mutual acceptance by client as well as Confidential Office of Information Technology

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Prepared CRM/Help Desk and Operational Support Plan for ERP system, providing the foundation for subsequent operational support documentation for other Confidential initiatives
• Wrote Standard Operational Procedures for using application, working closely with Program Office to receive a rapid approval and successful publication prior to system “go-live”
• Conducted training classes, teaching over 200 users and delivered specialized training sessions to five Agency Administrators as well as agency CIOs and CFOs
• Worked cohesively with Program Office the plan and execute onsite operational support for several District agencies, mitigating Agency-specific business process challenges that would have impacted the rate of system adoption
• Helped users after system deployment by providing Tier-2 CRM Technical Support, closing hundreds of Remedy Help Desk problem tickets within the established Service Level Agreement