SUMMARY:

• Long experience in localization and software development industries.
• Background includes production, graphic design, quality assurance, and managing multiple localization projects in a high paced environment.
• Project and program management experience encompasses maintaining multiple accounts, developing new procedures, interviewing, evaluating, and training new staff, and acting as a liaison between vendors and internal clients.
• I also have a lot of experience with bug management, financial tracking, and creating and maintaining project schedules.
• I am focused, dependable, and have strong analytical skills and problem - solving abilities.
• I am a client oriented, responsible team player with strong communication and interpersonal skills and high work ethic.
• Planned software development and localization projects; provided loc bid specs and assessed the vendors’ quotes; set up kick-off meetings and weekly vendor conference calls; developed and maintained project schedules.
• Facilitated and ran bug triages to ensure effective resolution of issues.
• Monitored daily projects’ progress to ensure that quality, deliveries and cost stay on track.
• Managed day-to-day relationships with vendors and partners on project matters; reviewed regular status reports and worked on solutions to ensure timely deliveries of the final products.
• Facilitated effective communication within the project team (domestic production, editorial, tech team, engineering, QE, product team, etc.) via email, conference calls, and SharePoint announcements.
• Provided support to the Marketing team, trained new hires, and developed and wrote new procedures to accommodate such training.
• Ensured completion of all administrative processes (reviewed and approved vendors’ quotes and invoices, provided feedback, set up and conducted postmortems after the completion of projects)

EXPERIENCE:

Confidential, Bothell, WA

Project Manager

Responsibilities:

• As an Confidential for the Philips medical Systems Learning Products Department
• I coordinated delivery of production releases on schedule and in compliance with rigorous quality standards; developed predictable project timelines and tasks, taking into consideration available resources and dependencies; created and maintained project plans that communicated tasks, milestone dates, status and resource allocation; highlighted risks to management and advocated for resources as needed to meet commitments; took a collaborative approach while keeping focus on the end customer needs that were driving the projects; assisted verification and validation team in creating verification and validation plans and efforts; worked with external localization vendor communicating schedule needs and ensuring understanding and tight coordination; followed all established procedures, including those related to the product development process and Quality.

Confidential

International Project Manager

Responsibilities:

• I created localization plans and localization project schedules, ran cost estimates on the up-coming projects, reviewed and negotiated invoices with the vendors, coordinated project activities such as lock kit preparation, processed handoffs and handbacks created and effectively communicated schedule, and any schedule changes, to all parties involved, such as core team, subsidiaries and external localization vendors.
• I also triaged bugs and make sure that they are addressed accordingly and within allocated timeframe.

Confidential

International Site Manager

Responsibilities:

• In this position, I worked directly with business to drive a program from initiation through delivery.
• Responsibilities included providing daily support for managing delivery of project tasks, activities, milestones and resources, developing, maintaining, and managing project requirements, plans, timeline, issues, risks and challenges, supporting business owners to drive a large program or multiple projects, working closely with program/process owners to identify business change and drive the consensus necessary to adopt a manageable change strategy, managing large programs and complex projects involving multiple parties/organizations with conflicting agendas and business priorities. Worked with the rest of the zune.net publishing team, Confidential engineering, marketing, subsidiaries, localization, partners and other teams to coordinate the international sites.

Confidential

Windows Online IPM / Windows International Vendor Manager

Responsibilities:

• Small Business Server 2.0, Silverlight 2.0, Windows 7, Windows 7 ADML, Windows Online. Participated in developing project plan, workflow, group and individual assignments;
• Participated in vendor selection based on past performance;
• Created SOWs and ProjectSpex contracts; Requested POs and created project LocKits;
• Pushed files to the vendors and validated the handbacks;
• Created tracking bugs and processed linguistic bugs;
• Tracked financial data and validated and approved monthly invoices;
• Reviewed vendors’ status reports and provided feedback.

Confidential

Library International Program Manager

Responsibilities:

• Developed project plan, workflow, group and individual assignments; created and coordinated project schedules; conducted bug triages; managed communications with internal and external groups; managed collection of partner content not owned by Visual Studio; provided release management for the library in multiple languages.

Confidential

Senior Localization Project Manager

Responsibilities:

• Planned and monitored projects to meet deadline, quality and budget requirements; managed client relationships and served as primary day-to-day contact for external clients; collaborated with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions; resolved questions and issues in a timely and effective manner for clients and internal teams; organized and participated in client meetings .

Confidential

Senior Localization Project Manager

Responsibilities:

• Managed localization of documentation for multiple major Adobe releases, maintained communications with vendors and served as a liaison between internal and external teams, kept track of all project documentation (specs, schedules, vendor quotes) and managed bug assignments; developed procedures and trained new staff and production in using new systems and processes.

Confidential

Linguistic Support Specialist

Responsibilities:

• Formatted and fixed text and graphics in the localized documentation; took and manipulated screenshots, converted and transferred files between translators and clients.
• Worked with linguists to flow the translated text and localized screenshots into the templates and format the documentation to clients’ specifications.
• I also conducted thorough QA reviews of localized documentation.